{"id":75972,"date":"2022-12-13T17:53:03","date_gmt":"2022-12-13T10:53:03","guid":{"rendered":"http:\/\/amis.misa.vn\/?p=75972"},"modified":"2023-02-21T09:57:32","modified_gmt":"2023-02-21T02:57:32","slug":"giao-tiep-voi-khach-hang-goi-dien-nhan-tin-tren-mobile","status":"publish","type":"post","link":"https:\/\/amis.misa.vn\/75972\/giao-tiep-voi-khach-hang-goi-dien-nhan-tin-tren-mobile\/","title":{"rendered":"[T\u00ednh n\u0103ng m\u1edbi] Giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng (g\u1ecdi \u0111i\u1ec7n, nh\u1eafn tin) tr\u00ean mobile"},"content":{"rendered":"
MISA AMIS CRM<\/strong> gi\u00fap qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eadp trung, x\u00e2y d\u1ef1ng quy tr\u00ecnh b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, qu\u1ea3n l\u00fd & gi\u00e1m s\u00e1t \u0111\u1ed9i ng\u0169 sale, li\u00ean th\u00f4ng d\u1eef li\u1ec7u v\u1edbi ph\u1ea7n m\u1ec1m K\u1ebf to\u00e1n gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng v\u00e0 b\u1ee9t ph\u00e1 doanh thu.<\/span><\/em><\/div>\n
[T\u00ednh n\u0103ng m\u1edbi]<\/strong><\/span><\/div>\n

1. G\u1ecdi \u0111i\u1ec7n<\/strong><\/h2>\n

Ch\u1ee9c n\u0103ng cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng g\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp cho Ti\u1ec1m n\u0103ng\/Li\u00ean h\u1ec7\/Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 th\u00f4ng tin tr\u00ean AMIS CRM mobile.<\/p>\n

\u0110\u1ec3 h\u1ec7 th\u1ed1ng ghi l\u1ea1i l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi \u0111i\/\u0111\u1ebfn tr\u00ean \u1ee9ng d\u1ee5ng AMIS CRM mobile th\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng Cu\u1ed9c g\u1ecdi \u0111\u1ec3 ti\u1ec7n theo d\u00f5i, ng\u01b0\u1eddi d\u00f9ng xem h\u01b0\u1edbng d\u1eabn thi\u1ebft l\u1eadp\u00a0t\u1ea1i \u0111\u00e2y<\/a>.<\/em><\/p>\n

H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/p>\n

T\u1ea1i chi ti\u1ebft b\u1ea3n ghi Ti\u1ec1m n\u0103ng\/Li\u00ean h\u1ec7\/Kh\u00e1ch h\u00e0ng, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng\"\"v\u00e0 ch\u1ecdn S\u0110T c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi.<\/p>\n

\"\"<\/p>\n

Ho\u1eb7c nh\u1ea5n tr\u1ef1c ti\u1ebfp v\u00e0o S\u0110T c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n

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\u1ee8ng d\u1ee5ng hi\u1ec3n th\u1ecb 2 l\u1ef1a ch\u1ecdn:\u00a0G\u1ecdi th\u01b0\u1eddng<\/strong>\u00a0ho\u1eb7c\u00a0G\u1ecdi VoIP Stringee<\/strong>\u00a0(g\u1ecdi b\u1eb1ng t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i Stringee<\/a>).<\/p>\n

1.1. G\u1ecdi th\u01b0\u1eddng<\/strong><\/h3>\n

\u0110\u1ec3 l\u1ef1a ch\u1ecdn g\u1ecdi \u0111i\u1ec7n th\u00f4ng th\u01b0\u1eddng t\u1eeb S\u0110T c\u1ee7a NVKD, ch\u1ecdn\u00a0G\u1ecdi th\u01b0\u1eddng<\/strong>.<\/p>\n

\"\"<\/p>\n

1.2 G\u1ecdi qua T\u1ed5ng \u0111\u00e0i VoIP c\u1ee7a nh\u00e0 cung c\u1ea5p Stringee<\/strong><\/h3>\n

\u0110\u1ec3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng n\u00e0y,<\/em>\u00a0ng\u01b0\u1eddi d\u00f9ng c\u1ea7n thi\u1ebft l\u1eadp k\u1ebft n\u1ed1i AMIS B\u00e1n h\u00e0ng v\u1edbi T\u1ed5ng \u0111\u00e0i Stringee tr\u00ean web. H\u01b0\u1edbng d\u1eabn chi ti\u1ebft xem\u00a0t\u1ea1i \u0111\u00e2y<\/a>.<\/em><\/p>\n

1.2.1 G\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n

\u0110\u1ec3 l\u1ef1a ch\u1ecdn th\u1ef1c hi\u1ec7n g\u1ecdi \u0111i cho kh\u00e1ch h\u00e0ng b\u1eb1ng t\u1ed5ng \u0111\u00e0i Stringee, ch\u1ecdn\u00a0G\u1ecdi VoIP Stringee<\/strong>.<\/p>\n

\"\"<\/p>\n

L\u00fac n\u00e0y, h\u1ec7 th\u1ed1ng th\u1ef1c hi\u1ec7n g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng qua t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i Stringee.<\/p>\n

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1.2.2 Nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1ebfn<\/strong><\/h4>\n

L\u01b0u \u00fd: \u0110\u1ec3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng n\u00e0y, ng\u01b0\u1eddi d\u00f9ng c\u1ea7n thi\u1ebft l\u1eadp\u00a0Nh\u1eadn cu\u1ed9c g\u1ecdi t\u1eeb t\u1ed5ng \u0111\u00e0i<\/strong>\u00a0tr\u00ean \u1ee9ng d\u1ee5ng AMIS CRM Mobile. Xem h\u01b0\u1edbng d\u1eabn thi\u1ebft l\u1eadp\u00a0t\u1ea1i \u0111\u00e2y<\/a>.<\/em><\/p>\n

Khi kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn, \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng hi\u1ec3n th\u1ecb cu\u1ed9c g\u1ecdi (ngay c\u1ea3 khi \u0111ang kh\u00f4ng m\u1edf \u1ee9ng d\u1ee5ng AMIS CRM mobile). Ng\u01b0\u1eddi d\u00f9ng nh\u1ea5n nghe cu\u1ed9c g\u1ecdi.<\/p>\n

C\u0103n c\u1ee9 v\u00e0o s\u1ed1 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111\u1ebfn, h\u1ec7 th\u1ed1ng ki\u1ec3m tra trong ph\u00e2n h\u1ec7 Kh\u00e1ch h\u00e0ng, Li\u00ean h\u1ec7, Ti\u1ec1m n\u0103ng \u0111\u1ec3 hi\u1ec3n th\u1ecb th\u00f4ng tin kh\u00e1ch h\u00e0ng. N\u1ebfu S\u0110T g\u1ecdi \u0111\u1ebfn kh\u00f4ng t\u1ed3n t\u1ea1i tr\u00ean d\u1eef li\u1ec7u AMIS CRM th\u00ec h\u1ec7 th\u1ed1ng ch\u1ec9 hi\u1ec3n th\u1ecb s\u1ed1 \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

1.2.3 Xem th\u00f4ng tin chi ti\u1ebft cu\u1ed9c g\u1ecdi<\/strong><\/h4>\n

Tr\u00ean AMIS CRM mobile, v\u00e0o\u00a0Kh\u00e1c<\/strong>\u00a0v\u00e0 ch\u1ecdn\u00a0Cu\u1ed9c g\u1ecdi<\/strong>.<\/p>\n

\"\"<\/p>\n

\u1ea4n v\u00e0o 1 cu\u1ed9c g\u1ecdi c\u1ee5 th\u1ec3 \u0111\u1ec3 xem th\u00f4ng tin chi ti\u1ebft c\u1ee7a cu\u1ed9c g\u1ecdi.<\/p>\n

\u1ede\u00a0Th\u00f4ng tin ghi \u00e2m cu\u1ed9c g\u1ecdi<\/strong>, ng\u01b0\u1eddi d\u00f9ng nh\u1ea5n v\u00e0o \u0111\u01b0\u1eddng link nghe l\u1ea1i file ghi \u00e2m cu\u1ed9c g\u1ecdi.<\/p>\n

\"\"<\/p>\n

2. Nh\u1eafn tin<\/strong><\/h2>\n

2.1 Nh\u1eafn tin SMS<\/strong><\/h3>\n

Ch\u1ee9c n\u0103ng cho ph\u00e9p g\u1eedi tin nh\u1eafn SMS cho Ti\u1ec1m n\u0103ng\/Li\u00ean h\u1ec7\/Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 th\u00f4ng tin tr\u00ean AMIS CRM mobile.<\/p>\n

H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/p>\n

T\u1ea1i chi ti\u1ebft b\u1ea3n ghi Ti\u1ec1m n\u0103ng\/Li\u00ean h\u1ec7\/Kh\u00e1ch h\u00e0ng, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng\"\", sau \u0111\u00f3 nh\u1ea5n v\u00e0o S\u0110T mu\u1ed1n g\u1eedi tin nh\u1eafn. H\u1ec7 th\u1ed1ng s\u1ebd chuy\u1ec3n \u0111\u1ebfn \u1ee9ng d\u1ee5ng nh\u1eafn tin c\u1ee7a thi\u1ebft b\u1ecb \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

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2.2. Nh\u1eafn tin Zalo<\/strong><\/h3>\n

Ch\u1ee9c n\u0103ng cho ph\u00e9p g\u1eedi tin nh\u1eafn Zalo cho Ti\u1ec1m n\u0103ng\/Li\u00ean h\u1ec7\/Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 th\u00f4ng tin tr\u00ean AMIS CRM mobile.<\/p>\n

H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/p>\n

L\u01b0u \u00fd: Ng\u01b0\u1eddi d\u00f9ng c\u1ea7n k\u1ebft n\u1ed1i AMIS CRM v\u1edbi Zalo \u0111\u1ec3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng n\u00e0y. H\u01b0\u1edbng d\u1eabn k\u1ebft n\u1ed1i\u00a0xem t\u1ea1i \u0111\u00e2y<\/a>.<\/em><\/p>\n

T\u1ea1i chi ti\u1ebft b\u1ea3n ghi Ti\u1ec1m n\u0103ng\/Li\u00ean h\u1ec7\/Kh\u00e1ch h\u00e0ng, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng\"\", sau \u0111\u00f3 nh\u1ea5n\"\".<\/p>\n

\"\"<\/p>\n

H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n sang app Zalo v\u00e0 t\u00ecm ki\u1ebfm S\u0110T c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 NVKD li\u00ean h\u1ec7 ngay m\u00e0 kh\u00f4ng c\u1ea7n t\u00ecm ki\u1ebfm th\u1ee7 c\u00f4ng.<\/p>\n

MISA AMIS CRM – Ph\u1ea7n m\u1ec1m Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng cho Doanh nghi\u1ec7p\u00a0<\/strong><\/span><\/p>\n

MISA AMIS CRM <\/strong>gi\u00fap qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eadp trung, x\u00e2y d\u1ef1ng quy tr\u00ecnh b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, qu\u1ea3n l\u00fd & gi\u00e1m s\u00e1t \u0111\u1ed9i ng\u0169 sale, li\u00ean th\u00f4ng d\u1eef li\u1ec7u v\u1edbi ph\u1ea7n m\u1ec1m K\u1ebf to\u00e1n gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng v\u00e0 b\u1ee9t ph\u00e1\u00a0doanh thu.<\/span><\/p>\n

\u0110\u0102NG K\u00dd NH\u1eacN T\u00c0I KHO\u1ea2N TR\u1ea2I NGHI\u1ec6M MISA AMIS CRM MI\u1ec4N PH\u00cd 14 NG\u00c0Y S\u1eec D\u1ee4NG<\/strong><\/span><\/p>\n

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MISA AMIS CRM gi\u00fap qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eadp trung, x\u00e2y d\u1ef1ng quy tr\u00ecnh b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, qu\u1ea3n l\u00fd & gi\u00e1m s\u00e1t \u0111\u1ed9i ng\u0169 sale, li\u00ean th\u00f4ng d\u1eef li\u1ec7u v\u1edbi ph\u1ea7n m\u1ec1m K\u1ebf to\u00e1n gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u ho\u1ea1t […]<\/p>\n

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