{"id":73363,"date":"2022-12-06T15:26:20","date_gmt":"2022-12-06T08:26:20","guid":{"rendered":"http:\/\/amis.misa.vn\/?p=73363"},"modified":"2024-06-20T11:22:23","modified_gmt":"2024-06-20T04:22:23","slug":"thu-xin-loi-khach-hang","status":"publish","type":"post","link":"https:\/\/amis.misa.vn\/73363\/thu-xin-loi-khach-hang\/","title":{"rendered":"M\u1eabu th\u01b0 xin l\u1ed7i kh\u00e1ch h\u00e0ng th\u00f4ng d\u1ee5ng x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3"},"content":{"rendered":"
Trong qu\u00e1 tr\u00ecnh kinh doanh, nh\u1eefng s\u1ef1 c\u1ed1 x\u1ea3y ra l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. L\u00fac n\u00e0y, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ebfn nh\u1eefng b\u1ee9c th\u01b0 xin l\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u1ec3 g\u1eedi l\u1eddi xin l\u1ed7i k\u00e8m theo c\u00e1ch x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1. H\u00e3y c\u00f9ng MISA AMIS t\u00ecm hi\u1ec3u v\u1ec1 th\u01b0 xin l\u1ed7i kh\u00e1ch h\u00e0ng trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/b><\/p>\n Th\u01b0 xin l\u1ed7i kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng m\u1eabu th\u01b0 ho\u1eb7c m\u1eabu email m\u00e0 doanh nghi\u1ec7p g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Qua th\u01b0 xin l\u1ed7i kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u1ea7n \u0111\u01b0a ra l\u1eddi xin l\u1ed7i v\u00e0 gi\u1ea3i th\u00edch cho nh\u1eefng l\u1ed7i v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p m\u1eafc ph\u1ea3i.<\/span><\/p>\n \u0110\u1ed1i v\u1edbi th\u01b0 xin l\u1ed7i kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p l\u00e0 b\u00ean m\u1eafc l\u1ed7i v\u00e0 c\u1ea7n ph\u1ea3i th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh nh\u1ea5t trong n\u1ed9i dung th\u01b0 c\u1ee7a m\u00ecnh khi g\u1eedi t\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n Tr\u00ean th\u1ef1c t\u1ebf, kh\u00f4ng doanh nghi\u1ec7p kinh doanh n\u00e0o c\u00f3 th\u1ec3 ho\u00e0n to\u00e0n ho\u00e0n h\u1ea3o 100% v\u00e0 kh\u00f4ng bao gi\u1edd m\u1eafc l\u1ed7i. V\u00ec m\u1ed9t l\u00fd do n\u00e0o \u0111\u00f3 m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1ebd giao sai s\u1ea3n ph\u1ea9m hay s\u1ea3n ph\u1ea9m ch\u01b0a \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t. Khi \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd c\u1ea7n vi\u1ebft th\u01b0 xin l\u1ed7i \u0111\u1ec3 tr\u00ecnh b\u00e0y v\u1ec1 s\u1ef1 c\u1ed1 kh\u00f4ng mong mu\u1ed1n v\u00e0 tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng gi\u1ea3i ph\u00e1p t\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\nI. Th\u01b0 xin l\u1ed7i kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h2>\n