{"id":64134,"date":"2022-08-27T14:04:19","date_gmt":"2022-08-27T07:04:19","guid":{"rendered":"http:\/\/amis.misa.vn\/?p=64134"},"modified":"2024-07-09T10:16:55","modified_gmt":"2024-07-09T03:16:55","slug":"cham-soc-khach-hang-qua-zalo","status":"publish","type":"post","link":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/","title":{"rendered":"B\u00ed quy\u1ebft ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo c\u1ef1c hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>Zalo \u0111ang l\u00e0 n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c \u01b0a chu\u1ed9ng. Tuy nhi\u00ean s\u1eed d\u1ee5ng Zalo nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u chi ph\u00ed v\u1eabn l\u00e0 m\u1ed9t b\u00e0i to\u00e1n kh\u00f3 v\u1edbi nhi\u1ec1u c\u00f4ng ty, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00e1c ph\u01b0\u01a1ng ph\u00e1p, c\u00f4ng c\u1ee5 gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo b\u00e0i b\u1ea3n, ti\u1ebft ki\u1ec7m v\u00e0 t\u1ed1i \u0111a h\u00f3a l\u1ee3i \u00edch.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-64137 aligncenter\" src=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-1.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo\" width=\"740\" height=\"500\" srcset=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-1.jpg 740w, \/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-1-500x338.jpg 500w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><strong>T\u1ed5ng quan v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo<\/strong><\/h2>\n<h3 style=\"text-align: justify;\"><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo l\u00e0 g\u00ec?<\/strong><\/h3>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/\" target=\"_blank\" rel=\"noopener\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo<\/a> l\u00e0 qu\u00e1 tr\u00ecnh tri\u1ec3n khai, th\u1ef1c hi\u1ec7n c\u00e1c d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng qua n\u1ec1n t\u1ea3ng Zalo. Trong \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd s\u1eed d\u1ee5ng Zalo \u0111\u1ec3 t\u01b0 v\u1ea5n, li\u00ean h\u1ec7 v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 t\u00ecm hi\u1ec3u nhu c\u1ea7u mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1eb1m v\u1ea1ch ra chi\u1ebfn l\u01b0\u1ee3c kinh doanh hi\u1ec7u qu\u1ea3 trong t\u01b0\u01a1ng lai.<\/p>\n<h3 style=\"text-align: justify;\"><strong>V\u00ec sao doanh nghi\u1ec7p c\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo?<\/strong><\/h3>\n<p style=\"text-align: justify;\">Zalo \u0111ang l\u00e0 \u1ee9ng d\u1ee5ng nh\u1eafn tin ph\u1ed5 bi\u1ebfn nh\u1ea5t hi\u1ec7n nay t\u1ea1i Vi\u1ec7t Nam, v\u01b0\u1ee3t qua c\u1ea3 Facebook Messenger (theo th\u1ed1ng k\u00ea Zalo \u0111\u00e3 v\u01b0\u1ee3t 70 tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng xuy\u00ean, l\u00e0 \u1ee9ng d\u1ee5ng nh\u1eafn tin \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi Vi\u1ec7t y\u00eau th\u00edch nh\u1ea5t theo b\u00e1o c\u00e1o c\u1ee7a Adsota gi\u1eefa n\u0103m 2021). \u0110\u1eb7c bi\u1ec7t, \u0111\u1ea1i \u0111a s\u1ed1 c\u00e1c kh\u00e1ch h\u00e0ng tr\u01b0\u1edfng th\u00e0nh, ng\u01b0\u1eddi \u0111i l\u00e0m \u0111\u1ec1u s\u1eed d\u1ee5ng Zalo \u0111\u1ec3 li\u00ean l\u1ea1c trong c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1eddi s\u1ed1ng.<\/p>\n<p style=\"text-align: justify;\">So v\u1edbi h\u00ecnh th\u1ee9c li\u00ean l\u1ea1c qua s\u1ed1 \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng nh\u01b0 <a href=\"https:\/\/amis.misa.vn\/10886\/tat-tan-tat-thong-tin-ve-ban-hang-qua-dien-thoai\/\" target=\"_blank\" rel=\"noopener\">telesale<\/a>, nh\u1eafn tin SMS th\u01b0\u1eddng t\u1ed1n nhi\u1ec1u chi ph\u00ed v\u00e0 c\u00f3 th\u1ec3 g\u00e2y phi\u1ec1n nhi\u1ec5u cho kh\u00e1ch h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c chi ph\u00ed m\u00e0 l\u1ea1i c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean, c\u0169ng nh\u01b0 g\u1eedi h\u00ecnh \u1ea3nh, n\u1ed9i dung s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">T\u1ef7 l\u1ec7 m\u1edf \u0111\u1ecdc Zalo th\u01b0\u1eddng \u1edf m\u1ee9c cao h\u01a1n so v\u1edbi s\u1eed d\u1ee5ng c\u00e1c k\u00eanh ch\u0103m s\u00f3c kh\u00e1c nh\u01b0 Facebook, email marketing c\u00f9ng v\u1edbi chi ph\u00ed t\u1ed1i \u01b0u h\u01a1n. Li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng qua Zalo c\u00f3 th\u1ec3 gi\u00fap c\u00e1c t\u01b0 v\u1ea5n vi\u00ean, doanh nghi\u1ec7p k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng trong th\u1eddi gian d\u00e0i, t\u1ea1o m\u1ed1i quan h\u1ec7 g\u1ea7n g\u0169i gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=Amisblog&amp;utm_medium=content&amp;utm_campaign=cham-soc-khach-hang-qua-zalo\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-64148 aligncenter\" src=\"\/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-2.jpg\" alt=\"\" width=\"1334\" height=\"251\" srcset=\"\/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-2.jpg 1334w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-2-500x94.jpg 500w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-2-1024x193.jpg 1024w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-2-768x145.jpg 768w\" sizes=\"(max-width: 1334px) 100vw, 1334px\" \/><\/a><\/p>\n<h2 style=\"text-align: justify;\"><strong>Checklist c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo hi\u1ec7u qu\u1ea3 nh\u1ea5t<\/strong><\/h2>\n<h3 style=\"text-align: justify;\"><strong>Ch\u1ee7 \u0111\u1ed9ng k\u1ebft b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n<p style=\"text-align: justify;\">Sau khi kh\u00e1ch h\u00e0ng mua h\u00e0ng th\u00e0nh c\u00f4ng, doanh nghi\u1ec7p th\u01b0\u1eddng s\u1ebd c\u00f3 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng (ho\u1eb7c c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng y\u00eau c\u1ea7u kh\u00e1ch \u0111\u1ec3 l\u1ea1i s\u1ed1 \u0111i\u1ec7n tho\u1ea1i nh\u1eb1m nh\u1eadn \u01b0u \u0111\u00e3i v\u00e0 t\u00edch \u0111i\u1ec3m sau n\u00e0y). Doanh nghi\u1ec7p n\u00ean ph\u00e2n chia c\u00e1c data kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 cho c\u00e1c t\u01b0 v\u1ea5n vi\u00ean, t\u1eeb \u0111\u00f3 tri\u1ec3n khai t\u00ecm ki\u1ebfm v\u00e0 k\u1ebft b\u1ea1n Zalo c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 c\u00f3 \u0111\u1ec3 c\u00f3 th\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo hi\u1ec7u qu\u1ea3.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-64139 aligncenter\" src=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-3.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo\" width=\"740\" height=\"500\" srcset=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-3.jpg 740w, \/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-3-500x338.jpg 500w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/p>\n<p style=\"text-align: justify;\">M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng s\u1ebd h\u1ea1n ch\u1ebf k\u1ebft b\u1ea1n Zalo t\u1eeb s\u1ed1 \u0111i\u1ec7n tho\u1ea1i l\u1ea1. V\u00ec v\u1eady, c\u00e1c t\u01b0 v\u1ea5n vi\u00ean n\u00ean ch\u1ee7 \u0111\u1ed9ng k\u1ebft b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng t\u1ea1i c\u1eeda h\u00e0ng, ho\u1eb7c xin \u00fd ki\u1ebfn h\u1ecd tr\u01b0\u1edbc v\u1ec1 vi\u1ec7c s\u1ebd ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n qu\u00e0, \u01b0u \u0111\u00e3i k\u00e8m theo \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng cho ph\u00e9p k\u1ebft n\u1ed1i Zalo c\u1ee7a h\u1ecd v\u1edbi b\u1ea1n.<\/p>\n<p style=\"text-align: justify;\">Ngo\u00e0i ra, doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu th\u1eadp th\u00eam c\u00e1c data kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 (nh\u01b0ng ch\u01b0a mua h\u00e0ng). C\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng c\u00e1o, t\u01b0 v\u1ea5n,&#8230;. C\u00e1c t\u01b0 v\u1ea5n vi\u00ean c\u0169ng c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng ngu\u1ed3n d\u1eef li\u1ec7u ti\u1ec1m n\u0103ng n\u00e0y \u0111\u1ec3 chuy\u1ec3n h\u00f3a danh s\u00e1ch ti\u1ec1m n\u0103ng th\u00e0nh nh\u1eefng ng\u01b0\u1eddi mua h\u00e0ng qua vi\u1ec7c k\u1ebft b\u1ea1n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo.<\/p>\n<p style=\"text-align: center;\">&gt;&gt; Xem th\u00eam: 9 <a href=\"https:\/\/amis.misa.vn\/37572\/cach-cham-soc-khach-hang-tiem-nang\/\" target=\"_blank\" rel=\"noopener\">C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/a> gi\u00fap t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng<\/p>\n<h3 style=\"text-align: justify;\"><strong>T\u01b0\u01a1ng t\u00e1c v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo<\/strong><\/h3>\n<p style=\"text-align: justify;\">Sau khi \u0111\u00e3 k\u1ebft n\u1ed1i Zalo v\u1edbi kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng, doanh nghi\u1ec7p v\u00e0 t\u01b0 v\u1ea5n vi\u00ean n\u00ean bi\u1ebfn t\u00e0i kho\u1ea3n Zalo c\u1ee7a m\u00ecnh tr\u1edf th\u00e0nh 1 k\u00eanh th\u00f4ng tin h\u1eefu \u00edch, mang gi\u00e1 tr\u1ecb \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">B\u1ea1n h\u00e3y \u0111\u0103ng t\u1ea3i c\u00e1c n\u1ed9i dung m\u00e0 kh\u00e1ch h\u00e0ng quan t\u00e2m, b\u00ean c\u1ea1nh c\u00e1c n\u1ed9i dung \u01b0u \u0111\u00e3i, khuy\u1ebfn m\u00e3i b\u00e1n h\u00e0ng. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nguy\u00ean t\u1eafc 80\/20 trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo: 80% n\u1ed9i dung t\u01b0\u01a1ng t\u00e1c trao gi\u00e1 tr\u1ecb, 20% n\u1ed9i dung b\u00e1n h\u00e0ng.<br \/>\nT\u01b0 v\u1ea5n vi\u00ean n\u00ean t\u1ea1o m\u1ed1i quan h\u1ec7 g\u1ea7n g\u0169i v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1c c\u00e1ch nh\u01b0 nh\u1eafn tin g\u1eedi l\u1eddi ch\u00fac trong nh\u1eefng ng\u00e0y \u0111\u1ea7u th\u00e1ng, b\u00ecnh lu\u1eadn, t\u01b0\u01a1ng t\u00e1c khi kh\u00e1ch h\u00e0ng \u0111\u0103ng b\u00e0i, nh\u1eafn tin ch\u0103m s\u00f3c v\u1edbi t\u1ea7n su\u1ea5t ph\u00f9 h\u1ee3p,&#8230;<\/p>\n<h4 style=\"text-align: justify;\"><strong>M\u1ed9t s\u1ed1 l\u01b0u \u00fd \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo hi\u1ec7u qu\u1ea3:<\/strong><\/h4>\n<h5><strong>Ph\u1ea3n h\u1ed3i tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng nhanh nh\u1ea5t<\/strong><\/h5>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng nh\u1eafn tin cho b\u1ea1n th\u00f4ng th\u01b0\u1eddng h\u1ecd \u0111\u00e3 c\u00f3 quan t\u00e2m nh\u1ea5t \u0111\u1ecbnh \u0111\u1ebfn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 doanh nghi\u1ec7p. T\u01b0 v\u1ea5n vi\u00ean n\u00ean ph\u1ea3n h\u1ed3i nhanh \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i, \u0111\u1ed3ng th\u1eddi th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n lu\u00f4n s\u1eb5n s\u00e0ng trao \u0111\u1ed5i, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 thu\u1eadn ti\u1ec7n nh\u1ea5t. Ngo\u00e0i ra, c\u00e1c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng kh\u00e1 b\u1eadn r\u1ed9n v\u00e0 li\u00ean l\u1ea1c v\u1edbi r\u1ea5t nhi\u1ec1u c\u00f4ng ty kh\u00e1c nhau \u0111\u1ec3 h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m, n\u1ebfu b\u1ea1n kh\u00f4ng nhanh ch\u00f3ng ph\u1ea3n h\u1ed3i, r\u1ea5t c\u00f3 th\u1ec3 kh\u00e1ch s\u1ebd mua s\u1ea3n ph\u1ea9m c\u1ee7a \u0111\u1ed1i th\u1ee7.<\/p>\n<h5><strong>Ki\u1ec3m so\u00e1t t\u1ea7n su\u1ea5t nh\u1eafn tin<\/strong><\/h5>\n<p>C\u00e1c t\u01b0 v\u1ea5n vi\u00ean n\u00ean ki\u1ec3m so\u00e1t s\u1ed1 l\u01b0\u1ee3ng tin nh\u1eafn g\u1eedi \u0111\u1ebfn 1 kh\u00e1ch h\u00e0ng, ch\u00fa \u00fd kh\u00f4ng n\u00ean nh\u1eafn qu\u00e1 nhi\u1ec1u tin n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3n h\u1ed3i. Vi\u1ec7c n\u00e0y s\u1ebd d\u1eabn \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c b\u1ecb l\u00e0m phi\u1ec1n v\u00e0 c\u00f3 th\u1ec3 ch\u1eb7n t\u00e0i kho\u1ea3n Zalo c\u1ee7a b\u1ea1n, kh\u00f4ng t\u1ed1t cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo.<\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=Amisblog&amp;utm_medium=content&amp;utm_campaign=cham-soc-khach-hang-qua-zalo\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-64147 aligncenter\" src=\"\/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-scaled.jpg\" alt=\"\" width=\"2560\" height=\"854\" srcset=\"\/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-scaled.jpg 2560w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-500x167.jpg 500w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-1024x341.jpg 1024w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-768x256.jpg 768w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-1536x512.jpg 1536w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-2048x683.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/p>\n<h3><strong>T\u1ea1o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i qua Zalo<\/strong><\/h3>\n<p>V\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p tuy\u1ec7t v\u1eddi \u0111\u1ec3 k\u00edch th\u00edch h\u1ecd mua s\u1eafm, b\u1ea5t k\u1ec3 l\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng hay kh\u00e1ch h\u00e0ng m\u1edbi. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 kh\u00e9o l\u00e9o t\u1ea1o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo.<\/p>\n<p style=\"text-align: justify;\">Doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u0103ng t\u1ea3i c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i qua k\u00eanh Zalo ch\u00ednh th\u1ee9c, k\u1ebft h\u1ee3p v\u1edbi c\u00e1c t\u00e0i kho\u1ea3n c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean \u0111\u1ec3 c\u00e1c kh\u00e1ch h\u00e0ng quan t\u00e2m t\u00ecm hi\u1ec3u. N\u1ed9i dung c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf d\u00e0nh ri\u00eang cho c\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3, v\u00ed d\u1ee5:<\/p>\n<ul>\n<li style=\"text-align: justify;\">\u01afu \u0111\u00e3i d\u00e0nh cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, kh\u00e1ch h\u00e0ng m\u1edbi<\/li>\n<li style=\"text-align: justify;\">\u01afu \u0111\u00e3i d\u00e0nh cho kh\u00e1ch h\u00e0ng quan t\u00e2m doanh nghi\u1ec7p tr\u00ean Zalo<\/li>\n<li style=\"text-align: justify;\">\u01afu \u0111\u00e3i d\u00e0nh cho kh\u00e1ch h\u00e0ng \u0111\u00e3 mua s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p<\/li>\n<li style=\"text-align: justify;\">\u2026.<\/li>\n<\/ul>\n<h3><strong>Khai th\u00e1c l\u1ea1i v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 qua Zalo<\/strong><\/h3>\n<p>T\u1ec7p kh\u00e1ch h\u00e0ng c\u0169 r\u1ea5t quan tr\u1ecdng v\u1edbi c\u00e1c doanh nghi\u1ec7p. Th\u00f4ng th\u01b0\u1eddng v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 tin t\u01b0\u1edfng mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, n\u1ebfu ch\u0103m s\u00f3c t\u1ed1t c\u00f3 th\u1ec3 k\u00edch th\u00edch h\u1ecd mua th\u00eam v\u00e0 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a doanh nghi\u1ec7p. V\u00ec v\u1eady, vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo n\u00ean ch\u00fa tr\u1ecdng \u0111\u1ebfn nh\u00f3m kh\u00e1ch h\u00e0ng quan tr\u1ecdng n\u00e0y.<\/p>\n<p>V\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng c\u0169 doanh nghi\u1ec7p n\u00ean c\u00f3 ch\u1ebf \u0111\u1ed9 ch\u0103m s\u00f3c t\u01b0 v\u1ea5n \u0111\u1eb7c bi\u1ec7t nh\u01b0 c\u00e1c t\u01b0 v\u1ea5n vi\u00ean ri\u00eang tr\u00ean Zalo, C\u00e1c nh\u00f3m Zalo chuy\u00ean bi\u1ec7t v\u1edbi c\u00e1c th\u00f4ng tin h\u1eefu \u00edch.<\/p>\n<p>Doanh nghi\u1ec7p n\u00ean thi\u1ebft k\u1ebf c\u00e1c \u01b0u \u0111\u00e3i, ch\u00ednh s\u00e1ch h\u1eadu m\u00e3i \u0111\u1eb7c bi\u1ec7t d\u00e0nh ri\u00eang cho c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 mua h\u00e0ng. C\u00e1c ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i c\u00e1c d\u1ecbp quan tr\u1ecdng nh\u01b0 sinh nh\u1eadt kh\u00e1ch h\u00e0ng, c\u00e1c d\u1ecbp l\u1ec5, t\u1ebft v\u1edbi nh\u1eefng ph\u1ea7n qu\u00e0 h\u1ea5p d\u1eabn. Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 thi\u1ec7n c\u1ea3m h\u01a1n v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n<p style=\"text-align: center;\">&gt;&gt; Xem th\u00eam: <a href=\"https:\/\/amis.misa.vn\/61612\/cach-cham-soc-khach-hang-cu-hieu-qua\/\" target=\"_blank\" rel=\"noopener\">C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 hi\u1ec7u qu\u1ea3<\/a><\/p>\n<p><!-- AMIS aiMarketing Form Embed Code --><\/p>\n<div class=\"aimarketing-form-embed-code\"><script env=production id=\"ladizone-form-renderer\" src=\"https:\/\/amismisa.misacdn.net\/apps\/aimarketing\/form-editor\/static\/js\/form-renderer.js\"><\/script><br \/>\n<script render-for=\"68c1ec80-919d-461e-920c-42060f973b39\">\n                    globalThis.lzfr.renderExternalForm({formId: \"68c1ec80-919d-461e-920c-42060f973b39\", tenantId: \"56c33c47-78ec-4b3a-92ba-9fdb7830a6d4\", domainUnomi: \"https:\/\/ladizone.com\" });\n                <\/script><\/div>\n<p><!-- end AMIS aiMarketing Form Embed Code --><\/p>\n<h3><strong>Ch\u1ee7 \u0111\u1ed9ng nh\u1eafn tin v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng ch\u01b0a ph\u1ea3n h\u1ed3i<\/strong><\/h3>\n<p>V\u1edbi m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng ch\u01b0a tr\u1ea3 l\u1eddi tin nh\u1eafn th\u00ec c\u00f3 th\u1ec3 l\u00e0 h\u1ecd qu\u00ean, \u0111ang b\u1eadn ho\u1eb7c kh\u00f4ng mu\u1ed1n ti\u1ebfp t\u1ee5c tr\u00f2 chuy\u1ec7n. T\u01b0 v\u1ea5n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo n\u00ean ch\u1ee7 \u0111\u1ed9ng nh\u1eafn tin l\u1ea1i \u0111\u1ec3 nh\u1eafc nh\u1edf h\u1ecd. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap nh\u00e2n vi\u00ean t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng, kh\u00f4ng b\u1ecf l\u1ee1 c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<p>L\u01b0u \u00fd t\u1ea7n su\u1ea5t nh\u1eafn tin l\u1ea1i n\u00ean \u0111\u01b0\u1ee3c c\u00e2n \u0111\u1ed1i v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng. V\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng nh\u1eafn tin nhi\u1ec1u nh\u01b0ng kh\u00f4ng ph\u1ea3n h\u1ed3i, doanh nghi\u1ec7p c\u00f3 th\u1ec3 b\u1ecf qua ho\u1eb7c d\u00f9ng c\u00e1c c\u00e1ch ch\u0103m s\u00f3c kh\u00e1c, t\u1eadp trung ngu\u1ed3n l\u1ef1c t\u01b0 v\u1ea5n v\u00e0o c\u00e1c kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c qua l\u1ea1i nhi\u1ec1u.<br \/>\nPh\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng theo c\u00e1c ti\u00eau ch\u00ed \u0111\u1ec3 d\u1ec5 ch\u0103m s\u00f3c<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-64143 aligncenter\" src=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-7.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo\" width=\"740\" height=\"500\" srcset=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-7.jpg 740w, \/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-7-500x338.jpg 500w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>M\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m, nhu c\u1ea7u ri\u00eang, \u0111\u1ec3 ti\u1ec7n cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo, b\u1ea1n n\u00ean ph\u00e2n lo\u1ea1i c\u00e1c t\u1ec7p kh\u00e1ch h\u00e0ng theo t\u1eebng nh\u00f3m \u0111\u1ec3 c\u00f3 ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c ph\u00f9 h\u1ee3p.<\/p>\n<p style=\"text-align: center;\"><span style=\"text-align: center;\">&gt;&gt; Xem th\u00eam:\u00a0<\/span><a style=\"text-align: center;\" href=\"https:\/\/amis.misa.vn\/38368\/ke-hoach-cham-soc-khach-hang\/\" target=\"_blank\" rel=\"noopener\">K\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> hi\u1ec7u qu\u1ea3 m\u1ecdi doanh nghi\u1ec7p n\u00ean \u00e1p d\u1ee5ng<\/p>\n<p style=\"text-align: justify;\">V\u00ed d\u1ee5 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i theo c\u00e1c ti\u00eau ch\u00ed:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Ph\u00e2n lo\u1ea1i theo nh\u00e2n kh\u1ea9u h\u1ecdc: \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, \u0111\u1ecba \u0111i\u1ec3m s\u1ed1ng,&#8230;<\/li>\n<li style=\"text-align: justify;\">Ph\u00e2n lo\u1ea1i theo l\u1ecbch s\u1eed mua h\u00e0ng: kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, kh\u00e1ch h\u00e0ng \u0111\u00e3 mua h\u00e0ng, kh\u00e1ch h\u00e0ng trung th\u00e0nh,..<\/li>\n<li style=\"text-align: justify;\">Ph\u00e2n lo\u1ea1i theo gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li style=\"text-align: justify;\">Ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng theo lo\u1ea1i s\u1ea3n ph\u1ea9m mua: \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p c\u00f3 nhi\u1ec1u m\u00e3 s\u1ea3n ph\u1ea9m<\/li>\n<\/ul>\n<p>Vi\u1ec7c ph\u00e2n lo\u1ea1i s\u1ebd gi\u00fap cho qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo \u0111\u01b0\u1ee3c d\u1ec5 d\u00e0ng, t\u1ed1i \u01b0u. Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n s\u1ebd c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c r\u00f5 \u0111\u1eb7c \u0111i\u1ec3m l\u1ecbch s\u1eed c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c ph\u00f9 h\u1ee3p, mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a cao gi\u00fap l\u1ea5y \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<p>M\u1ed9t t\u00ednh n\u0103ng r\u1ea5t tuy\u1ec7t v\u1eddi c\u1ee7a Zalo \u0111\u00f3 l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 g\u1eafn th\u1ebb t\u1eebng kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e2n lo\u1ea1i d\u1ec5 d\u00e0ng, r\u1ea5t ti\u1ec7n l\u1ee3i cho t\u01b0 v\u1ea5n vi\u00ean khi ph\u1ea3i ch\u0103m s\u00f3c nhi\u1ec1u kh\u00e1ch h\u00e0ng tr\u00ean 1 t\u00e0i kho\u1ea3n.<\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/register\/?appcode=CRM&amp;s=amis-web&amp;utm_source=Amisblog&amp;utm_medium=content&amp;utm_campaign=cham-soc-khach-hang-qua-zalo\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-64147\" src=\"\/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-scaled.jpg\" alt=\"\" width=\"2560\" height=\"854\" srcset=\"\/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-scaled.jpg 2560w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-500x167.jpg 500w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-1024x341.jpg 1024w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-768x256.jpg 768w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-1536x512.jpg 1536w, \/wp-content\/uploads\/2022\/08\/banner-MISA-AMIS-CRM-cham-soc-khach-hang-1-2048x683.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a><\/p>\n<h3><strong>S\u1eed d\u1ee5ng chatbot tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n<p>V\u1edbi t\u00e0i kho\u1ea3n Zalo c\u1ee7a doanh nghi\u1ec7p, b\u1ea1n c\u00f3 th\u1ec3 c\u00e0i \u0111\u1eb7t c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi m\u1eabu d\u1ef1a tr\u00ean c\u00e1c tin nh\u1eafn ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng. Khi h\u1ecd nh\u1eafn tin, tin nh\u1eafn s\u1ebd \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng gi\u00fap cho qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh nh\u1ea5t.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Nh\u1eefng l\u01b0u \u00fd cho doanh nghi\u1ec7p khi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo<\/strong><\/h2>\n<p style=\"text-align: justify;\">\u0110\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t, doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 sau:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Lu\u00f4n ki\u00ean nh\u1eabn l\u1eafng nghe, gi\u1ea3i quy\u1ebft nhu c\u1ea7u, t\u1eadn t\u00ecnh t\u01b0 v\u1ea5n c\u00e1c th\u1eafc m\u1eafc, ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li style=\"text-align: justify;\">C\u00e1c t\u01b0 v\u1ea5n vi\u00ean kh\u00f4ng \u0111\u1ec3 c\u1ea3m x\u00fac c\u00e1 nh\u00e2n chi ph\u1ed1i \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/li>\n<li style=\"text-align: justify;\">Th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt, \u0111\u1ed5i m\u1edbi, \u0111\u0103ng t\u1ea3i c\u00e1c th\u00f4ng tin gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng tr\u00ean n\u1ec1n t\u1ea3ng Zalo<\/li>\n<li style=\"text-align: justify;\">Gi\u1eef th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1, t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng, b\u00ecnh t\u0129nh ph\u1ea3n h\u1ed3i ngay c\u1ea3 khi h\u1ecd b\u00e0y t\u1ecf th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c, n\u00f3ng gi\u1eadn<\/li>\n<li style=\"text-align: justify;\">C\u00e1c t\u00e0i kho\u1ea3n Zalo c\u1ee7a doanh nghi\u1ec7p, nh\u00e2n vi\u00ean ph\u1ea3i x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh ch\u1ec9nh chu, chuy\u00ean nghi\u1ec7p, th\u1ec3 hi\u1ec7n uy t\u00edn c\u1ee7a s\u1ea3n ph\u1ea9m, c\u00f4ng ty t\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<p style=\"text-align: center;\">&gt;&gt; Xem th\u00eam: T\u1ed5ng quan v\u1ec1 <a href=\"https:\/\/amis.misa.vn\/37738\/su-hai-long-cua-khach-hang\/\" target=\"_blank\" rel=\"noopener\">s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>: \u0110\u1ecbnh ngh\u0129a, ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng<\/p>\n<h2><strong>C\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo ph\u1ed5 bi\u1ebfn<\/strong><\/h2>\n<h3><strong>S\u1eed d\u1ee5ng Zalo Official Account<\/strong><\/h3>\n<p>Zalo OA (Zalo Official Account) l\u00e0 trang kinh doanh ch\u00ednh th\u1ee9c c\u1ee7a 1 doanh nghi\u1ec7p tr\u00ean Zalo. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 fanpage tr\u00ean Facebook, doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng Zalo OA \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo hi\u1ec7u qu\u1ea3.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-64144 aligncenter\" src=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-8.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo\" width=\"740\" height=\"500\" srcset=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-8.jpg 740w, \/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-8-500x338.jpg 500w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/p>\n<p style=\"text-align: justify;\">S\u1eed d\u1ee5ng Zalo OA, doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eedi Broadcast qu\u1ea3ng b\u00e1 b\u00e0i vi\u1ebft, s\u1ea3n ph\u1ea9m \u0111\u1ebfn c\u00e1c kh\u00e1ch h\u00e0ng quan t\u00e2m m\u00e0 kh\u00f4ng lo spam v\u1edbi t\u1ef7 l\u1ec7 m\u1edf r\u1ea5t cao. \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c n\u1ebfu b\u1ea1n mu\u1ed1n tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng remarketing \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">Zalo OA c\u0169ng c\u00f3 th\u1ec3 c\u00e0i \u0111\u1eb7t c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i ch\u1edd l\u00e2u khi c\u1ea7n t\u01b0 v\u1ea5n v\u1ec1 s\u1ea3n ph\u1ea9m.<\/p>\n<p>\u0110\u1ecdc th\u00eam: TOP 16+ <a href=\"https:\/\/amis.misa.vn\/9691\/phan-mem-quan-ly-khach-hang-da-kenh-tot-nhat\/\">Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> mi\u1ec5n ph\u00ed t\u1ed1t nh\u1ea5t<\/p>\n<h3 style=\"text-align: justify;\"><strong>S\u1eed d\u1ee5ng ZNS<\/strong><\/h3>\n<p style=\"text-align: justify;\">Zalo ZNS (Zalo Notification Service) l\u00e0 d\u1ecbch v\u1ee5 g\u1eedi tin nh\u1eafn th\u00f4ng b\u00e1o v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo t\u1ef1 \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i theo d\u00f5i Zalo OA tr\u01b0\u1edbc \u0111\u00f3. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng k\u00eanh n\u00e0y \u0111\u1ec3 g\u1eedi tin nh\u1eafn cho t\u1ec7p data kh\u00e1ch h\u00e0ng c\u00f3 s\u1eb5n, gi\u00fap khai th\u00e1c t\u1ed1i \u0111a l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng quan tr\u1ecdng n\u00e0y.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-64145 aligncenter\" src=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-9.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo\" width=\"740\" height=\"500\" srcset=\"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-9.jpg 740w, \/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo-9-500x338.jpg 500w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/p>\n<p style=\"text-align: justify;\">M\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a ZNS:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng: g\u1eedi ZNS c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn nhanh ch\u00f3ng v\u1edbi t\u1ef7 l\u1ec7 nh\u1eadn r\u1ea5t cao, r\u1ea5t thu\u1eadn ti\u1ec7n cho vi\u1ec7c doanh nghi\u1ec7p mu\u1ed1n g\u1eedi c\u00e1c n\u1ed9i dung cho kh\u00e1ch h\u00e0ng<\/li>\n<li style=\"text-align: justify;\">N\u1ed9i dung tin nh\u1eafn \u0111a d\u1ea1ng, d\u1ec5 d\u00e0ng t\u00f9y ch\u1ec9nh: ZNS c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c m\u1eabu thi\u1ebft k\u1ebf \u0111a d\u1ea1ng, t\u00f9y ch\u1ec9nh n\u1ed9i dung c\u00e1 nh\u00e2n h\u00f3a theo t\u1eebng kh\u00e1ch h\u00e0ng.<\/li>\n<li style=\"text-align: justify;\">Tri\u1ec3n khai d\u1ec5 d\u00e0ng, ti\u1ebft ki\u1ec7m: ZNS g\u1eedi qua inbox Zalo c\u1ee7a kh\u00e1ch h\u00e0ng n\u00ean t\u1ef7 l\u1ec7 \u0111\u1ecdc r\u1ea5t cao, c\u00f9ng m\u1ee9c chi ph\u00ed g\u1eedi 1 tin nh\u1eafn ti\u1ebft ki\u1ec7m h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi g\u1eedi sms truy\u1ec1n th\u1ed1ng.<\/li>\n<\/ul>\n<h3><strong>S\u1eed d\u1ee5ng ZCC<\/strong><\/h3>\n<p>ZCC l\u00e0 gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo m\u1edbi. N\u1ebfu ZNS l\u00e0 c\u00e1c tin nh\u1eafn g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng th\u00ec ZCC cho ph\u00e9p doanh nghi\u1ec7p cung c\u1ea5p c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn kh\u00e1ch h\u00e0ng, t\u1ea1o thu\u1eadn l\u1ee3i cho vi\u1ec7c t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.<\/p>\n<p style=\"text-align: justify;\">C\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a ZCC:<\/p>\n<ul>\n<li style=\"text-align: justify;\">ZCC c\u00f3 th\u1ec3 t\u00edch h\u1ee3p th\u1eb3ng v\u00e0o h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i c\u1ee7a doanh nghi\u1ec7p<\/li>\n<li style=\"text-align: justify;\">S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y VoIP.<\/li>\n<li style=\"text-align: justify;\">Gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng bao g\u1ed3m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, ph\u00e2n b\u1ed5 cu\u1ed9c g\u1ecdi th\u00f4ng minh, ghi \u00e2m cu\u1ed9c g\u1ecdi,\u2026 \u0111\u1ec3 d\u1ec5 d\u00e0ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo<\/li>\n<li style=\"text-align: justify;\">H\u1ed7 tr\u1ee3 Audio\/ video call-out \u0111\u1ebfn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i b\u1ea5t k\u1ef3 c\u00f3 \u0111\u0103ng k\u00fd Zalo<\/li>\n<li style=\"text-align: justify;\">H\u1ed7 tr\u1ee3 Audio\/ video call-in v\u00e0o Zalo OA c\u1ee7a Doanh nghi\u1ec7p<\/li>\n<li style=\"text-align: justify;\">ZCC c\u00f3 t\u00ednh n\u0103ng x\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng online Zalo \u0111\u1ec3 Doanh nghi\u1ec7p c\u00f3 th\u1ec3 chuy\u1ec3n sang cu\u1ed9c th\u00f4ng th\u01b0\u1eddng<\/li>\n<li style=\"text-align: justify;\">Ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi t\u1ed1t, \u1ed5n \u0111\u1ecbnh tr\u00ean n\u1ec1n t\u1ea3ng internet<\/li>\n<\/ul>\n<p style=\"text-align: center;\">&gt;&gt; Xem th\u00eam: <a href=\"https:\/\/amis.misa.vn\/45243\/chien-luoc-cham-soc-khach-hang\/\" target=\"_blank\" rel=\"noopener\">Chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> hi\u1ec7u qu\u1ea3 \u00e1p d\u1ee5ng cho m\u1ecdi doanh nghi\u1ec7p<\/p>\n<p><!-- AMIS aiMarketing Form Embed Code --><\/p>\n<div class=\"aimarketing-form-embed-code\"><script env=production id=\"ladizone-form-renderer\" src=\"https:\/\/amismisa.misacdn.net\/apps\/aimarketing\/form-editor\/static\/js\/form-renderer.js\"><\/script><br \/>\n<script render-for=\"68c1ec80-919d-461e-920c-42060f973b39\">\n                    globalThis.lzfr.renderExternalForm({formId: \"68c1ec80-919d-461e-920c-42060f973b39\", tenantId: \"56c33c47-78ec-4b3a-92ba-9fdb7830a6d4\", domainUnomi: \"https:\/\/ladizone.com\" });\n                <\/script><\/div>\n<p><!-- end AMIS aiMarketing Form Embed Code --><\/p>\n<h3 style=\"text-align: justify;\"><strong>S\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m Zalo Marketing<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00ean c\u1ea1nh c\u00e1c n\u1ec1n t\u1ea3ng h\u1ed7 tr\u1ee3 cho t\u00e0i kho\u1ea3n Zalo doanh nghi\u1ec7p, c\u00e1c t\u01b0 v\u1ea5n vi\u00ean s\u1eed d\u1ee5ng t\u00e0i kho\u1ea3n c\u00e1 nh\u00e2n \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m Zalo Marketing nh\u01b0 Simple Zalo, Zalo Plus,&#8230; \u0111\u1ec3 c\u00f3 th\u1ec3 k\u1ebft b\u1ea1n, t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3.<\/p>\n<p style=\"text-align: justify;\">C\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a c\u00e1c ph\u1ea7n m\u1ec1m Zalo Marketing:<\/p>\n<ul>\n<li style=\"text-align: justify;\">L\u00ean l\u1ecbch \u0111\u0103ng b\u00e0i t\u1ef1 \u0111\u1ed9ng tr\u00ean Profile c\u00e1 nh\u00e2n:<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\u0110\u1ec3 thu\u1eadn ti\u1ec7n cho \u0111\u0103ng c\u00e1c n\u1ed9i dung chia s\u1ebb, b\u00e1n h\u00e0ng tr\u00ean Zalo profile, b\u1ea1n ch\u1ec9 c\u1ea7n bi\u00ean t\u1eadp n\u1ed9i dung, c\u00e0i \u0111\u1eb7t l\u00ean l\u1ecbch tr\u00ean ph\u1ea7n m\u1ec1m. H\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u0103ng b\u00e0i m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i t\u1ed1n th\u1eddi gian thao t\u00e1c th\u1ee7 c\u00f4ng nh\u01b0 c\u00e1c c\u00e1ch truy\u1ec1n th\u1ed1ng.<\/p>\n<ul>\n<li style=\"text-align: justify;\">Nh\u1eafn tin cho danh s\u00e1ch b\u1ea1n b\u00e8 l\u1edbn<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">N\u1ebfu 1 t\u01b0 v\u1ea5n vi\u00ean c\u00f3 danh s\u00e1ch b\u1ea1n b\u00e8 kh\u00e1ch h\u00e0ng Zalo l\u1edbn (tr\u00ean 1000 ng\u01b0\u1eddi), t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng g\u1eedi tin nh\u1eafn \u0111\u1ebfn t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng thay v\u00ec ph\u1ea3i nh\u1eafn tin ri\u00eang cho t\u1eebng ng\u01b0\u1eddi. \u0110\u1ec3 h\u1ea1n ch\u1ebf vi\u1ec7c Zalo ghi nh\u1eadn spam, c\u00e1c ph\u1ea7n m\u1ec1m c\u00f2n c\u00f3 th\u1ec3 spin n\u1ed9i dung tin nh\u1eafn, c\u00e0i \u0111\u1eb7t nh\u1eafn tin cho c\u00e1c kh\u00e1ch h\u00e0ng theo khung th\u1eddi gian kh\u00e1c nhau \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111a d\u1ea1ng n\u1ed9i dung, c\u0169ng nh\u01b0 kh\u00f4ng b\u1ecb tr\u00f9ng l\u1eb7p th\u1eddi gian g\u1eedi. T\u00ednh n\u0103ng n\u00e0y r\u1ea5t ti\u1ec7n l\u1ee3i \u0111\u1ec3 vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo gi\u00fap ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a th\u1eddi gian cho doanh nghi\u1ec7p.<\/p>\n<ul>\n<li style=\"text-align: justify;\">K\u1ebft b\u1ea1n v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng qua t\u1ec7p s\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m \u0111\u1ec3 k\u1ebft b\u1ea1n v\u1edbi danh s\u00e1ch s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng c\u00f3 s\u1eb5n thay v\u00ec ph\u1ea3i k\u1ebft b\u1ea1n th\u1ee7 c\u00f4ng t\u1eebng ng\u01b0\u1eddi m\u1ed9t. Ch\u1ec9 c\u1ea7n b\u1ea1n c\u00f3 file s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng k\u1ebft b\u1ea1n v\u1edbi c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00f3 (n\u1ebfu s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u00f3 \u0111\u0103ng k\u00fd Zalo). \u0110\u1ec3 kh\u00f4ng vi ph\u1ea1m quy t\u1eafc, ph\u1ea7n m\u1ec1m c\u00f2n gi\u00fap t\u01b0 v\u1ea5n vi\u00ean k\u1ebft b\u1ea1n theo s\u1ed1 l\u01b0\u1ee3ng v\u00e0 kho\u1ea3ng th\u1eddi gian ph\u00f9 h\u1ee3p, v\u00ed d\u1ee5 nh\u01b0 k\u1ebft b\u1ea1n v\u1edbi 10 ng\u01b0\u1eddi th\u00ec ch\u1edd ti\u1ebfp 1 ti\u1ebfng v\u00e0 t\u1ef1 \u0111\u1ed9ng k\u1ebft b\u1ea1n ti\u1ebfp. T\u00ednh n\u0103ng n\u00e0y s\u1ebd gi\u00fap cho c\u00e1c t\u01b0 v\u1ea5n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo c\u00f3 th\u1ec3 k\u1ebft b\u1ea1n v\u1edbi t\u1ec7p kh\u00e1ch h\u00e0ng c\u00f3 s\u1eb5n r\u1ea5t ti\u1ebft ki\u1ec7m c\u00f4ng s\u1ee9c.<\/p>\n<h2 style=\"text-align: justify;\"><strong>T\u1ed5ng k\u1ebft<\/strong><\/h2>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft tr\u00ean \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n c\u00e1c th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo ph\u1ed5 bi\u1ebfn. C\u00e1c ch\u1ee7 doanh nghi\u1ec7p, t\u01b0 v\u1ea5n vi\u00ean n\u00ean kh\u00e9o l\u00e9o \u00e1p d\u1ee5ng sao cho ph\u00f9 h\u1ee3p v\u1edbi t\u1ec7p kh\u00e1ch h\u00e0ng, chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a t\u1ed5 ch\u1ee9c. Doanh nghi\u1ec7p n\u00ean th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1, \u0111o l\u01b0\u1eddng t\u1eeb \u0111\u00f3 t\u1ea1o ra quy tr\u00ecnh ch\u0103m s\u00f3c t\u1ed1i \u01b0u nh\u1ea5t.<\/p>\n<p style=\"text-align: right;\">T\u00e1c gi\u1ea3: Nguy\u1ec5n Duy Kh\u00e1nh<\/p>\n<p><!-- AMIS aiMarketing Form Embed Code --><\/p>\n<p><!-- end AMIS aiMarketing Form Embed Code --><\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_64134\" class=\"pvc_stats total_only  \" data-element-id=\"64134\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>Zalo \u0111ang l\u00e0 n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c \u01b0a chu\u1ed9ng. Tuy nhi\u00ean s\u1eed d\u1ee5ng Zalo nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u chi ph\u00ed v\u1eabn l\u00e0 m\u1ed9t b\u00e0i to\u00e1n kh\u00f3 v\u1edbi nhi\u1ec1u c\u00f4ng ty, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh [&hellip;]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_64134\" class=\"pvc_stats total_only  \" data-element-id=\"64134\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":95,"featured_media":64136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[1444],"tags":[102],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B\u00ed quy\u1ebft ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo c\u1ef1c hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"B\u00ed quy\u1ebft ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo c\u1ef1c hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/","url":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/","name":"B\u00ed quy\u1ebft ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo c\u1ef1c hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p","isPartOf":{"@id":"https:\/\/amis.misa.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/#primaryimage"},"image":{"@id":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/#primaryimage"},"thumbnailUrl":"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo.jpg","datePublished":"2022-08-27T07:04:19+00:00","dateModified":"2024-07-09T03:16:55+00:00","author":{"@id":"https:\/\/amis.misa.vn\/#\/schema\/person\/2c8a65b757897d8f273056aab3cfecea"},"description":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo hi\u1ec7u qu\u1ea3 l\u00e0 b\u00e0i to\u00e1n kh\u00f3 v\u1edbi nhi\u1ec1u c\u00f4ng ty. MISA AMIS s\u1ebd h\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00e1c ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i b\u00e0i to\u00e1n n\u00e0y.","breadcrumb":{"@id":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/#primaryimage","url":"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo.jpg","contentUrl":"\/wp-content\/uploads\/2022\/08\/cham-soc-khach-hang-qua-zalo.jpg","width":678,"height":355,"caption":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo"},{"@type":"BreadcrumbList","@id":"https:\/\/amis.misa.vn\/64134\/cham-soc-khach-hang-qua-zalo\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/amis.misa.vn\/"},{"@type":"ListItem","position":2,"name":"B\u00ed quy\u1ebft ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua Zalo c\u1ef1c hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p"}]},{"@type":"Person","@id":"https:\/\/amis.misa.vn\/#\/schema\/person\/2c8a65b757897d8f273056aab3cfecea","name":"CRM.A-0384.VQAnh","description":"B\u00e0 V\u0169 Th\u1ecb Minh H\u00e0 \u0111\u00e3 c\u00f3 h\u01a1n 10 n\u0103m kinh nghi\u1ec7m trong vi\u1ec7c x\u00e2y d\u1ef1ng \u2013 qu\u1ea3n l\u00fd \u2013 ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169 kinh doanh. 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