{"id":48074,"date":"2022-04-30T11:43:02","date_gmt":"2022-04-30T04:43:02","guid":{"rendered":"http:\/\/amis.misa.vn\/?p=48074"},"modified":"2022-06-07T10:50:00","modified_gmt":"2022-06-07T03:50:00","slug":"marketing-4-0","status":"publish","type":"post","link":"https:\/\/amis.misa.vn\/48074\/marketing-4-0\/","title":{"rendered":"C\u00e1ch m\u1ea1ng Marketing 4.0 – doanh nghi\u1ec7p c\u1ea7n d\u1ecbch chuy\u1ec3n nh\u01b0 th\u1ebf n\u00e0o"},"content":{"rendered":"

Cu\u1ed9c c\u00e1ch m\u1ea1ng 4.0 m\u1edf ra k\u1ec9 nguy\u00ean m\u1edbi cho t\u1ea5t c\u1ea3 c\u00e1c l\u0129nh v\u1ef1c, trong \u0111\u00f3 c\u00f3 ng\u00e0nh Marketing c\u00f9ng xu h\u01b0\u1edbng: d\u1ecbch chuy\u1ec3n t\u1eeb Marketing truy\u1ec1n th\u1ed1ng sang Marketing c\u00f4ng ngh\u1ec7 s\u1ed1, v\u00e0 thu\u1eadt ng\u1eef Digital Marketing hay Marketing 4.0 c\u0169ng t\u1eeb \u0111\u00f3 m\u00e0 ra \u0111\u1eddi. V\u1eady trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng lu\u00f4n thay \u0111\u1ed5i nh\u01b0 hi\u1ec7n nay, l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau v\u00e0 th\u00edch nghi v\u1edbi c\u00e1c ph\u01b0\u01a1ng th\u1ee9c Marketing m\u1edbi ph\u00f9 h\u1ee3p v\u1edbi b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng? H\u00e3y c\u00f9ng <\/span><\/i>MISA AMIS<\/i><\/b> t\u00ecm hi\u1ec3u v\u1ec1 Marketing 4.0 trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/span><\/i><\/p>\n

I. Marketing 4.0 l\u00e0 g\u00ec?<\/b><\/h2>\n

Marketing 4.0 ch\u1ecbu \u1ea3nh h\u01b0\u1edfng r\u1ea5t nhi\u1ec1u t\u1eeb s\u1ef1 chuy\u1ec3n m\u00ecnh c\u1ee7a th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1. N\u00f3 \u0111\u1ea1i di\u1ec7n cho s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a ti\u1ebfp th\u1ecb truy\u1ec1n th\u1ed1ng (TV, \u0111\u00e0i ph\u00e1t thanh v\u00e0 b\u00e1o in) v\u1edbi s\u1ef1 gia t\u0103ng c\u1ee7a ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1 (m\u00f4i tr\u01b0\u1eddng Internet).<\/span><\/p>\n

\"Marketing
Marketing 4.0 l\u00e0 g\u00ec?<\/figcaption><\/figure>\n

Kh\u00e1i ni\u1ec7m n\u00e0y \u0111\u01b0\u1ee3c \u0111\u01b0a ra b\u1edfi gi\u00e1o s\u01b0 v\u00e0 t\u00e1c gi\u1ea3 ng\u01b0\u1eddi M\u1ef9 Philip Kotler, m\u1ed9t h\u1ecdc gi\u1ea3 l\u1ed7i l\u1ea1c trong l\u0129nh v\u1ef1c Marketing, ng\u01b0\u1eddi \u0111\u00e3 nh\u1eadn th\u1ea5y nh\u1eefng thay \u0111\u1ed5i t\u00edch c\u1ef1c do s\u1ef1 chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 n\u00e0y mang l\u1ea1i cho c\u00e1c doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n

II. S\u1ef1 chuy\u1ec3n d\u1ecbch c\u1ee7a c\u00e1c h\u00ecnh th\u1ee9c Marketing th\u1eddi k\u1ef3 4.0<\/b><\/h2>\n

1. Marketing 4P chuy\u1ec3n d\u1ecbch sang 4C<\/b><\/h3>\n

1.1 T\u1eeb Product (s\u1ea3n ph\u1ea9m) \u0111\u1ebfn gi\u1ea3i ph\u00e1p cho kh\u00e1ch h\u00e0ng (Customer solutions)<\/strong><\/h4>\n

Ch\u1eef C th\u1ee9 1 – Customer Solutions (gi\u1ea3i ph\u00e1p cho kh\u00e1ch h\u00e0ng) \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi ch\u1eef P \u2013 Product (s\u1ea3n ph\u1ea9m) th\u1ec3 hi\u1ec7n quan \u0111i\u1ec3m khi doanh nghi\u1ec7p \u0111\u01b0a s\u1ea3n ph\u1ea9m m\u1edbi ra th\u1ecb tr\u01b0\u1eddng ph\u1ea3i th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p cho kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a s\u1ea3n ph\u1ea9m \u0111\u00f3 gi\u1ea3i quy\u1ebft m\u1ed9t nhu c\u1ea7u thi\u1ebft th\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u1ec9 l\u00e0 \u201cgi\u1ea3i ph\u00e1p ki\u1ebfm l\u1eddi\u201d c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

Mu\u1ed1n l\u00e0m t\u1ed1t ch\u1eef C n\u00e0y, tr\u01b0\u1edbc ti\u00ean doanh nghi\u1ec7p ph\u1ea3i nghi\u00ean c\u1ee9u th\u1eadt k\u1ef9 \u0111\u1ec3 t\u00ecm ra nhu c\u1ea7u \u0111\u00edch th\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng sau \u0111\u00f3 nghi\u00ean c\u1ee9u, \u0111\u01b0a ra gi\u1ea3i ph\u00e1p \u0111\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u00fang nhu c\u1ea7u n\u00e0y.<\/span><\/p>\n

1.2 T\u1eeb Price (gi\u00e1) \u0111\u1ebfn Customer cost (chi ph\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng)<\/strong><\/h4>\n

Ch\u1eef C th\u1ee9 2 – Customer Cost (chi ph\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng) \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi ch\u1eef P \u2013 Price (gi\u00e1 c\u1ea3) th\u1ec3 hi\u1ec7n quan \u0111i\u1ec3m: gi\u00e1 c\u1ee7a s\u1ea3n ph\u1ea9m c\u1ea7n \u0111\u01b0\u1ee3c t\u00ednh to\u00e1n v\u00e0 nh\u00ecn nh\u1eadn nh\u01b0 l\u00e0 chi ph\u00ed m\u00e0 ng\u01b0\u1eddi mua c\u00f3 th\u1ec3 b\u1ecf ra. Chi ph\u00ed n\u00e0y kh\u00f4ng ch\u1ec9 bao g\u1ed3m chi ph\u00ed mua h\u00e0ng m\u00e0 trong \u0111\u00f3 bao g\u1ed3m c\u1ea3 chi ph\u00ed s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, chi ph\u00ed v\u1eadn h\u00e0nh s\u1ea3n ph\u1ea9m v\u00e0 c\u1ea3 chi ph\u00ed hu\u1ef7 b\u1ecf s\u1ea3n ph\u1ea9m t\u1eeb kh\u00e1ch h\u00e0ng. Doanh nghi\u1ec7p ph\u1ea3i \u0111\u01b0a ra chi ph\u00ed t\u01b0\u01a1ng x\u1ee9ng v\u1edbi nh\u1eefng l\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m mang l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"\"<\/p>\n

L\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m mang l\u1ea1i \u1edf \u0111\u00e2y bao g\u1ed3m c\u1ea3 l\u1ee3i \u00edch l\u00fd t\u00ednh l\u1eabn l\u1ee3i \u00edch c\u1ea3m t\u00ednh. Nhi\u1ec1u ng\u01b0\u1eddi \u0111\u1eafn \u0111o ch\u01b0a mua \u00f4 t\u00f4 kh\u00f4ng ph\u1ea3i ch\u1ec9 v\u00ec gi\u00e1 s\u1ea3n ph\u1ea9m cao m\u00e0 c\u00f2n v\u00ec chi ph\u00ed s\u1eed d\u1ee5ng qu\u00e1 cao (x\u0103ng d\u1ea7u, ph\u1ee5 t\u00f9ng, b\u1ea3o d\u01b0\u1ee1ng, b\u00e3i \u0111\u1ed7, t\u00e0i x\u1ebf\u2026). Trong b\u1ed1i c\u1ea3nh \u0111\u00f3, c\u00e1c lo\u1ea1i xe ti\u1ebft ki\u1ec7m nhi\u00ean li\u1ec7u, ph\u1ee5 t\u00f9ng \u201cr\u1ebb\u201d v\u00e0 d\u1ec5 d\u00e0ng thay th\u1ebf th\u01b0\u1eddng l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1t.<\/span><\/p>\n

1.3 T\u1eeb Place (\u0111i\u1ec3m ph\u00e2n ph\u1ed1i) \u0111\u1ebfn Convenience (s\u1ef1 ti\u1ec7n l\u1ee3i)<\/strong><\/h4>\n

Ch\u1eef C th\u1ee9 3 – Convenience (thu\u1eadn ti\u1ec7n) \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi ch\u1eef P \u2013 Place (ph\u00e2n ph\u1ed1i) \u0111\u00f2i h\u1ecfi c\u00e1ch th\u1ee9c ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p ph\u1ea3i t\u1ea1o s\u1ef1 thu\u1eadn ti\u1ec7n nh\u1ea5t cho kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

M\u00f4 h\u00ecnh 4P \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n ch\u1ee7 y\u1ebfu \u0111\u1ec3 \u00e1p d\u1ee5ng cho nh\u1eefng s\u1ea3n ph\u1ea9m ti\u00eau d\u00f9ng nhanh v\u00e0 \u0111\u00e1nh v\u00e0o nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng t\u1ea1i m\u1ed7i th\u1eddi \u0111i\u1ec3m. V\u00ec v\u1eady \u0111\u1ecba \u0111i\u1ec3m ph\u00e2n ph\u1ed1i \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng c\u1ee7a ti\u1ebfp th\u1ecb l\u00fac b\u1ea5y gi\u1edd. Th\u1eddi nay, \u0111\u1ecba \u0111i\u1ec3m ph\u00e2n ph\u1ed1i n\u00e0y \u0111\u01b0\u1ee3c hi\u1ec3u r\u1ed9ng ra th\u00e0nh s\u1ef1 ti\u1ec7n l\u1ee3i, doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 c\u1ea7n quan t\u00e2m \u0111\u1ebfn vi\u1ec7c s\u1ebd b\u00e1n s\u1ea3n ph\u1ea9m \u1edf \u0111\u00e2u, m\u00e0 c\u00f2n ph\u1ea3i ngh\u0129 xem l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 thu\u1eadn ti\u1ec7n nh\u1ea5t cho kh\u00e1ch h\u00e0ng, l\u00e0m sao \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 mua s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng nh\u1ea5t.<\/span><\/p>\n

Hi\u1ec7n nay, nhi\u1ec1u doanh nghi\u1ec7p \u0111ang h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c cho ph\u00e9p kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn h\u01a1n v\u1ec1 c\u00e1ch mua h\u00e0ng, c\u00e1ch nh\u1eadn h\u00e0ng nh\u01b0: mua tr\u1ef1c tuy\u1ebfn, mua t\u1ea1i c\u1eeda h\u00e0ng, ho\u1eb7c \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn nh\u01b0ng nh\u1eadn h\u00e0ng t\u1ea1i c\u1eeda h\u00e0ng.<\/span><\/p>\n

1.4 T\u1eeb Promotion (x\u00fac ti\u1ebfn) \u0111\u1ebfn Communication ( giao ti\u1ebfp)<\/strong><\/h4>\n

Ch\u1eef C cu\u1ed1i c\u00f9ng \u2013 Communication (giao ti\u1ebfp) \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi ch\u1eef P \u2013 Promotion (khuy\u1ebfn m\u00e3i, qu\u1ea3ng b\u00e1, x\u00fac ti\u1ebfn), \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 c\u00e1c chi\u1ebfn d\u1ecbch truy\u1ec1n th\u00f4ng ph\u1ea3i c\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c, giao ti\u1ebfp hai chi\u1ec1u gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1ee3c l\u1ea1i. T\u00e2m t\u01b0, nguy\u1ec7n v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c doanh nghi\u1ec7p l\u1eafng nghe, sau \u0111\u00f3 doanh nghi\u1ec7p \u201cn\u00f3i\u201d cho kh\u00e1ch h\u00e0ng bi\u1ebft l\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd s\u1ebd \u0111\u00e1p \u1ee9ng nh\u1eefng t\u00e2m t\u01b0, nguy\u1ec7n v\u1ecdng \u0111\u00f3 b\u1eb1ng c\u00e1ch n\u00e0o. M\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb c\u00f3 s\u1ef1 giao ti\u1ebfp, t\u01b0\u01a1ng t\u00e1c gi\u1eefa s\u1ea3n ph\u1ea9m, th\u01b0\u01a1ng hi\u1ec7u v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

\"T\u1eeb
T\u1eeb Promotion (x\u00fac ti\u1ebfn) \u0111\u1ebfn Communication ( giao ti\u1ebfp)<\/figcaption><\/figure>\n

Hi\u1ec7n nay, c\u00e1c ph\u1ea7n m\u1ec1m, c\u00f4ng c\u1ee5 v\u1edbi n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 cao gi\u00fap vi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n bao gi\u1edd h\u1ebft. <\/span>H\u00e3y lu\u00f4n quan t\u00e2m kh\u00e1ch h\u00e0ng, t\u1eadp trung v\u00e0o t\u1eebng l\u1eddi n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p<\/span> th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng<\/span><\/a> c\u1ee7a m\u00ecnh.<\/span><\/p>\n

>> \u0110\u1ecdc th\u00eam:<\/span> Marketing 4P l\u00e0 g\u00ec? 6 b\u01b0\u1edbc x\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh Marketing Mix hi\u1ec7u qu\u1ea3 nh\u1ea5t<\/span><\/a><\/p>\n

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Th\u1ea5u hi\u1ec3u \u0111\u1ec3 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1edd MISA AMIS AIMARKETING<\/a><\/span><\/strong><\/span><\/p>\n

MISA AMIS aiMarketing<\/strong><\/a> cung c\u1ea5p t\u1ea5t c\u1ea3 c\u00e1c modules c\u1ea7n thi\u1ebft tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng gi\u00fap c\u00e1c Marketers nghi\u00ean c\u1ee9u h\u00e0nh vi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, t\u1eeb \u0111\u00f3 tri\u1ec3n khai c\u00e1c chi\u1ebfn d\u1ecbch Marketing th\u00e0nh c\u00f4ng theo c\u00e1c t\u1ec7p kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t, thu h\u00fat \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 gia t\u0103ng chuy\u1ec3n \u0111\u1ed5i.<\/p>\n