{"id":39917,"date":"2022-02-27T21:32:14","date_gmt":"2022-02-27T14:32:14","guid":{"rendered":"http:\/\/amis.misa.vn\/?p=39917"},"modified":"2024-07-16T08:45:23","modified_gmt":"2024-07-16T01:45:23","slug":"cach-xay-dung-moi-quan-he-voi-khach-hang","status":"publish","type":"post","link":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/","title":{"rendered":"7 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>N\u1ec1n kinh t\u1ebf ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, nhu c\u1ea7u mua s\u1eafm gia t\u0103ng li\u00ean t\u1ee5c, th\u1ecb tr\u01b0\u1eddng ng\u00e0y c\u00e0ng xu\u1ea5t hi\u1ec7n nhi\u1ec1u s\u1ea3n ph\u1ea9m \u0111a d\u1ea1ng, m\u1edf ra v\u00f4 v\u00e0n l\u1ef1a ch\u1ecdn d\u00e0nh cho kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Vi\u1ec7c l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng lu\u00f4n lu\u00f4n l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi khi\u1ebfn c\u00e1c doanh nghi\u1ec7p \u201c\u0111au \u0111\u00e1u\u201d \u0111\u1ec3 c\u00f3 th\u1ec3 t\u0103ng s\u1ee9c c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng, song c\u0169ng m\u1edf r\u1ed9ng \u0111\u01b0\u1ee3c th\u01b0\u01a1ng hi\u1ec7u t\u1edbi tay nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi. Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, MISA AMIS s\u1ebd g\u1eedi \u0111\u1ebfn b\u00e0i c\u00e1c c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/quan-he-khach-hang.jpg\" alt=\"\" width=\"740\" height=\"571\" \/><\/p>\n<h2><b>I. Quan h\u1ec7 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Quan h\u1ec7 kh\u00e1ch h\u00e0ng l\u00e0 qu\u00e1 tr\u00ecnh c\u00e1c doanh nghi\u1ec7p g\u1eafn k\u1ebft v\u00e0 th\u00fac \u0111\u1ea9y m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, giao ti\u1ebfp v\u00e0 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a h\u1ecd, x\u00e2y d\u1ef1ng c\u00e1c ch\u00ednh s\u00e1ch nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u \u0111\u00f3.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u c\u00e1c doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n li\u00ean t\u1ee5c trong m\u1ecdi giai \u0111o\u1ea1n h\u00e0nh tr\u00ecnh <\/span><span style=\"font-weight: 400;\">tr\u1ea3i nghi\u1ec7m<\/span><span style=\"font-weight: 400;\">, t\u1eeb \u0111\u00f3 m\u1ed1i quan h\u1ec7 s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u00ecnh d\u1ea7n theo th\u1eddi gian. Khi \u0111\u00f3, trong t\u00e2m tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd lu\u00f4n c\u00f3 xu\u1ea5t hi\u1ec7n h\u00ecnh \u1ea3nh c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u doanh nghi\u1ec7p, ngay khi s\u1ea3n ph\u1ea9m ho\u1eb7c c\u00e1c ti\u1ec7n \u00edch li\u00ean quan t\u1edbi doanh nghi\u1ec7p \u0111\u00f3 \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp \u0111\u1ebfn.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Th\u01b0\u1eddng c\u00e1c doanh nghi\u1ec7p s\u1ebd ch\u1ecdn c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng b\u1eb1ng vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0a th\u00f4ng tin t\u1edbi kh\u00e1ch h\u00e0ng, v\u00ed d\u1ee5 nh\u01b0 th\u00f4ng b\u00e1o v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi ho\u1eb7c l\u00e0 th\u01b0 xin l\u1ed7i t\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng \u0111\u1ec3 gi\u1ea3m thi\u1ec3u c\u00e1c ph\u1ea3n \u1ee9ng ti\u00eau c\u1ef1c.\u00a0<\/span><\/p>\n<h2><b>II. L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng b\u1ec1n v\u1eefng<\/b><\/h2>\n<blockquote>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Theo c\u00e1c kh\u1ea3o s\u00e1t cho th\u1ea5y: g\u1ea7n 56% kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi \u0111\u00e3 ch\u1ecdn r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u c\u0169 c\u1ee7a h\u1ecd v\u00ec tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd kh\u00f4ng t\u1ed1t. Con s\u1ed1 n\u00e0y t\u0103ng l\u00ean t\u1edbi 68% khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m t\u1eeb ph\u00eda doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Do \u0111\u00f3, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u00e0 t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ef1c k\u1ef3 thi\u1ebft y\u1ebfu \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o, v\u00e0 n\u00f3 c\u00f3 th\u1ec3 \u0111em l\u1ea1i r\u1ea5t nhi\u1ec1u l\u1ee3i th\u1ebf cho doanh nghi\u1ec7p nh\u01b0:\u00a0<\/span><\/p>\n<h3><b>1. T\u0103ng doanh thu c\u1ee7a doanh nghi\u1ec7p<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 ngu\u1ed3n doanh thu c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. Vi\u1ec7c \u0111\u01b0a ra nh\u1eefng c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n ch\u00fang m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 ch\u00ednh l\u00e0 t\u0103ng c\u01a1 h\u1ed9i cho doanh nghi\u1ec7p ch\u1ed1t \u0111\u01a1n th\u00e0nh c\u00f4ng v\u1edbi c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n.\u00a0<\/span><\/p>\n<h3><b>2. Gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2020\/12\/long-trung-thanh-cua-khach-hang.jpg\" alt=\"\" width=\"740\" height=\"447\" \/><span style=\"font-weight: 400;\">Vi\u1ec7c x\u00e2y d\u1ef1ng quan h\u1ec7 kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p nhanh ch\u00f3ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a h\u1ecd. T\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng c\u00e1c ph\u01b0\u01a1ng \u00e1n ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, ch\u00ednh s\u00e1ch b\u00e1n v\u00e0 sau b\u00e1n, ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i\u2026 nh\u1eb1m \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c nhu c\u1ea7u \u0111\u00f3 tr\u01b0\u1edbc c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/span><\/p>\n<h3><b>3. Gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p s\u1ebd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c suy ngh\u0129 v\u00e0 \u0111\u00e1nh gi\u00e1 kh\u00e1ch h\u00e0ng trong c\u1ed9ng \u0111\u1ed3ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">V\u1edbi nh\u1eefng th\u00f4ng tin \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng nh\u01b0 c\u00e1c d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i, khuy\u1ebfn m\u00e3i, c\u00e1c t\u1ed5ng \u0111\u00e0i h\u1ed7 tr\u1ee3,&#8230; m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi v\u00e0 \u0111\u00fang nhu c\u1ea7u, nh\u1eb1m gia t\u0103ng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">&gt;&gt; \u0110\u1ecdc th\u00eam: <\/span><a href=\"https:\/\/amis.misa.vn\/36828\/nhung-yeu-to-anh-huong-toi-su-hai-long-cua-khach-hang\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/a><\/p>\n<h3><b>4. Ph\u00e1t tri\u1ec3n c\u1ed9ng \u0111\u1ed3ng \u1ee7ng h\u1ed9 th\u01b0\u01a1ng hi\u1ec7u<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng th\u00e0nh c\u00f4ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c h\u00ecnh \u1ea3nh c\u1ee7a doanh nghi\u1ec7p tr\u00ean th\u1ecb tr\u01b0\u1eddng tr\u1edf n\u00ean t\u00edch c\u1ef1c h\u01a1n trong c\u1ed9ng \u0111\u1ed3ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00e1c kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a doanh nghi\u1ec7p sau khi nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng \u01b0u \u0111\u00e3i x\u1ee9ng \u0111\u00e1ng, h\u1ecd s\u1ebd d\u1ec5 d\u00e0ng tr\u1edf th\u00e0nh nh\u1eefng \u201cnh\u00e0 \u1ee7ng h\u1ed9\u201d. C\u00f9ng v\u1edbi s\u1ee9c m\u1ea1nh c\u1ee7a m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 t\u1ed1c \u0111\u1ed9 lan truy\u1ec1n tr\u00ean Internet, l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng t\u1ef1 nhi\u00ean c\u1ee7a doanh nghi\u1ec7p s\u1ebd d\u1ea7n ph\u00e1t tri\u1ec3n m\u1ed9t c\u00e1ch \u0111\u00e1ng kinh ng\u1ea1c.\u00a0<\/span><\/p>\n<h3><b>5. T\u0103ng l\u1ee3i th\u1ebf c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1c doanh nghi\u1ec7p \u0111ang c\u00f9ng h\u01b0\u1edbng t\u1edbi chung m\u1ed9t t\u1eadp kh\u00e1ch h\u00e0ng, v\u00e0 kh\u00e1ch h\u00e0ng d\u0129 nhi\u00ean l\u00e0 s\u1ebd lu\u00f4n ch\u1ecdn th\u01b0\u01a1ng hi\u1ec7u \u0111em l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng nh\u1ea5t cho h\u1ecd.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do \u0111\u00f3, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh c\u1ee7a doanh nghi\u1ec7p trong th\u1ecb tr\u01b0\u1eddng ti\u00eau d\u00f9ng, t\u1eeb \u0111\u00f3 gia t\u0103ng t\u1ef7 l\u1ec7 s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn, gi\u00fap cho quy m\u00f4 c\u1ee7a doanh nghi\u1ec7p d\u1ec5 d\u00e0ng \u0111\u01b0\u1ee3c m\u1edf r\u1ed9ng h\u01a1n so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 kh\u00e1c.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_banner\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/banner-AMIS-CRM-2-scaled.jpg\" alt=\"\" width=\"740\" height=\"247\" \/><\/a><\/p>\n<h2><b>III. 7 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<h3><b>1. X\u00e1c \u0111\u1ecbnh \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00e1c doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c <\/span><a href=\"https:\/\/amis.misa.vn\/22948\/khach-hang-muc-tieu\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">kh\u00e1ch h\u00e0ng muc ti\u00eau <\/span><\/a><span style=\"font-weight: 400;\">mu\u1ed1n h\u01b0\u1edbng t\u1edbi l\u00e0 ai, c\u00f3 nhu c\u1ea7u g\u00ec v\u00e0 mong mu\u1ed1n \u0111i\u1ec1u g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng quan h\u1ec7 v\u1edbi h\u1ecd.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00e1c d\u1eef li\u1ec7u tr\u00ean \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thu th\u1eadp th\u00f4ng qua h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i &#8211;\u00a0 tr\u1ee3 gi\u00fap kh\u00e1ch h\u00e0ng, c\u00e1c phi\u1ebfu kh\u1ea3o s\u00e1t nhanh ho\u1eb7c trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5, \u1ee9ng d\u1ee5ng h\u1ed7 tr\u1ee3 li\u00ean l\u1ea1c nh\u01b0 g\u1eafn c\u1eeda s\u1ed5 tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp tr\u00ean trang Web doanh nghi\u1ec7p, g\u1eafn \u0111\u01b0\u1eddng d\u1eabn t\u1edbi trang li\u00ean l\u1ea1c nh\u01b0 Zalo, Messenger c\u0169ng s\u1ebd h\u1ed7 tr\u1ee3 c\u00e1c doanh nghi\u1ec7p thu th\u1eadp th\u00f4ng tin m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, do kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng mong mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 ti\u1ec7n l\u1ee3i.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Qua \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e1c h\u1ecda \u0111\u01b0\u1ee3c <\/span><a href=\"https:\/\/amis.misa.vn\/17223\/ve-chan-dung-khach-hang\/\"><span style=\"font-weight: 400;\">ch\u00e2n dung kh\u00e1ch h\u00e0ng<\/span><\/a><span style=\"font-weight: 400;\">, \u0111\u1ecbnh h\u00ecnh \u0111\u01b0\u1ee3c t\u00ednh c\u00e1ch ng\u01b0\u1eddi mua v\u00e0 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c thay \u0111\u1ed5i, chi\u1ebfn d\u1ecbch ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng h\u01b0\u1edbng \u0111\u1ebfn.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u0110\u1ed3ng th\u1eddi, c\u00e1c h\u00e0nh \u0111\u1ed9ng tr\u00ean c\u0169ng th\u1ec3 hi\u1ec7n r\u1eb1ng doanh nghi\u1ec7p \u0111ang quan t\u00e2m t\u1edbi c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng, t\u1ea1o ra c\u00e1i nh\u00ecn chuy\u00ean nghi\u1ec7p t\u1edbi doanh nghi\u1ec7p trong con m\u1eaft c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_banner\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/banner-AMIS-CRM-3-scaled.jpg\" alt=\"\" width=\"740\" height=\"247\" \/><\/a><\/p>\n<h3><b>2. T\u00edch c\u1ef1c li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Vi\u1ec7c li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 s\u1ebd gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng m\u1edf l\u00f2ng kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u00e1c cu\u1ed9c trao \u0111\u1ed5i s\u1ebd ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n v\u00e0 gia t\u0103ng kh\u1ea3 n\u0103ng mua h\u00e0ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 \u0111i\u1ec1u n\u00ean l\u00e0m trong khi trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng:\u00a0<\/span><\/p>\n<ul>\n<li><b>Ki\u1ec3m tra l\u1ecbch s\u1eed mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3:<\/b><span style=\"font-weight: 400;\"> qua \u0111\u00f3 c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c ph\u1ea7n n\u00e0o v\u1ec1 nhu c\u1ea7u, s\u1edf th\u00edch c\u1ee7a h\u1ecd.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>G\u1eedi c\u00e1c \u0111\u1ec1 ngh\u1ecb \u01b0u \u0111\u00e3i m\u00e0 h\u1ecd quan t\u00e2m:<\/b><span style=\"font-weight: 400;\"> sau khi n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u, s\u1edf th\u00edch c\u1ee7a kh\u00e1ch, \u0111\u01b0a ra c\u00e1c \u01b0u \u0111\u00e3i ho\u1eb7c c\u00e1c g\u00f3i li\u00ean quan s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c h\u1ea5p d\u1eabn kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\"><b>Th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m:<\/b><span style=\"font-weight: 400;\"> c\u00e1c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng chia s\u1ebb v\u1ec1 cu\u1ed9c s\u1ed1ng, c\u00f4ng vi\u1ec7c c\u00e1 nh\u00e2n c\u1ee7a ch\u00ednh h\u1ecd trong qu\u00e1 tr\u00ecnh mua h\u00e0ng (tr\u1ea3i nghi\u1ec7m v\u1ec1 qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd,&#8230;). Vi\u1ec7c doanh nghi\u1ec7p th\u1ec3 hi\u1ec7n h\u1ecd \u0111ang quan t\u00e2m v\u00e0 l\u1eafng nghe v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd t\u0103ng c\u01a1 h\u1ed9i quay l\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ph\u1ea7n m\u1ec1m <strong><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_internallink\" target=\"_blank\" rel=\"noopener\">MISA AMIS CRM<\/a> <\/strong>gi\u00fap <\/span><span style=\"font-weight: 400;\">ghi ch\u00e9p, l\u01b0u tr\u1eef l\u1ea1i to\u00e0n b\u1ed9 l\u1ecbch s\u1eed trao \u0111\u1ed5i, t\u01b0\u01a1ng t\u00e1c, giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng gi\u00fap nh\u00e2n vi\u00ean n\u1eafm b\u1eaft m\u1ecdi th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng, gi\u00fap \u0111\u1ed9i ng\u0169 c\u00f3 c\u00e1i nh\u00ecn xuy\u00ean su\u1ed1t v\u1ec1 kh\u00e1ch h\u00e0ng, th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng 360 \u0111\u1ed9 \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng trong c\u00e1c giao d\u1ecbch. T\u1ee9c th\u1eddi n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c l\u1ecbch s\u1eed trao \u0111\u1ed5i, giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb khi mua h\u00e0ng \u0111\u1ebfn hi\u1ec7n t\u1ea1i, gi\u00fap nh\u00e2n vi\u00ean kinh doanh hi\u1ec3u kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n v\u00e0 b\u00e1n ch\u00e9o c\u00e1c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean m\u1edbi c\u00f3 th\u1ec3 nh\u1eadn b\u00e0n giao d\u1eef li\u1ec7u v\u00e0 n\u1eafm b\u1eaft to\u00e0n b\u1ed9 l\u1ecbch s\u1eed giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 ti\u1ebfp t\u1ee5c ch\u0103m s\u00f3c.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/amis-crm.webp\" alt=\"\" width=\"740\" height=\"416\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>\u0110\u0102NG K\u00dd NH\u1eacN T\u00c0I KHO\u1ea2N TR\u1ea2I NGHI\u1ec6M MI\u1ec4N PH\u00cd CRM:<\/strong><\/span><\/p>\n<h3><a href=\"https:\/\/amis.misa.vn\/register\/?appcode=CRM&amp;s_pd=amis-web&amp;utm_source=BlogCRM&amp;utm_medium=quan_he_KH&amp;utm_campaign=TrangNP_button\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/01\/CTA-dung-thu-mien-phi.png\" alt=\"\" width=\"331\" height=\"101\" \/><\/a><\/h3>\n<h3><b>3. L\u1eafng nghe c\u00e1c ph\u1ea3n h\u1ed3i<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n v\u00f4 c\u00f9ng quan tr\u1ecdng trong th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, v\u00ec h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c nghe tr\u1ef1c ti\u1ebfp t\u1eeb kh\u00e1ch h\u00e0ng nh\u1eefng \u01b0u \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i c\u1ea3i thi\u1ec7n ngay l\u1eadp t\u1ee9c.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng lu\u00f4n mong mu\u1ed1n c\u00f3 nh\u1eefng c\u00e1ch \u0111\u1ec3 ph\u1ea3n h\u1ed3i l\u1ea1i ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 tr\u00ean trang Web, m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c hotline v\u00e0 lu\u00f4n hi v\u1ecdng nh\u1eefng \u0111\u1ec1 xu\u1ea5t c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c doanh nghi\u1ec7p l\u1eafng nghe v\u00e0 th\u1ef1c hi\u1ec7n.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00e1c doanh nghi\u1ec7p n\u00ean ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc, t\u1ed1t nh\u1ea5t l\u00e0 ngay khi m\u00f3n h\u00e0ng \u0111\u1ebfn \u0111\u01b0\u1ee3c v\u1edbi kh\u00e1ch h\u00e0ng. Ngo\u00e0i vi\u1ec7c khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m, doanh nghi\u1ec7p c\u00f2n c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c tr\u00ean m\u1ee5c \u0111\u00e1nh gi\u00e1, m\u1ea1ng x\u00e3 h\u1ed9i n\u1ebfu h\u1ecd v\u1eeba \u00fd, ho\u1eb7c ti\u1ebfp nh\u1eadn c\u00e1c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Sau khi ghi l\u1ea1i c\u00e1c ph\u1ea3n h\u1ed3i, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c nh\u1eefng bu\u1ed5i th\u1ea3o lu\u1eadn \u0111\u1ec3 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m. \u0110i\u1ec1u \u0111\u00f3 gi\u00fap doanh nghi\u1ec7p ng\u0103n ch\u1eb7n c\u00e1c v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 x\u1ea3y ra trong t\u01b0\u01a1ng lai.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">&gt;&gt; \u0110\u1ecdc th\u00eam: <\/span><a href=\"https:\/\/amis.misa.vn\/37718\/he-thong-cham-soc-khach-hang\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">[H\u01b0\u1edbng d\u1eabn] 5 b\u01b0\u1edbc x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t<\/span><\/a><\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_banner\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/banner-AMIS-CRM-2-scaled.jpg\" alt=\"\" width=\"740\" height=\"247\" \/><\/a><\/p>\n<h3><b>4. X\u00e2y d\u1ef1ng ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">S\u1ef1 c\u1ed1 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi v\u1edbi b\u1ea5t k\u1ef3 m\u1ed9t doanh nghi\u1ec7p n\u00e0o v\u00e0 ch\u1eafc ch\u1eafn r\u1eb1ng s\u1ebd mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, n\u1ebfu s\u1ef1 c\u1ed1 x\u1ea3y ra, c\u00e1c doanh nghi\u1ec7p ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ec3 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng theo nh\u1eefng b\u01b0\u1edbc sau:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\"><b>Th\u00f4ng b\u00e1o tr\u01b0\u1edbc cho kh\u00e1ch h\u00e0ng: <\/b><span style=\"font-weight: 400;\">Lu\u00f4n th\u00f4ng tin s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3 cho kh\u00e1ch h\u00e0ng khi s\u1ef1 c\u1ed1 x\u1ea3y ra. Cho d\u00f9 v\u1ea5n \u0111\u1ec1 l\u1edbn hay nh\u1ecf, c\u00f3 th\u00e0nh v\u1ea5n \u0111\u1ec1 v\u1edbi kh\u00e1ch h\u00e0ng hay kh\u00f4ng th\u00ec s\u1ef1 minh b\u1ea1ch tuy\u1ec7t \u0111\u1ed1i s\u1ebd t\u1ea1o m\u1ed9t h\u00ecnh \u1ea3nh \u1ea5n t\u01b0\u1ee3ng trong kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Lu\u00f4n lu\u00f4n nh\u1eadn l\u1ed7i: <\/b><span style=\"font-weight: 400;\">Kh\u00f4ng n\u00ean \u0111\u1ed5 tr\u00e1ch nhi\u1ec7m sang cho b\u1ea5t c\u1ee9 b\u00ean li\u00ean quan n\u00e0o khi s\u1ef1 c\u1ed1 x\u1ea3y ra. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng th\u00eam b\u1ed1i r\u1ed1i v\u00e0 t\u1ea1o n\u00ean h\u00ecnh \u1ea3nh k\u00e9m uy t\u00edn c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>5. Lu\u00f4n t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Lu\u00f4n ghi nh\u1edb r\u1eb1ng: ch\u00ednh kh\u00e1ch h\u00e0ng l\u00e0 ngu\u1ed3n l\u1ee3i nhu\u1eadn ch\u00ednh c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. Do \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p n\u00ean th\u01b0\u1eddng xuy\u00ean c\u00f3 c\u00e1c \u0111\u1ed9ng th\u00e1i th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 c\u1ea3m k\u00edch t\u1edbi kh\u00e1ch h\u00e0ng, d\u00f9 l\u1edbn hay nh\u1ecf nh\u01b0ng n\u00f3 c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o n\u00ean m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t gi\u1eefa hai b\u00ean.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 doanh nghi\u1ec7p th\u1ec3 hi\u1ec7n \u0111i\u1ec1u n\u00e0y v\u1edbi kh\u00e1ch h\u00e0ng, \u0111i\u1ec3n h\u00ecnh nh\u01b0:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u01b0a ra c\u00e1c \u01b0u \u0111\u00e3i cho kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ea1o k\u00eanh th\u00e0nh vi\u00ean v\u1edbi c\u00e1c ti\u1ec7n \u00edch l\u00e2u d\u00e0i khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">G\u1eedi c\u00e1c tin nh\u1eafn c\u1ea3m \u01a1n v\u00e0 thi\u1ec7p sinh nh\u1eadt, thi\u1ec7p m\u1eebng ng\u00e0y l\u1ec5 cho kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trao t\u1eb7ng nh\u1eefng m\u00f3n qu\u00e0 nh\u1ecf.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2021\/12\/qua-tang.jpg\" alt=\"\" width=\"740\" height=\"442\" \/><span style=\"font-weight: 400;\">Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, h\u1ecd s\u1ebd tr\u1edf n\u00ean g\u1eafn b\u00f3 h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. \u0110\u00e2y l\u00e0 m\u1ed9t kho\u1ea3n \u0111\u1ea7u t\u01b0 nh\u1ecf nh\u01b0ng l\u1ea1i mang \u00fd ngh\u0129a l\u1edbn gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng t\u1eadp kh\u00e1ch h\u00e0ng trung th\u00e0nh.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">&gt;&gt; \u0110\u1ecdc th\u00eam: <\/span><a href=\"https:\/\/amis.misa.vn\/11548\/kich-ban-cham-soc-khach-hang-sau-ban\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">K\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n &#8211; nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd<\/span><\/a><\/p>\n<h3><b>6. T\u0103ng c\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00f3ng vai tr\u00f2 to l\u1edbn trong vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng. N\u00f3 l\u00e0 c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng b\u1ec1n v\u1eefng v\u00e0 t\u1ea1o d\u1ef1ng h\u00ecnh \u1ea3nh v\u1eefng v\u00e0ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00e1c c\u00e1ch \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lu\u00f4n l\u1eafng nghe v\u00e0 ph\u1ea3n h\u1ed3i l\u1ea1i c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng, d\u00f9 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c. Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p ng\u00f3 l\u01a1 c\u00e1c \u0111\u00e1nh gi\u00e1 \u0111\u00f3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 v\u00e0o \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o doanh nghi\u1ec7p lu\u00f4n s\u1eb5n s\u00e0ng, k\u1ec3 c\u1ea3 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nhanh ch\u00f3ng gi\u1ea3i \u0111\u00e1p c\u00e1c kh\u00fac m\u1eafc, v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">&gt;&gt; \u0110\u1ecdc th\u00eam: <\/span><a href=\"https:\/\/amis.misa.vn\/37559\/cach-xu-ly-cac-tinh-huong-cham-soc-khach-hang\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">8 T\u00ecnh hu\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p v\u00e0 c\u00e1ch x\u1eed l\u00fd<\/span><\/a><\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_banner\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/banner-AMIS-CRM-2-scaled.jpg\" alt=\"\" width=\"740\" height=\"247\" \/><\/a><\/p>\n<h3><strong>7. S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng CRM \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng t\u1ed1t \u0111\u1eb9p \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean vi\u1ec7c doanh nghi\u1ec7p mang t\u1edbi cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c trong su\u1ed1t qu\u00e1 tr\u00ecnh mua h\u00e0ng v\u00e0 sau b\u00e1n h\u00e0ng. <\/span><a href=\"https:\/\/amis.misa.vn\/9691\/phan-mem-quan-ly-khach-hang-da-kenh-tot-nhat\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/a><span style=\"font-weight: 400;\"> l\u00e0 b\u1ed9 c\u00f4ng c\u1ee5 to\u00e0n di\u1ec7n gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o gi\u1ea3i ph\u00e1p <\/span><span style=\"font-weight: 400;\">CRM <\/span><span style=\"font-weight: 400;\">s\u1ebd gi\u00fap doanh nghi\u1ec7p th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng 360 \u0111\u1ed9 nh\u1edd t\u00ednh n\u0103ng qu\u1ea3n l\u00fd data kh\u00e1ch h\u00e0ng t\u1eadp trung. Th\u00f4ng qua d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 h\u00e0nh vi, t\u00e2m t\u01b0, insight c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1eeb \u0111\u00f3 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c Marketing &#8211; B\u00e1n h\u00e0ng &#8211; Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">L\u1ea5y v\u00ed d\u1ee5 <\/span><a href=\"https:\/\/amis.misa.vn\/marketing-ban-hang\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_internallink\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">B\u1ed9 c\u00f4ng c\u1ee5 MISA AMIS CRM<\/span><\/a><span style=\"font-weight: 400;\"> bao g\u1ed3m c\u00e1c gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n h\u1ed7 tr\u1ee3 ho\u1ea1t \u0111\u1ed9ng <strong>Marketing &#8211; B\u00e1n h\u00e0ng &#8211; Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> cho doanh nghi\u1ec7p:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">T\u1ea5t c\u1ea3 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef t\u1eadp trung tr\u00ean ph\u1ea7n m\u1ec1m t\u1eeb th\u00f4ng tin li\u00ean h\u1ec7, l\u1ecbch s\u1eed trao \u0111\u1ed5i, l\u1ecbch s\u1eed giao d\u1ecbch. D\u1eef li\u1ec7u t\u1eadp trung s\u1ebd gi\u00fap cho nh\u00e2n vi\u00ean kinh doanh th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p t\u1eeb \u0111\u00f3 t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t sale th\u00e0nh c\u00f4ng. Nh\u00e2n vi\u00ean m\u1edbi nh\u1eadn b\u00e0n giao d\u1ec5 d\u00e0ng \u0111\u1ecdc l\u1ea1i l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n\/ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ecb gi\u00e1n \u0111o\u1ea1n. \u0110\u1ed9i ng\u0169 ch\u0103m s\u00f3c th\u1ea5u hi\u1ec3u c\u00e1c v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 m\u00e0 kh\u00e1ch h\u00e0ng kh\u00e1c g\u1eb7p ph\u1ea3i \u0111\u1ec3 gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng c\u00e1c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o h\u1ecd h\u00e0i l\u00f2ng khi mua h\u00e0ng.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/amis-crm.webp\" alt=\"\" width=\"740\" height=\"416\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>\u0110\u0102NG K\u00dd NH\u1eacN T\u00c0I KHO\u1ea2N TR\u1ea2I NGHI\u1ec6M C\u00d4NG C\u1ee4 AMIS CRM:<\/strong><\/span><\/p>\n<h3><a href=\"https:\/\/amis.misa.vn\/register\/?appcode=CRM&amp;s_pd=amis-web&amp;utm_source=BlogCRM&amp;utm_medium=quan_he_KH&amp;utm_campaign=TrangNP_button\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/01\/CTA-dung-thu-mien-phi.png\" alt=\"\" width=\"331\" height=\"101\" \/><\/a><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ngo\u00e0i ra, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng <\/span><a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_internallink\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">MISA AMIS CRM<\/span><\/a><span style=\"font-weight: 400;\"> c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd, x\u00e1c \u0111\u1ecbnh, nu\u00f4i d\u01b0\u1ee1ng v\u00e0 theo d\u00f5i nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Khi d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd t\u1ed1t h\u01a1n, kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng h\u01a1n, quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u01a1n, c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh \u0111\u01b0\u1ee3c \u0111\u01b0a ra k\u1ecbp th\u1eddi h\u01a1n v\u00e0 \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n th\u00ec ch\u1eafc ch\u1eafn doanh s\u1ed1 b\u00e1n h\u00e0ng c\u1ee7a c\u00f4ng ty s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>\u0110\u0102NG K\u00dd T\u01af V\u1ea4N V\u00c0 DEMO T\u00cdNH N\u0102NG MISA AMIS CRM:<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><!-- AMIS aiMarketing Form Embed Code --><\/p>\n<div class=\"aimarketing-form-embed-code\"><script env=production id=\"ladizone-form-renderer\" src=\"https:\/\/amismisa.misacdn.net\/apps\/aimarketing\/form-editor\/static\/js\/form-renderer.js\"><\/script><br \/>\n<script render-for=\"68c1ec80-919d-461e-920c-42060f973b39\">\n                    globalThis.lzfr.renderExternalForm({formId: \"68c1ec80-919d-461e-920c-42060f973b39\", tenantId: \"56c33c47-78ec-4b3a-92ba-9fdb7830a6d4\", domainUnomi: \"https:\/\/ladizone.com\" });\n                <\/script><\/div>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">B\u00ean c\u1ea1nh \u0111\u00f3, gi\u1ea3i ph\u00e1p<\/span><strong><a href=\"https:\/\/amis.misa.vn\/amis-aimarketing\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_internallink\" target=\"_blank\" rel=\"noopener\"> AMIS aiMarketing<\/a><\/strong><span style=\"font-weight: 400;\"> cung c\u1ea5p H\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng (Customer Profile) gi\u00fap Marketers theo d\u00f5i h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, t\u1ea5t c\u1ea3 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi c\u00e1c \u0111i\u1ec3m ch\u1ea1m c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 t\u1eeb \u0111\u00f3 ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00e1c chi\u1ebfn d\u1ecbch Marketing.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/Customer-Profile.png\" alt=\"\" width=\"740\" height=\"413\" \/><span style=\"color: #ff0000;\"><strong>\u0110\u0102NG K\u00dd NH\u1eacN T\u00c0I KHO\u1ea2N TR\u1ea2I NGHI\u1ec6M C\u00d4NG C\u1ee4 aiMAREKETING\u00a0<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/register\/?appcode=aimkt&amp;s_pd=amis-web&amp;utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_button\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/01\/CTA-dung-thu-mien-phi.png\" alt=\"\" width=\"331\" height=\"101\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/amis.misa.vn\/amis-aimarketing\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_internallink\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">MISA AMIS aiMarketing<\/span><\/a><span style=\"font-weight: 400;\"> c\u0169ng cung c\u1ea5p b\u1ed9 c\u00f4ng c\u1ee5 l\u00e0m Marketing bao g\u1ed3m Landing Page, Email Marketing, Form, CTA \u0111\u1ec3 gi\u00fap Marketers tri\u1ec3n khai chi\u1ebfn d\u1ecbch Marketing nhanh h\u01a1n, hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 t\u1ed1i \u01b0u <a href=\"https:\/\/amis.misa.vn\/5963\/trai-nghiem-khach-hang-dinh-nghia-cach-ap-dung-vao-doanh-nghiep\/\">h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> tr\u00ean t\u1ea5t c\u1ea3 \u0111i\u1ec3m ch\u1ea1m.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/amis.misa.vn\/amis-aimarketing\/?utm_source=BlogCRM&amp;utm_medium=Quan_he_KH&amp;utm_campaign=TrangNP_banner\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2022\/02\/Banner-aiMKT-01.gif\" alt=\"\" width=\"740\" height=\"466\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff0000;\"><strong>\u0110\u0102NG K\u00dd T\u01af V\u1ea4N V\u00c0 NH\u1eacN DEMO B\u1ed8 GI\u1ea2I PH\u00c1P MARKETING AMIS AIMARKETING<\/strong><\/span><\/p>\n<h2><!-- AMIS aiMarketing Form Embed Code --><\/h2>\n<div class=\"aimarketing-form-embed-code\"><script env=production id=\"ladizone-form-renderer\" src=\"https:\/\/amismisa.misacdn.net\/apps\/aimarketing\/form-editor\/static\/js\/form-renderer.js\"><\/script><br \/>\n<script render-for=\"86c0b761-fa12-44f6-b6f4-cf6538b7c0ea\">\n                    globalThis.lzfr.renderExternalForm({formId: \"86c0b761-fa12-44f6-b6f4-cf6538b7c0ea\", tenantId: \"56c33c47-78ec-4b3a-92ba-9fdb7830a6d4\", domainUnomi: \"https:\/\/ladizone.com\" });\n                <\/script><\/div>\n<h2><b>IV. C\u00e1ch \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan h\u1ec7 ti\u00eau c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">S\u1ef1 c\u1ed1 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, v\u00e0 ch\u1eafc ch\u1eafn r\u1eb1ng h\u1ecd s\u1ebd c\u00f3 \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c v\u1ec1 \u0111i\u1ec1u \u0111\u00f3, cho d\u00f9 c\u00f3 ph\u1ea3i l\u1ed7i c\u1ee7a ph\u00eda doanh nghi\u1ec7p hay kh\u00f4ng.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u0110i\u1ec1u quan tr\u1ecdng trong t\u00ecnh hu\u1ed1ng n\u00e0y kh\u00f4ng ph\u1ea3i l\u00e0 ngay l\u1eadp t\u1ee9c t\u00ecm ki\u1ebfm nguy\u00ean nh\u00e2n s\u1ef1 c\u1ed1 b\u1eaft ngu\u1ed3n t\u1eeb \u0111\u00e2u, m\u00e0 \u0111i\u1ec1u tr\u01b0\u1edbc ti\u00ean l\u00e0 ch\u00ednh doanh nghi\u1ec7p \u0111\u00e3 c\u00f3 ph\u01b0\u01a1ng \u00e1n n\u00e0o \u0111\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 \u0111\u00f3, qua \u0111\u00f3 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hay ch\u01b0a.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 h\u00e3y l\u1eafng nghe kh\u00e1ch h\u00e0ng:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u1eafng nghe s\u1ebd gi\u00fap t\u00ecnh hu\u1ed1ng h\u1ea1n ch\u1ebf leo thang, trong khi doanh nghi\u1ec7p c\u00f3 th\u00eam th\u1eddi gian t\u00ednh to\u00e1n gi\u1ea3i ph\u00e1p.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u1eafng nghe s\u1ebd gi\u00fap doanh nghi\u1ec7p hi\u1ec3u \u0111\u01b0\u1ee3c mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o ra c\u01a1 h\u1ed9i \u0111\u1ec3 chuy\u1ec3n ti\u00eau c\u1ef1c th\u00e0nh t\u00edch c\u1ef1c.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u00f9 kh\u00f4ng th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, vi\u1ec7c l\u1eafng nghe v\u00e0 th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p trong s\u1ef1 c\u1ed1 s\u1ebd t\u1ea1o ra \u0111\u01b0\u1ee3c s\u1ef1 th\u00f4ng c\u1ea3m, gi\u00fap h\u1ea1n ch\u1ebf \u0111\u01b0\u1ee3c ph\u1ea7n n\u00e0o c\u00e1c \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3.\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2020\/07\/3-cach-giu-chan-khach-hang2.png\" alt=\"\" width=\"740\" height=\"463\" \/><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng l\u00e0 kh\u00e1ch h\u00e0ng trung th\u00e0nh. Tuy nhi\u00ean, nh\u1eefng kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean ph\u00e0n n\u00e0n l\u1ea1i ch\u00ednh l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 quan t\u00e2m v\u00e0 c\u00f3 ti\u1ec1m n\u0103ng tr\u1edf th\u00e0nh m\u1ed9t kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, khi h\u1ecd nh\u1eadn ra nh\u1eefng \u0111\u1ec1 xu\u1ea5t c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c doanh nghi\u1ec7p t\u00f4n tr\u1ecdng, l\u1eafng nghe v\u00e0 th\u1ef1c hi\u1ec7n.<\/span><\/p>\n<h2><b>V. T\u1ed5ng k\u1ebft<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i s\u1ebd kh\u00f4ng th\u1ec3 n\u00e0o ph\u00e1t tri\u1ec3n \u0111\u01b0\u1ee3c cho d\u00f9 s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd ch\u1ea5t l\u01b0\u1ee3ng r\u1ea5t t\u1ed1t hay ti\u1ebfp th\u1ecb r\u1ef1c r\u1ee1 nh\u01b0 th\u1ebf n\u00e0o, n\u1ebfu nh\u01b0 h\u1ecd kh\u00f4ng x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng. H\u00e3y cho kh\u00e1ch h\u00e0ng l\u00fd do \u0111\u1ec3 quan t\u00e2m v\u00e0 trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a l\u1edbn nh\u1ea5t \u0111\u1ec3 v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh l\u1edbn m\u1ea1nh tr\u00ean th\u1ecb tr\u01b0\u1eddng. MISA AMIS ch\u00fac c\u00e1c b\u1ea1n th\u00e0nh c\u00f4ng!<\/span><\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_39917\" class=\"pvc_stats total_only  \" data-element-id=\"39917\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>N\u1ec1n kinh t\u1ebf ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, nhu c\u1ea7u mua s\u1eafm gia t\u0103ng li\u00ean t\u1ee5c, th\u1ecb tr\u01b0\u1eddng ng\u00e0y c\u00e0ng xu\u1ea5t hi\u1ec7n nhi\u1ec1u s\u1ea3n ph\u1ea9m \u0111a d\u1ea1ng, m\u1edf ra v\u00f4 v\u00e0n l\u1ef1a ch\u1ecdn d\u00e0nh cho kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Vi\u1ec7c l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng lu\u00f4n [&hellip;]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_39917\" class=\"pvc_stats total_only  \" data-element-id=\"39917\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":33,"featured_media":39297,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[1444],"tags":[102],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"7 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/","url":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/","name":"7 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3","isPartOf":{"@id":"https:\/\/amis.misa.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/#primaryimage"},"image":{"@id":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/#primaryimage"},"thumbnailUrl":"\/wp-content\/uploads\/2022\/02\/Xay-dung-moi-quan-he-voi-khach-hang.png","datePublished":"2022-02-27T14:32:14+00:00","dateModified":"2024-07-16T01:45:23+00:00","author":{"@id":"https:\/\/amis.misa.vn\/#\/schema\/person\/2e80381fe1aeda89ad1d4dcc63251f0c"},"description":"C\u00f3 7 c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng: x\u00e1c \u0111\u1ecbnh \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, t\u00edch c\u1ef1c li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng, thi\u1ec7n ch\u00ed l\u1eafng nghe ph\u1ea3n h\u1ed3i","breadcrumb":{"@id":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/#primaryimage","url":"\/wp-content\/uploads\/2022\/02\/Xay-dung-moi-quan-he-voi-khach-hang.png","contentUrl":"\/wp-content\/uploads\/2022\/02\/Xay-dung-moi-quan-he-voi-khach-hang.png","width":900,"height":434},{"@type":"BreadcrumbList","@id":"https:\/\/amis.misa.vn\/39917\/cach-xay-dung-moi-quan-he-voi-khach-hang\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/amis.misa.vn\/"},{"@type":"ListItem","position":2,"name":"7 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3"}]},{"@type":"Person","@id":"https:\/\/amis.misa.vn\/#\/schema\/person\/2e80381fe1aeda89ad1d4dcc63251f0c","name":"AMIS CRM","description":"B\u00e0 V\u0169 Th\u1ecb Minh H\u00e0 \u0111\u00e3 c\u00f3 h\u01a1n 10 n\u0103m kinh nghi\u1ec7m trong vi\u1ec7c x\u00e2y d\u1ef1ng \u2013 qu\u1ea3n l\u00fd \u2013 ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169 kinh doanh. B\u00e0 hi\u1ec7n l\u00e0 gi\u00e1m \u0111\u1ed1c kinh doanh cho m\u1ed9t t\u1eadp \u0111o\u00e0n \u0111a qu\u1ed1c gia chuy\u00ean s\u1ea3n xu\u1ea5t v\u1eadt t\u01b0 x\u00e2y d\u1ef1ng. \u0110\u1ed3ng th\u1eddi b\u00e0 c\u0169ng l\u00e0 c\u1ed1 v\u1ea5n chuy\u00ean m\u00f4n c\u1ee7a c\u00e1c b\u00e0i vi\u1ebft tr\u00ean chuy\u00ean m\u1ee5c Marketing \u2013 B\u00e1n H\u00e0ng amis.misa.vn. V\u1ec1 t\u00e1c gi\u1ea3 | B\u00e0i \u0111\u00e3 \u0111\u0103ng","url":"https:\/\/amis.misa.vn\/"}]}},"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":0,"sum_votes":0},"_links":{"self":[{"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/posts\/39917"}],"collection":[{"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/comments?post=39917"}],"version-history":[{"count":4,"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/posts\/39917\/revisions"}],"predecessor-version":[{"id":142365,"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/posts\/39917\/revisions\/142365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/media\/39297"}],"wp:attachment":[{"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/media?parent=39917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/categories?post=39917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/amis.misa.vn\/wp-json\/wp\/v2\/tags?post=39917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}