{"id":37718,"date":"2022-02-08T20:13:11","date_gmt":"2022-02-08T13:13:11","guid":{"rendered":"http:\/\/amis.misa.vn\/?p=37718"},"modified":"2024-06-19T16:29:07","modified_gmt":"2024-06-19T09:29:07","slug":"he-thong-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/amis.misa.vn\/37718\/he-thong-cham-soc-khach-hang\/","title":{"rendered":"C\u00e1ch x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p"},"content":{"rendered":"<p style=\"text-align: justify;\">Vi\u1ec7c x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t <b>h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0<\/b>chuy\u00ean nghi\u1ec7p s\u1ebd quy\u1ebft \u0111\u1ecbnh r\u1ea5t nhi\u1ec1u \u0111\u1ebfn th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p. Nh\u01b0ng \u0111\u00e2u s\u1ebd l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ea7n ph\u1ea3i xem x\u00e9t trong x\u00e2y d\u1ef1ng b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<\/p>\n<h2 style=\"text-align: left;\"><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (Customer Care) hay d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 vi\u1ebft t\u1eaft CSKH l\u00e0 to\u00e0n b\u1ed9 nh\u1eefng g\u00ec b\u1ea1n c\u1ea7n ph\u1ea3i l\u00e0m \u0111\u1ec3 th\u1ecfa m\u00e3n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng (ho\u1eb7c v\u01b0\u1ee3t m\u1ee9c mong \u0111\u1ee3i). B\u1ea1n s\u1ebd ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng theo c\u00e1ch m\u00e0 h\u1ecd mu\u1ed1n \u0111\u1ec3 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c kh\u00e1ch.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng trong Marketing. \u0110\u00e2y c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed9 tin t\u01b0\u1edfng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u. V\u00ec v\u1eady, CSKH ch\u00ednh l\u00e0 v\u0169 kh\u00ed c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tr\u00ean th\u1ecb tr\u01b0\u1eddng hi\u1ec7n nay, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng nh\u1eefng ganh \u0111ua nhau v\u1ec1 s\u1ea3n ph\u1ea9m, m\u00e0 c\u00f2n v\u1ec1 d\u1ecbch v\u1ee5 \u2013 trong \u0111\u00f3 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-37719 size-full\" title=\"C\u00e1ch x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p\" src=\"\/wp-content\/uploads\/2022\/02\/he-thong-cham-soc-khach-hang.jpg\" alt=\"C\u00e1ch x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p\" width=\"1200\" height=\"628\" srcset=\"\/wp-content\/uploads\/2022\/02\/he-thong-cham-soc-khach-hang.jpg 1200w, \/wp-content\/uploads\/2022\/02\/he-thong-cham-soc-khach-hang-300x157.jpg 300w, \/wp-content\/uploads\/2022\/02\/he-thong-cham-soc-khach-hang-1024x536.jpg 1024w, \/wp-content\/uploads\/2022\/02\/he-thong-cham-soc-khach-hang-768x402.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/span><\/p>\n<h2 style=\"text-align: left;\"><strong>L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh l\u1edbn \u0111\u1ebfn kh\u1ea3 n\u0103ng mua h\u00e0ng c\u1ee7a kh\u00e1ch (t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i). \u0110\u00e2y c\u0169ng l\u00e0 c\u00f4ng vi\u1ec7c c\u00f3 t\u1ea7m quan tr\u1ecdng trong vi\u1ec7c quy\u1ebft \u0111\u1ecbnh th\u00e0nh b\u1ea1i c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. N\u1ebfu mu\u1ed1n b\u00e1n h\u00e0ng th\u00e0nh c\u00f4ng, doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch b\u00e0i b\u1ea3n, t\u1ec9 m\u1ec9.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng bao g\u1ed3m:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00fap t\u1ea1o ra tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n cho ng\u01b0\u1eddi d\u00f9ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ti\u1ec1n \u0111\u1ec1 cho quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch sau mua hi\u1ec7u qu\u1ea3 h\u01a1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 ki\u1ec3m so\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc y\u1ebfu k\u00e9m \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u1ea3i thi\u1ec7n<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: left;\"><strong>5 b\u01b0\u1edbc x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u0110\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, b\u00e0i b\u1ea3n, doanh nghi\u1ec7p c\u00f3 th\u1ec3 l\u00e0m theo quy tr\u00ecnh 5 b\u01b0\u1edbc nh\u01b0 sau:<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 1: X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-37567\" src=\"\/wp-content\/uploads\/2022\/02\/cach-xu-ly-tinh-huong-cham-soc-khach-hang.jpg\" alt=\"c\u00e1ch x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"945\" height=\"495\" srcset=\"\/wp-content\/uploads\/2022\/02\/cach-xu-ly-tinh-huong-cham-soc-khach-hang.jpg 945w, \/wp-content\/uploads\/2022\/02\/cach-xu-ly-tinh-huong-cham-soc-khach-hang-300x157.jpg 300w, \/wp-content\/uploads\/2022\/02\/cach-xu-ly-tinh-huong-cham-soc-khach-hang-768x402.jpg 768w\" sizes=\"(max-width: 945px) 100vw, 945px\" \/>M\u1ed7i c\u00f4ng vi\u1ec7c m\u00e0 doanh nghi\u1ec7p l\u00e0m n\u00ean c\u1ea7n c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch chi ti\u1ebft. Kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng cao ch\u00ednh l\u00e0 nh\u1edd v\u00e0o s\u1ef1 chi ti\u1ebft nh\u1ea5t c\u1ee7a m\u1ed9t b\u1ea3n k\u1ebf ho\u1ea1ch \u0111\u01b0\u1ee3c t\u1ea1o d\u1ef1ng ra. V\u00e0 c\u0169ng kh\u00f4ng tr\u1eeb vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Nhi\u1ec1u khi n\u00f3 s\u1ebd l\u00e0 c\u00e1i c\u1ea7n nhi\u1ec1u h\u01a1n. B\u1edfi v\u00ec ti\u1ebfp x\u00fac \u0111\u1ed1i t\u01b0\u1ee3ng l\u00e0 con ng\u01b0\u1eddi v\u00e0 h\u1ecd c\u00f3 s\u1ef1 nh\u1eadn \u0111\u1ecbnh, c\u1ea3m x\u00fac v\u00e0 suy ngh\u0129 ri\u00eang. S\u1ebd kh\u00f4ng d\u1ec5 d\u00e0ng g\u00ec khi ph\u1ea3i l\u00e0m h\u00e0i l\u00f2ng t\u1ea5t c\u1ea3.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 th\u00f4ng tin quan trong cho m\u1ed9t b\u1ea3n k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ea1o l\u1eadp ra ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t g\u1ed3m:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u1ee9c \u0111\u1ed9 ch\u00fa tr\u1ecdng, quan t\u00e2m t\u1eeb kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 doanh nghi\u1ec7p b\u1ea1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u01b0\u01a1ng th\u1ee9c \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">&gt;&gt;\u0110\u1ecdc th\u00eam: <a class=\"waffle-rich-text-link\" href=\"https:\/\/amis.misa.vn\/37572\/cach-cham-soc-khach-hang-tiem-nang\/\">C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/a> gi\u00fap t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng<\/p>\n<h3 style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 2: X\u00e2y d\u1ef1ng b\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc ti\u1ebfp theo trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 x\u00e2y d\u1ef1ng b\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t b\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn c\u00e1c ph\u1ea3n h\u1ed3i nh\u1eb1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 c\u00e1c c\u00f4ng vi\u1ec7c li\u00ean quan nh\u01b0 h\u1ed7 tr\u1ee3, t\u01b0 v\u1ea5n nh\u1eb1m gi\u1ea3i \u0111\u00e1p m\u1ecdi v\u01b0\u1edbng m\u1eafc c\u1ee7a t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng .<\/span><\/p>\n<p style=\"text-align: justify;\">&gt;&gt;\u0110\u1ecdc th\u00eam: [T\u1ed5ng h\u1ee3p] 9 <a class=\"waffle-rich-text-link\" href=\"https:\/\/amis.misa.vn\/37706\/kpi-bo-phan-cham-soc-khach-hang\/\">KPI cho b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> quan tr\u1ecdng nh\u1ea5t<\/p>\n<h3 style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 3: \u0110\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-37575\" src=\"\/wp-content\/uploads\/2022\/02\/cach-cham-soc-khach-hang-tiem-nang.jpg\" alt=\"\" width=\"1920\" height=\"800\" srcset=\"\/wp-content\/uploads\/2022\/02\/cach-cham-soc-khach-hang-tiem-nang.jpg 1920w, \/wp-content\/uploads\/2022\/02\/cach-cham-soc-khach-hang-tiem-nang-300x125.jpg 300w, \/wp-content\/uploads\/2022\/02\/cach-cham-soc-khach-hang-tiem-nang-1024x427.jpg 1024w, \/wp-content\/uploads\/2022\/02\/cach-cham-soc-khach-hang-tiem-nang-768x320.jpg 768w, \/wp-content\/uploads\/2022\/02\/cach-cham-soc-khach-hang-tiem-nang-1536x640.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>Doanh nghi\u1ec7p n\u00ean ph\u1ea3i hi\u1ec3u r\u1eb1ng kh\u00f4ng ph\u1ea3i ai c\u0169ng \u0111\u00e3 c\u00f3 k\u0129 n\u0103ng v\u1ec1 vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Nhi\u1ec1u nh\u00e2n vi\u00ean c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 l\u00e0 \u0111\u00e3 c\u00f3 kinh nghi\u1ec7m nhi\u1ec1u n\u0103m trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1eeb nh\u1eefng v\u1ecb tr\u00ed c\u00f4ng ty c\u0169. Tuy nhi\u00ean c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng tr\u00ean th\u1ecb tr\u01b0\u1eddng r\u1ea5t nhi\u1ec1u v\u00e0 kh\u00f4ng c\u00f3 kh\u00e1ch h\u00e0ng n\u00e0o gi\u1ed1ng nhau. V\u00ec th\u1ebf m\u00e0 vi\u1ec7c \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng bao gi\u1edd th\u1eeba \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 vi\u1ec7c \u0111\u00e0o t\u1ea1o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho nh\u00e2n vi\u00ean s\u1ebd t\u1ed1n k\u00e9m kh\u00e1 nhi\u1ec1u, v\u1ec1 c\u1ea3 th\u1eddi gian l\u1eabn ti\u1ec1n b\u1ea1c. Nh\u01b0ng b\u1ea1n h\u00e3y coi nh\u01b0 \u0111\u00f3 l\u00e0 m\u1ed9t kho\u1ea3n \u0111\u1ea7u t\u01b0 c\u00f3 l\u00e3i trong t\u01b0\u01a1ng lai. Khi \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 c\u1ee7a b\u1ea1n c\u00f3 kinh nghi\u1ec7m d\u00e0y d\u1eb7n trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ch\u1eafc ch\u1eafn h\u1ecd s\u1ebd gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u0169 cho b\u1ea1n. Ch\u01b0a d\u1eebng l\u1ea1i \u1edf \u0111\u00f3, h\u1ecd ho\u00e0n to\u00e0n c\u00f3 kh\u1ea3 n\u0103ng khai th\u00e1c th\u00eam m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1edbi cho doanh nghi\u1ec7p.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">V\u1eady n\u00ean trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p, \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng r\u1ea5t c\u1ea7n thi\u1ebft. Ch\u1ec9 khi doanh nghi\u1ec7p th\u1ef1c s\u1ef1 quan t\u00e2m \u0111\u1ebfn <\/span><a href=\"https:\/\/amis.misa.vn\/5963\/trai-nghiem-khach-hang-dinh-nghia-cach-ap-dung-vao-doanh-nghiep\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/a><span style=\"font-weight: 400;\"> th\u00ec kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 l\u00ed do \u1edf l\u1ea1i v\u1edbi b\u1ea1n. H\u00e3y lu\u00f4n \u0111\u1ea3m b\u1ea3o v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u1ed9t \u0111i\u1ec1u r\u1eb1ng, vi\u1ec7c m\u00e0 h\u1ecd b\u1ecf ti\u1ec1n ra \u0111\u1ec3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd nh\u1eadn l\u1ea1i \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng gi\u00e1.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 4: Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hi\u1ec7n nay, v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n b\u00f9ng n\u1ed5 th\u1eddi \u0111\u1ea1i c\u1ee7a c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng. Vi\u1ec7c c\u00e1c c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i ng\u00e0y c\u00e0ng d\u1ec5 d\u00e0ng h\u01a1n. C\u00e1c ph\u01b0\u01a1ng ti\u1ec7n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ec3 t\u1edbi nh\u01b0: Email, SMS, zalo, c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm, instagram,\u2026M\u1ed9t trong s\u1ed1 trang m\u1ea1ng, k\u00eanh n\u00eau tr\u00ean n\u1ed5i b\u1eadt nh\u1ea5t ch\u00ednh l\u00e0 Facebook \u1edf th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam. N\u1ebfu nh\u1eefng k\u00eanh n\u00e0y \u0111\u01b0\u1ee3c doanh nghi\u1ec7p bi\u1ebft c\u00e1ch t\u1eadn d\u1ee5ng, th\u00ec kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn t\u1ed1t v\u00e0 hi\u1ec7u qu\u1ea3 mang l\u1ea1i cao h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi nh\u1eefng chi\u1ebfn d\u1ecbch offline kh\u00e1c.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">V\u00e0 v\u1edbi Facebook, n\u1ebfu c\u00f3 s\u1ef1 k\u1ebft h\u1ee3p n\u1ec1n t\u1ea3ng v\u1edbi nh\u1eefng ph\u1ea7n m\u1ec1m kh\u00e1c h\u1ed7 tr\u1ee3 th\u00ec kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn hay \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c c\u00f9ng l\u00fac v\u1edbi h\u00e0ng ngh\u00ecn kh\u00e1ch s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 5: \u00c1p d\u1ee5ng ph\u1ea7n m\u1ec1m CRM v\u00e0o h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a Customer Relationship Management (qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng), l\u00e0 ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p nh\u1eb1m c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 kinh doanh, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng doanh s\u1ed1.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ph\u1ea7n m\u1ec1m CRM (Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng) l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap doanh nghi\u1ec7p l\u01b0u tr\u1eef, ph\u00e2n t\u00edch v\u00e0 b\u00e1o c\u00e1o to\u00e0n b\u1ed9 th\u00f4ng tin kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c, l\u1ecbch s\u1eed giao d\u1ecbch, l\u1ecbch s\u1eed ti\u1ebfp c\u1eadn gi\u00fap doanh nghi\u1ec7p k\u1ebft n\u1ed1i to\u00e0n di\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, chu\u1ea9n h\u00f3a to\u00e0n b\u1ed9 quy tr\u00ecnh kinh doanh, t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c v\u00e0 c\u1ea3i thi\u1ec7n doanh thu.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ecdi l\u1ecbch s\u1eed giao d\u1ecbch, ti\u1ebfp c\u1eadn, trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ec1m n\u0103ng \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 th\u00f4ng tin th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng, bi\u1ebft \u0111\u01b0\u1ee3c tr\u1ea1ng th\u00e1i c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c \u0111\u1ed9 quan t\u00e2m s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0o, c\u00f3 g\u1eb7p kh\u00f3 kh\u0103n \u1edf giai \u0111o\u1ea1n n\u00e0o hay kh\u00f4ng, nhu c\u1ea7u c\u1ee5 th\u1ec3 nh\u01b0 th\u1ebf n\u00e0o, t\u1eeb \u0111\u00f3 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng 360 \u0111\u1ed9 v\u00e0 x\u00e2y d\u1ef1ng nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c c\u00e1 nh\u00e2n h\u00f3a cho t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">V\u00ed d\u1ee5, v\u1edbi ph\u1ea7n m\u1ec1m <\/span><span style=\"font-weight: 400;\">AMIS CRM<\/span><span style=\"font-weight: 400;\"> \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi c\u00f4ng ty C\u1ed5 ph\u1ea7n MISA, doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 v\u1edbi \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng t\u00ednh n\u0103ng h\u1eefu \u00edch nh\u01b0:<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span id=\"Dong_bo_thong_tin_khach_hang_quan_ly_du_lieu_mot_cach_he_thong\"><strong>Thu th\u1eadp v\u00e0 qu\u1ea3n l\u00fd m\u1ecdi th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eadp trung<\/strong><\/span><\/h4>\n<p style=\"text-align: justify;\">C\u00e0ng c\u00f3 nhi\u1ec1u th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p s\u1ebd c\u00e0ng c\u00f3 th\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">V\u1edbi ph\u1ea7n m\u1ec1m <a href=\"https:\/\/amis.misa.vn\/phan-mem-crm-amis\/?utm_source=BlogCRM&amp;utm_medium=he_thong_CSKH&amp;utm_campaign=internal_link\">MISA AMIS CRM<\/a>, m\u1ecdi l\u1ecbch s\u1eed giao d\u1ecbch, ti\u1ebfp c\u1eadn, trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ec1m n\u0103ng \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef t\u1eadp trung gi\u00fap \u0111\u1ed9i ng\u0169 c\u00f3 c\u00e1i nh\u00ecn xuy\u00ean su\u1ed1t v\u1ec1 kh\u00e1ch h\u00e0ng, th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng 360 \u0111\u1ed9 \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng trong c\u00e1c giao d\u1ecbch.<\/p>\n<p style=\"text-align: justify;\">T\u1ee9c th\u1eddi n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c l\u1ecbch s\u1eed trao \u0111\u1ed5i, giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb khi mua h\u00e0ng \u0111\u1ebfn hi\u1ec7n t\u1ea1i, gi\u00fap NVKD hi\u1ec3u kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n v\u00e0 b\u00e1n ch\u00e9o c\u00e1c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">Nh\u00e2n vi\u00ean m\u1edbi c\u00f3 th\u1ec3 nh\u1eadn b\u00e0n giao d\u1eef li\u1ec7u v\u00e0 n\u1eafm b\u1eaft to\u00e0n b\u1ed9 l\u1ecbch s\u1eed giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 ti\u1ebfp t\u1ee5c ch\u0103m s\u00f3c.<\/p>\n<figure id=\"attachment_27284\" aria-describedby=\"caption-attachment-27284\" style=\"width: 1198px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-27284\" src=\"\/wp-content\/uploads\/2021\/08\/LSGD2.png\" alt=\"AMIS CRM gi\u00fap l\u01b0u tr\u1eef m\u1ecdi th\u00f4ng tin giao d\u1ecbch, t\u01b0\u01a1ng t\u00e1c gi\u00fap ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n\" width=\"1198\" height=\"720\" srcset=\"\/wp-content\/uploads\/2021\/08\/LSGD2.png 1198w, \/wp-content\/uploads\/2021\/08\/LSGD2-300x180.png 300w, \/wp-content\/uploads\/2021\/08\/LSGD2-1024x615.png 1024w, \/wp-content\/uploads\/2021\/08\/LSGD2-768x462.png 768w\" sizes=\"(max-width: 1198px) 100vw, 1198px\" \/><figcaption id=\"caption-attachment-27284\" class=\"wp-caption-text\">AMIS CRM gi\u00fap l\u01b0u tr\u1eef m\u1ecdi th\u00f4ng tin giao d\u1ecbch, t\u01b0\u01a1ng t\u00e1c gi\u00fap ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n<\/figcaption><\/figure>\n<p style=\"text-align: center;\"><a href=\"https:\/\/amis.misa.vn\/register\/?appcode=CRM&amp;s=amis-web&amp;utm_source=amisblog&amp;utm_medium=he-thong-cham-soc-khach-hang-btn2\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-size: 14pt; color: #ff6600;\">\u0110\u0102NG K\u00dd D\u00d9NG TH\u1eec MISA AMIS CRM 15 NG\u00c0Y MI\u1ec4N PH\u00cd\u00a0<\/span><\/a><\/p>\n<h4 style=\"text-align: justify;\"><strong>Li\u00ean th\u00f4ng, \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng gi\u1eefa c\u00e1c ph\u00f2ng ban\u00a0<\/strong><\/h4>\n<p style=\"text-align: justify;\">Kh\u00f4ng ch\u1ec9 qu\u1ea3n l\u00fd t\u1eadp trung d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, \u00a0MISA AMIS CRM\u00a0c\u00f2n li\u00ean th\u00f4ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng gi\u1eefa b\u1ed9 ph\u1eadn Marketing &#8211; b\u1ed9 ph\u1eadn B\u00e1n h\u00e0ng &#8211; b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng &#8211; K\u1ebf to\u00e1n.<\/p>\n<p style=\"text-align: justify;\">D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c li\u00ean th\u00f4ng s\u1ebd gi\u00fap c\u00e1c b\u1ed9 ph\u1eadn nhanh ch\u00f3ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u, v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c nhanh ch\u00f3ng, li\u00ean h\u1ec7 \u0111\u00fang h\u1ea1n gi\u00fap t\u0103ng th\u00eam s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 \u0111\u1ed9 trung th\u00e0nh \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u h\u01a1n.<\/p>\n<h4 style=\"text-align: justify;\"><span id=\"Ho_tro_phan_tich_khach_hang_tiem_nang\"><strong>H\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/strong><\/span><\/h4>\n<p style=\"text-align: justify;\">Vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m MISA AMIS CRM s\u1ebd gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd n\u1eafm b\u1ee9c tranh t\u1ed5ng th\u1ec3 v\u1ec1 ti\u1ec1m n\u0103ng c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c th\u01b0\u01a1ng v\u1ee5 v\u1edbi kh\u00e1ch h\u00e0ng. Th\u01b0\u01a1ng v\u1ee5 n\u00e0o c\u1ea7n ph\u1ea3i t\u1eadp trung \u0111\u1ea9y m\u1ea1nh, \u0111ang t\u1eafc \u1edf kh\u00e2u n\u00e0o, kh\u00e1ch h\u00e0ng n\u00e0o c\u1ea7n ch\u0103m s\u00f3c \u201c\u0111\u1eb7c bi\u1ec7t\u201d\u2026 N\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin n\u00e0y nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c t\u00ecnh h\u00ecnh kinh doanh, kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebf ho\u1ea1ch, m\u1ee5c ti\u00eau \u0111\u1eb7t ra v\u00e0 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p k\u1ecbp th\u1eddi \u0111\u1ec3 c\u1ea3i thi\u1ec7n <a href=\"https:\/\/amis.misa.vn\/10256\/quy-trinh-cham-soc-khach-hang-chuyen-nghiep\/\">quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> v\u00e0 t\u1eeb \u0111\u00f3 t\u0103ng doanh thu b\u00e1n h\u00e0ng.<\/p>\n<h4 style=\"text-align: justify;\"><span id=\"Kiem_soat_tien_do_cong_viec\"><strong>Ki\u1ec3m so\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c<\/strong><\/span><\/h4>\n<p style=\"text-align: justify;\">C\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean, \u0111ang l\u00e0m vi\u1ec7c g\u00ec v\u00e0 ti\u1ebfn \u0111\u1ed9 nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng, s\u1ebd \u0111\u01b0\u1ee3c ph\u1ea7n m\u1ec1m AMIS CRM ghi nh\u1eadn. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean s\u1ebd tri\u1ec3n khai quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo \u0111\u00fang quy chu\u1ea9n, tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p m\u1ea5t kh\u00e1ch h\u00e0ng do ch\u0103m s\u00f3c kh\u00f4ng t\u1ed1t.<\/p>\n<h4 style=\"text-align: justify;\"><strong>T\u00edch h\u1ee3p email, t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i VoIP, SMS brandname ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n<p style=\"text-align: justify;\">Th\u00eam v\u00e0o \u0111\u00f3, MISA AMIS CRM c\u0169ng h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i v\u1edbi t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i Stringee, CMC, STelecom, VCC gi\u00fap nh\u00e2n vi\u00ean ch\u0103m s\u00f3c c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp t\u1eeb ph\u1ea7n m\u1ec1m t\u1edbi kh\u00e1ch h\u00e0ng.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-36928\" src=\"\/wp-content\/uploads\/2022\/01\/voip.jpg\" alt=\"\" width=\"924\" height=\"467\" srcset=\"\/wp-content\/uploads\/2022\/01\/voip.jpg 924w, \/wp-content\/uploads\/2022\/01\/voip-300x152.jpg 300w, \/wp-content\/uploads\/2022\/01\/voip-768x388.jpg 768w\" sizes=\"(max-width: 924px) 100vw, 924px\" \/><\/p>\n<p style=\"text-align: justify;\">Khi k\u1ebft n\u1ed1i v\u1edbi t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 th\u1ef1c hi\u1ec7n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u00e1c h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i c\u00f3 h\u1ed7 tr\u1ee3 ghi \u00e2m l\u1ea1i cu\u1ed9c g\u1ecdi ph\u1ee5c v\u1ee5 cho vi\u1ec7c theo d\u00f5i, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng khi c\u1ea7n thi\u1ebft.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-36929\" src=\"\/wp-content\/uploads\/2022\/01\/voip.png\" alt=\"\" width=\"1355\" height=\"299\" srcset=\"\/wp-content\/uploads\/2022\/01\/voip.png 1355w, \/wp-content\/uploads\/2022\/01\/voip-300x66.png 300w, \/wp-content\/uploads\/2022\/01\/voip-1024x226.png 1024w, \/wp-content\/uploads\/2022\/01\/voip-768x169.png 768w\" sizes=\"(max-width: 1355px) 100vw, 1355px\" \/><\/p>\n<p style=\"text-align: justify;\">Cho ph\u00e9p thi\u1ebft l\u1eadp SMS Brandname \u0111\u1ec3 g\u1eedi SMS \u0111\u1ebfn kh\u00e1ch h\u00e0ng (Ri\u00eang l\u1ebb, h\u00e0ng lo\u1ea1t) tr\u1ef1c ti\u1ebfp t\u1eeb ph\u1ea7n m\u1ec1m.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-36931\" src=\"\/wp-content\/uploads\/2022\/01\/sms.jpg\" alt=\"\" width=\"1257\" height=\"394\" srcset=\"\/wp-content\/uploads\/2022\/01\/sms.jpg 1257w, \/wp-content\/uploads\/2022\/01\/sms-300x94.jpg 300w, \/wp-content\/uploads\/2022\/01\/sms-1024x321.jpg 1024w, \/wp-content\/uploads\/2022\/01\/sms-768x241.jpg 768w\" sizes=\"(max-width: 1257px) 100vw, 1257px\" \/><\/p>\n<p style=\"text-align: justify;\">Cho ph\u00e9p thi\u1ebft l\u1eadp c\u00e1c t\u00ednh n\u0103ng \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n g\u1eedi Email Marketing ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Hi\u1ec7n t\u1ea1i, AMIS CRM \u0111ang \u0111\u00e1p \u1ee9ng h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i v\u1edbi ZetaMail, MailChimp, GetResponse.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-36932\" src=\"\/wp-content\/uploads\/2022\/01\/email-1.png\" alt=\"\" width=\"1536\" height=\"315\" srcset=\"\/wp-content\/uploads\/2022\/01\/email-1.png 1536w, \/wp-content\/uploads\/2022\/01\/email-1-300x62.png 300w, \/wp-content\/uploads\/2022\/01\/email-1-1024x210.png 1024w, \/wp-content\/uploads\/2022\/01\/email-1-768x158.png 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/><\/p>\n<p style=\"text-align: justify;\">Xem video \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 t\u00ednh n\u0103ng MISA AMIS CRM t\u1ea1i \u0111\u00e2y:<\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/5UrNI0vsUhA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/amis.misa.vn\/register\/?appcode=CRM&amp;s=amis-web&amp;utm_source=amisblog&amp;utm_medium=he-thong-cham-soc-khach-hang-btn1\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-size: 14pt; color: #ff6600;\">\u0110\u0102NG K\u00dd NH\u1eacN T\u00c0I KHO\u1ea2N D\u00d9NG TH\u1eec 15 NG\u00c0Y MI\u1ec4N PH\u00cd<\/span><\/a><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 14pt;\"><strong>T\u1ed5ng k\u1ebft<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 t\u1ed1i \u01b0u quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i \u0111\u00e3 gi\u1edbi thi\u1ec7u t\u1edbi anh\/ch\u1ecb 5 b\u01b0\u1edbc \u0111\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 1: <a href=\"https:\/\/amis.misa.vn\/45243\/chien-luoc-cham-soc-khach-hang\/\">X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 2: X\u00e2y d\u1ef1ng b\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 3: \u0110\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 4: Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u01b0\u1edbc 5: \u00c1p d\u1ee5ng ph\u1ea7n m\u1ec1m CRM v\u00e0o h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hy v\u1ecdng th\u00f4ng qua b\u00e0i vi\u1ebft n\u00e0y, anh\/ch\u1ecb c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng.\u00a0<\/span><\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_37718\" class=\"pvc_stats total_only  \" data-element-id=\"37718\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 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h\u00e0ng\u00a0chuy\u00ean nghi\u1ec7p s\u1ebd quy\u1ebft \u0111\u1ecbnh r\u1ea5t nhi\u1ec1u \u0111\u1ebfn th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p. 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