{"id":135783,"date":"2024-06-24T18:03:27","date_gmt":"2024-06-24T11:03:27","guid":{"rendered":"https:\/\/amis.misa.vn\/?p=135783"},"modified":"2024-08-01T15:31:28","modified_gmt":"2024-08-01T08:31:28","slug":"quan-tri-la-gi","status":"publish","type":"post","link":"https:\/\/amis.misa.vn\/135783\/quan-tri-la-gi\/","title":{"rendered":"Qu\u1ea3n tr\u1ecb l\u00e0 g\u00ec? Ph\u00e2n bi\u1ec7t Qu\u1ea3n tr\u1ecb (Governance) v\u00e0 Qu\u1ea3n l\u00fd"},"content":{"rendered":"

Qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3 s\u1ebd t\u1ea1o n\u1ec1n t\u1ea3ng cho th\u00e0nh c\u00f4ng d\u00e0i h\u1ea1n v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1i ni\u1ec7m qu\u1ea3n tr\u1ecb<\/strong>, c\u00e1c y\u1ebfu t\u1ed1 c\u1ea5u th\u00e0nh v\u00e0 vai tr\u00f2 c\u1ee7a n\u00f3 trong m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n \u0111\u1ea1i.<\/span><\/p>\n

1.Qu\u1ea3n tr\u1ecb l\u00e0 g\u00ec<\/b><\/h2>\n
1.1. \u0110\u1ecbnh ngh\u0129a qu\u1ea3n tr\u1ecb<\/b><\/h3>\n
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Qu\u1ea3n tr\u1ecb<\/strong> (ti\u1ebfng Anh: Governance) l\u00e0 qu\u00e1 tr\u00ecnh x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c, v\u00e0 ch\u00ednh s\u00e1ch c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a n\u00f3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Qu\u1ea3n tr\u1ecb bao g\u1ed3m vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c quy\u1ebft \u0111\u1ecbnh \u1edf c\u1ea5p cao, thi\u1ebft l\u1eadp c\u00e1c quy t\u1eafc v\u00e0 nguy\u00ean t\u1eafc ho\u1ea1t \u0111\u1ed9ng, v\u00e0 gi\u00e1m s\u00e1t vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 ra. Trong doanh nghi\u1ec7p, qu\u1ea3n tr\u1ecb gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 ngu\u1ed3n l\u1ef1c \u0111\u1ec1u \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.\u00a0<\/span><\/p>\n<\/blockquote>\n
C\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a qu\u1ea3n tr\u1ecb bao g\u1ed3m:\u00a0<\/span><\/p>\n
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X\u00e2y d\u1ef1ng t\u1ea7m nh\u00ecn v\u00e0 s\u1ee9 m\u1ec7nh<\/b>: \u0110\u1ecbnh h\u01b0\u1edbng d\u00e0i h\u1ea1n v\u00e0 m\u1ee5c ti\u00eau c\u1ed1t l\u00f5i m\u00e0 t\u1ed5 ch\u1ee9c h\u01b0\u1edbng \u0111\u1ebfn.<\/span><\/li>\n
Chi\u1ebfn l\u01b0\u1ee3c<\/b>: K\u1ebf ho\u1ea1ch t\u1ed5ng th\u1ec3 nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1ea7m nh\u00ecn v\u00e0 s\u1ee9 m\u1ec7nh, bao g\u1ed3m vi\u1ec7c ph\u00e2n t\u00edch c\u01a1 h\u1ed9i, th\u00e1ch th\u1ee9c v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c gi\u1ea3i ph\u00e1p chi\u1ebfn l\u01b0\u1ee3c.<\/span><\/li>\n
Ch\u00ednh s\u00e1ch<\/b>: C\u00e1c quy \u0111\u1ecbnh, quy tr\u00ecnh v\u00e0 chu\u1ea9n m\u1ef1c gi\u00fap \u0111i\u1ec1u h\u00e0nh t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e3 \u0111\u1eb7t ra.<\/span><\/li>\n<\/ul>\n
V\u00ed d\u1ee5: Vi\u1ec7c qu\u1ea3n tr\u1ecb m\u1ed9t c\u00f4ng ty c\u00f4ng ngh\u1ec7 s\u1ebd bao g\u1ed3m vi\u1ec7c \u0111\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi, thi\u1ebft l\u1eadp c\u00e1c quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng cho s\u1ea3n ph\u1ea9m, \u0111i\u1ec1u ph\u1ed1i c\u00e1c n\u1ed7 l\u1ef1c nghi\u00ean c\u1ee9u v\u00e0 ph\u00e1t tri\u1ec3n (R&D) \u0111\u1ec3 duy tr\u00ec c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n
T\u1eb6NG B\u1ea0N B\u1ed8 20+ T\u00c0I LI\u1ec6U:<\/strong><\/span>\u00a0<\/strong>CHI\u1ebeN L\u01af\u1ee2C QU\u1ea2N TR\u1eca DOANH NGHI\u1ec6P TO\u00c0N DI\u1ec6N<\/strong><\/span><\/a><\/p><\/blockquote>\n
1.2. C\u00e1c kh\u00e1i ni\u1ec7m li\u00ean quan \u0111\u1ebfn qu\u1ea3n tr\u1ecb<\/b><\/h3>\n
Qu\u1ea3n tr\u1ecb kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed9c l\u1eadp m\u00e0 c\u00f2n li\u00ean quan m\u1eadt thi\u1ebft \u0111\u1ebfn nhi\u1ec1u kh\u00e1i ni\u1ec7m kh\u00e1c trong qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u h\u00e0nh doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 kh\u00e1i ni\u1ec7m li\u00ean quan \u0111\u1ebfn qu\u1ea3n tr\u1ecb m\u00e0 m\u1ecdi ng\u01b0\u1eddi hay nh\u1ea7m l\u1eabn:<\/span><\/p>\n
$\"\"$ <\/p>\n
1.2.1. Qu\u1ea3n l\u00fd (Management)<\/b><\/h4>\n
Qu\u1ea3n l\u00fd l\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n v\u00e0 gi\u00e1m s\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y trong t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 \u0111\u00e3 \u0111\u1ec1 ra. N\u00f3 bao g\u1ed3m vi\u1ec7c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, \u0111i\u1ec1u h\u00e0nh nh\u00e2n s\u1ef1, v\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh hi\u1ec7u qu\u1ea3.<\/span><\/p>\n
Kh\u00e1c bi\u1ec7t ch\u00ednh v\u1edbi Qu\u1ea3n tr\u1ecb:<\/span><\/p>\n
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Qu\u1ea3n tr\u1ecb t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u1ea7m nh\u00ecn d\u00e0i h\u1ea1n, trong khi qu\u1ea3n l\u00fd t\u1eadp trung v\u00e0o vi\u1ec7c th\u1ef1c hi\u1ec7n v\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n.<\/span><\/li>\n
V\u00ed d\u1ee5: M\u1ed9t qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong c\u00f4ng ty x\u00e2y d\u1ef1ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y nh\u01b0 x\u00e2y d\u1ef1ng, cung \u1ee9ng v\u1eadt li\u1ec7u v\u00e0 qu\u1ea3n l\u00fd nh\u00e2n c\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u1ebfn \u0111\u1ed9.<\/span><\/li>\n<\/ul>\n
1.2.2. L\u00e3nh \u0111\u1ea1o (Leadership)<\/b><\/h4>\n
L\u00e3nh \u0111\u1ea1o li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u1ecbnh h\u01b0\u1edbng, t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. L\u00e3nh \u0111\u1ea1o kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 ra l\u1ec7nh m\u00e0 c\u00f2n l\u00e0 vi\u1ec7c truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169.<\/span><\/p>\n
Kh\u00e1c bi\u1ec7t ch\u00ednh v\u1edbi Qu\u1ea3n tr\u1ecb:<\/span><\/p>\n
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L\u00e3nh \u0111\u1ea1o t\u1eadp trung v\u00e0o con ng\u01b0\u1eddi v\u00e0 qu\u00e1 tr\u00ecnh \u0111\u1ed9ng vi\u00ean, trong khi qu\u1ea3n tr\u1ecb t\u1eadp trung v\u00e0o vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 khung l\u00e0m vi\u1ec7c cho t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
V\u00ed d\u1ee5: M\u1ed9t CEO c\u1ee7a c\u00f4ng ty c\u00f3 th\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00e2n vi\u00ean b\u1eb1ng vi\u1ec7c chia s\u1ebb t\u1ea7m nh\u00ecn ph\u00e1t tri\u1ec3n d\u00e0i h\u1ea1n v\u00e0 c\u00e1ch th\u1ee9c c\u00f4ng ty s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/span><\/li>\n<\/ul>\n
1.2.3. \u0110i\u1ec1u h\u00e0nh (Administration)<\/b><\/h4>\n
\u0110i\u1ec1u h\u00e0nh th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0nh ch\u00ednh v\u00e0 h\u1ed7 tr\u1ee3 h\u00e0ng ng\u00e0y. N\u00f3 bao g\u1ed3m vi\u1ec7c t\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9, x\u1eed l\u00fd gi\u1ea5y t\u1edd, v\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00e1c quy tr\u00ecnh n\u1ed9i b\u1ed9 \u0111\u1ec3 h\u1ed7 tr\u1ee3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n
Kh\u00e1c bi\u1ec7t ch\u00ednh v\u1edbi Qu\u1ea3n tr\u1ecb:<\/span><\/p>\n
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\u0110i\u1ec1u h\u00e0nh t\u1eadp trung v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0nh ch\u00ednh v\u00e0 h\u1ed7 tr\u1ee3, trong khi qu\u1ea3n tr\u1ecb c\u00f3 t\u1ea7m nh\u00ecn r\u1ed9ng h\u01a1n, bao g\u1ed3m vi\u1ec7c \u0111\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
V\u00ed d\u1ee5: B\u1ed9 ph\u1eadn \u0111i\u1ec1u h\u00e0nh trong m\u1ed9t tr\u01b0\u1eddng h\u1ecdc c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 h\u1ecdc sinh, \u0111i\u1ec1u h\u00e0nh c\u00e1c k\u1ef3 thi v\u00e0 qu\u1ea3n l\u00fd c\u01a1 s\u1edf v\u1eadt ch\u1ea5t.<\/span><\/li>\n<\/ul>\n
1.2.4. Ki\u1ec3m so\u00e1t (Control)<\/b><\/h4>\n
Ki\u1ec3m so\u00e1t l\u00e0 qu\u00e1 tr\u00ecnh theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c m\u1ee5c ti\u00eau v\u00e0 k\u1ebf ho\u1ea1ch \u0111\u00e3 \u0111\u1ec1 ra \u0111ang \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch. N\u00f3 bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c ti\u00eau chu\u1ea9n, \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p \u0111i\u1ec1u ch\u1ec9nh khi c\u1ea7n thi\u1ebft.<\/span><\/p>\n
Kh\u00e1c bi\u1ec7t ch\u00ednh v\u1edbi Qu\u1ea3n tr\u1ecb:<\/span><\/p>\n
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Ki\u1ec3m so\u00e1t t\u1eadp trung v\u00e0o vi\u1ec7c theo d\u00f5i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng hi\u1ec7n t\u1ea1i, trong khi qu\u1ea3n tr\u1ecb bao g\u1ed3m c\u1ea3 vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c ban \u0111\u1ea7u.<\/span><\/li>\n
V\u00ed d\u1ee5: Ph\u00f2ng ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng trong m\u1ed9t nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t theo d\u00f5i qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m \u0111\u1ea1t ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/li>\n<\/ul>\n
T\u1ea2I NGAY TR\u1eccN B\u1ed8 EBOOK:<\/strong> <\/span>GI\u1ea2I PH\u00c1P T\u1ed0I \u01afU V\u1eacN H\u00c0NH & X\u00c2Y D\u1ef0NG QUY TR\u00ccNH L\u00c0M VI\u1ec6C HI\u1ec6U QU\u1ea2 CHO CEO<\/strong><\/span><\/a><\/p><\/blockquote>\n
2. B\u1ea3n ch\u1ea5t c\u1ee7a qu\u1ea3n tr\u1ecb<\/b><\/h2>\n
Qu\u1ea3n tr\u1ecb l\u00e0 qu\u00e1 tr\u00ecnh x\u00e1c \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c th\u00f4ng qua vi\u1ec7c x\u00e2y d\u1ef1ng, qu\u1ea3n l\u00fd v\u00e0 gi\u00e1m s\u00e1t c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 quy tr\u00ecnh. B\u1ea3n ch\u1ea5t c\u1ee7a qu\u1ea3n tr\u1ecb n\u1eb1m \u1edf vi\u1ec7c \u0111i\u1ec1u h\u01b0\u1edbng t\u1ed5 ch\u1ee9c th\u00f4ng qua s\u1ef1 ph\u1ee9c t\u1ea1p c\u1ee7a m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.<\/span><\/p>\n
2.1. M\u1ee5c ti\u00eau c\u1ee7a qu\u1ea3n tr\u1ecb<\/b><\/h3>\n
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T\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c<\/b>: \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a t\u1ed5 ch\u1ee9c, bao g\u1ed3m t\u00e0i ch\u00ednh, nh\u00e2n l\u1ef1c, v\u00e0 t\u00e0i s\u1ea3n, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f3 \u00edch nh\u1ea5t.<\/span><\/li>\n<\/ol>\n
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V\u00ed d\u1ee5: M\u1ed9t c\u00f4ng ty s\u1ea3n xu\u1ea5t s\u1ebd t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c b\u1eb1ng c\u00e1ch c\u1ea3i ti\u1ebfn quy tr\u00ecnh s\u1ea3n xu\u1ea5t \u0111\u1ec3 gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed nguy\u00ean v\u1eadt li\u1ec7u v\u00e0 t\u1ed1i \u0111a h\u00f3a n\u0103ng su\u1ea5t lao \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n
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T\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh<\/b>: X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c y\u1ebfu t\u1ed1 gi\u00fap t\u1ed5 ch\u1ee9c n\u1ed5i b\u1eadt v\u00e0 c\u00f3 l\u1ee3i th\u1ebf so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 trong ng\u00e0nh.<\/span><\/li>\n<\/ol>\n
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V\u00ed d\u1ee5: M\u1ed9t doanh nghi\u1ec7p c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1eb1ng c\u00e1ch \u0111\u1ea7u t\u01b0 v\u00e0o R&D \u0111\u1ec3 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m \u0111\u1ed9c \u0111\u00e1o v\u00e0 ti\u00ean ti\u1ebfn h\u01a1n.<\/span><\/li>\n<\/ul>\n
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\u0110\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng<\/b>:C\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c duy tr\u00ec s\u1ef1 ph\u00e1t tri\u1ec3n \u1ed5n \u0111\u1ecbnh v\u00e0 b\u1ec1n v\u1eefng, \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 th\u00edch \u1ee9ng v\u1edbi c\u00e1c thay \u0111\u1ed5i v\u00e0 ph\u00e1t tri\u1ec3n trong d\u00e0i h\u1ea1n.<\/span><\/li>\n<\/ol>\n
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V\u00ed d\u1ee5: M\u1ed9t doanh nghi\u1ec7p th\u1ef1c ph\u1ea9m c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n c\u00e1c s\u1ea3n ph\u1ea9m b\u1ec1n v\u1eefng v\u00e0 th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi xu h\u01b0\u1edbng v\u00e0 th\u1ecb hi\u1ebfu c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/span><\/li>\n<\/ul>\n
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Qu\u1ea3n l\u00fd r\u1ee7i ro<\/b>: Nh\u1eadn di\u1ec7n, \u0111\u00e1nh gi\u00e1, v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c r\u1ee7i ro c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ol>\n
2.2. Nhi\u1ec7m v\u1ee5 c\u1ee7a qu\u1ea3n tr\u1ecb<\/b><\/h3>\n
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X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c<\/b>: X\u00e1c \u0111\u1ecbnh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n v\u00e0 trung h\u1ea1n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ol>\n
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V\u00ed d\u1ee5: H\u1ed9i \u0111\u1ed3ng qu\u1ea3n tr\u1ecb c\u1ee7a m\u1ed9t c\u00f4ng ty c\u00f4ng ngh\u1ec7 s\u1ebd th\u1ea3o lu\u1eadn v\u00e0 quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng sang c\u00e1c n\u01b0\u1edbc \u0110\u00f4ng Nam \u00c1 trong v\u00f2ng 5 n\u0103m t\u1edbi.<\/span><\/li>\n<\/ul>\n
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Thi\u1ebft l\u1eadp ch\u00ednh s\u00e1ch v\u00e0 quy tr\u00ecnh<\/b>: X\u00e2y d\u1ef1ng c\u00e1c ch\u00ednh s\u00e1ch, quy t\u1eafc v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
Gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3<\/b>: Theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ch\u1ec9nh khi c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ed5 ch\u1ee9c \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng.<\/span><\/li>\n<\/ol>\n
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V\u00ed d\u1ee5: Ban gi\u00e1m \u0111\u1ed1c th\u01b0\u1eddng xuy\u00ean theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 t\u00e0i ch\u00ednh v\u00e0 KPIs c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t kinh doanh v\u00e0 \u0111\u01b0a ra c\u00e1c \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi.<\/span><\/li>\n<\/ul>\n
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Qu\u1ea3n l\u00fd quan h\u1ec7 v\u1edbi c\u00e1c b\u00ean li\u00ean quan (stakeholder management)<\/b>: Qu\u1ea3n l\u00fd v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c b\u00ean li\u00ean quan nh\u01b0 c\u1ed5 \u0111\u00f4ng, nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng, v\u00e0 c\u00e1c \u0111\u1ed1i t\u00e1c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 \u1ee7ng h\u1ed9 v\u00e0 h\u1ee3p t\u00e1c.<\/span><\/li>\n
\u0110\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c<\/b>: \u0110\u01b0a ra quy\u1ebft \u0111\u1ecbnh cho c\u00e1c h\u00e0nh \u0111\u1ed9ng thi\u1ebft y\u1ebfu \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c th\u00e1ch th\u1ee9c t\u1eeb m\u00f4i tr\u01b0\u1eddng kinh doanh.<\/span><\/li>\n<\/ol>\n
2.3. C\u00e1c y\u1ebfu t\u1ed1 c\u1ea5u th\u00e0nh n\u00ean qu\u1ea3n tr\u1ecb<\/b><\/h3>\n
Qu\u1ea3n tr\u1ecb \u0111\u01b0\u1ee3c c\u1ea5u th\u00e0nh t\u1eeb nhi\u1ec1u y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n, t\u1ea1o n\u00ean s\u1ef1 v\u1eefng ch\u1eafc v\u00e0 linh ho\u1ea1t cho qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u h\u00e0nh t\u1ed5 ch\u1ee9c. C\u00e1c y\u1ebfu t\u1ed1 n\u00e0y bao g\u1ed3m t\u1ea7m nh\u00ecn, chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch, c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c, v\u00e0 v\u0103n h\u00f3a doanh nghi\u1ec7p.<\/span><\/p>\n
$\"\"$ <\/p>\n
2.2.1. T\u1ea7m nh\u00ecn (Vision)<\/b><\/h4>\n
T\u1ea7m nh\u00ecn l\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng d\u00e0i h\u1ea1n m\u00e0 t\u1ed5 ch\u1ee9c h\u01b0\u1edbng \u0111\u1ebfn, ph\u1ea3n \u00e1nh kh\u00e1t v\u1ecdng v\u00e0 m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a t\u1ed5 ch\u1ee9c. N\u00f3 \u0111\u1ecbnh h\u00ecnh l\u00fd do t\u1ed3n t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 h\u01b0\u1edbng d\u1eabn m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n
2.2.2. Chi\u1ebfn l\u01b0\u1ee3c (Strategy)<\/b><\/h4>\n
Chi\u1ebfn l\u01b0\u1ee3c l\u00e0 k\u1ebf ho\u1ea1ch t\u1ed5ng th\u1ec3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1ea7m nh\u00ecn v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. Chi\u1ebfn l\u01b0\u1ee3c bao g\u1ed3m c\u00e1c b\u01b0\u1edbc c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi th\u00e1ch th\u1ee9c v\u00e0 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i trong m\u00f4i tr\u01b0\u1eddng kinh doanh.<\/span><\/p>\n
V\u00ed d\u1ee5: M\u1ed9t doanh nghi\u1ec7p b\u00e1n l\u1ebb c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c \u0111a k\u00eanh (omnichannel) \u0111\u1ec3 k\u1ebft h\u1ee3p b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u00e0 c\u1eeda h\u00e0ng truy\u1ec1n th\u1ed1ng.<\/span><\/p>\n
2.2.3. Ch\u00ednh s\u00e1ch (Policy)<\/b><\/h4>\n
Ch\u00ednh s\u00e1ch l\u00e0 c\u00e1c quy \u0111\u1ecbnh v\u00e0 h\u01b0\u1edbng d\u1eabn ch\u00ednh th\u1ee9c gi\u00fap \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c chu\u1ea9n m\u1ef1c v\u00e0 quy \u0111\u1ecbnh \u0111\u00e3 \u0111\u1eb7t ra.<\/span><\/p>\n
V\u00ed d\u1ee5: Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt d\u1eef li\u1ec7u c\u1ee7a m\u1ed9t c\u00f4ng ty c\u00f4ng ngh\u1ec7 s\u1ebd x\u00e1c \u0111\u1ecbnh c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u1ea3o v\u1ec7 th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/span><\/p>\n
2.2.4. C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c (Organizational structure)<\/b><\/h4>\n
C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c l\u00e0 s\u1ef1 s\u1eafp x\u1ebfp c\u00e1c b\u1ed9 ph\u1eadn v\u00e0 v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c trong t\u1ed5 ch\u1ee9c \u0111\u1ec3 th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c v\u00e0 m\u1ee5c ti\u00eau. N\u00f3 quy \u0111\u1ecbnh m\u1ed1i quan h\u1ec7, tr\u00e1ch nhi\u1ec7m v\u00e0 quy\u1ec1n h\u1ea1n gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn v\u00e0 nh\u00e2n vi\u00ean v\u1edbi nhau.<\/span><\/p>\n
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V\u00ed d\u1ee5<\/b>: M\u1ed9t c\u00f4ng ty \u0111a qu\u1ed1c gia c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ma tr\u1eadn \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c ph\u00f2ng ban ch\u1ee9c n\u0103ng v\u00e0 c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh \u1edf c\u00e1c c\u00f9ng \u0111\u1ecba l\u00fd kh\u00e1c nhau.<\/span><\/li>\n<\/ul>\n
2.2.5. V\u0103n h\u00f3a doanh nghi\u1ec7p (Corporate culture)<\/b><\/h4>\n
V\u0103n h\u00f3a doanh nghi\u1ec7p l\u00e0 t\u1eadp h\u1ee3p c\u00e1c gi\u00e1 tr\u1ecb, ni\u1ec1m tin, v\u00e0 th\u1ef1c ti\u1ec5n \u0111\u01b0\u1ee3c chia s\u1ebb trong t\u1ed5 ch\u1ee9c. V\u0103n h\u00f3a doanh nghi\u1ec7p \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng, giao ti\u1ebfp v\u00e0 quy\u1ebft \u0111\u1ecbnh trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n
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V\u00ed d\u1ee5: M\u1ed9t c\u00f4ng ty n\u1ed5i b\u1eadt v\u1ec1 v\u0103n h\u00f3a s\u00e1ng t\u1ea1o c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean th\u1eed nghi\u1ec7m v\u00e0 \u0111\u01b0a ra c\u00e1c \u00fd t\u01b0\u1edfng m\u1edbi m\u00e0 kh\u00f4ng s\u1ee3 th\u1ea5t b\u1ea1i.<\/span><\/li>\n<\/ul>\n
T\u1eb6NG B\u1ea0N EBOOK:<\/span><\/strong> X\u00c2Y D\u1ef0NG V\u0102N HO\u00c1 DOANH NGHI\u1ec6P \u0110\u1ec2 T\u0102NG TR\u01af\u1edeNG G\u1ea4P 4 L\u1ea6N<\/strong><\/span><\/a><\/p><\/blockquote>\n
3. Vai tr\u00f2 c\u1ee7a qu\u1ea3n tr\u1ecb<\/b><\/h2>\n
Qu\u1ea3n tr\u1ecb \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ecbnh h\u01b0\u1edbng, \u0111i\u1ec1u h\u00e0nh v\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c. Vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n \u0111\u00fang vai tr\u00f2 qu\u1ea3n tr\u1ecb gi\u00fap t\u1ed5 ch\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c v\u00e0 duy tr\u00ec s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c vai tr\u00f2 ch\u1ee7 ch\u1ed1t c\u1ee7a qu\u1ea3n tr\u1ecb:<\/span><\/p>\n
$\"\"$ <\/p>\n
3.1. Vai tr\u00f2 chi\u1ebfn l\u01b0\u1ee3c<\/b><\/h3>\n
Vai tr\u00f2 chi\u1ebfn l\u01b0\u1ee3c l\u00e0 vi\u1ec7c \u0111\u1ecbnh h\u00ecnh t\u1ea7m nh\u00ecn v\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau t\u1ed5ng th\u1ec3, x\u00e2y d\u1ef1ng c\u00e1c k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c v\u00e0 \u0111i\u1ec1u ch\u1ec9nh h\u01b0\u1edbng \u0111i c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c c\u01a1 h\u1ed9i v\u00e0 \u0111\u1ed1i ph\u00f3 v\u1edbi c\u00e1c th\u00e1ch th\u1ee9c.<\/span><\/p>\n
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X\u00e1c \u0111\u1ecbnh t\u1ea7m nh\u00ecn v\u00e0 s\u1ee9 m\u1ec7nh<\/b>: \u0110\u1ecbnh h\u01b0\u1edbng d\u00e0i h\u1ea1n m\u00e0 t\u1ed5 ch\u1ee9c s\u1ebd h\u01b0\u1edbng \u0111\u1ebfn, ph\u1ea3n \u00e1nh kh\u00e1t v\u1ecdng v\u00e0 l\u00fd do t\u1ed3n t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
Thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c<\/b>: X\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 m\u00e0 t\u1ed5 ch\u1ee9c c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111\u1ec3 th\u1ef1c hi\u1ec7n t\u1ea7m nh\u00ecn.<\/span><\/li>\n
Ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c<\/b>: X\u00e2y d\u1ef1ng c\u00e1c k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng chi ti\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c.<\/span><\/li>\n<\/ul>\n
3.2. Vai tr\u00f2 \u0111i\u1ec1u h\u00e0nh<\/b><\/h3>\n
Qu\u1ea3n tr\u1ecb th\u1ef1c hi\u1ec7n vai tr\u00f2 \u0111i\u1ec1u h\u00e0nh th\u00f4ng qua vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, \u0111i\u1ec1u h\u00e0nh nh\u00e2n s\u1ef1, v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra theo k\u1ebf ho\u1ea1ch \u0111\u00e3 \u0111\u1ec1 ra.<\/span><\/p>\n
\n
Ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c<\/b>: \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ngu\u1ed3n l\u1ef1c (nh\u00e2n l\u1ef1c, t\u00e0i ch\u00ednh, c\u00f4ng ngh\u1ec7) \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
Qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y<\/b>: \u0110i\u1ec1u h\u00e0nh c\u00e1c quy tr\u00ecnh v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 li\u00ean t\u1ee5c v\u00e0 hi\u1ec7u qu\u1ea3.<\/span><\/li>\n
Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b>: X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y \u0111\u1ec3 duy tr\u00ec s\u1ef1 \u1ed5n \u0111\u1ecbnh v\u00e0 ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c.<\/span><\/li>\n<\/ul>\n
3.3. Vai tr\u00f2 gi\u00e1m s\u00e1t<\/b><\/h3>\n
Vai tr\u00f2 gi\u00e1m s\u00e1t c\u1ee7a qu\u1ea3n tr\u1ecb bao g\u1ed3m vi\u1ec7c theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra \u0111\u00fang k\u1ebf ho\u1ea1ch v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u1ec1 ra. Ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb c\u1ea7n th\u1ef1c hi\u1ec7n ki\u1ec3m tra, ph\u00e2n t\u00edch, v\u00e0 b\u00e1o c\u00e1o \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi cho ho\u1ea1t \u0111\u1ed9ng t\u1ed5 ch\u1ee9c.<\/span><\/p>\n
\n
Gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t<\/b>: Theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPIs) \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang th\u1eddi h\u1ea1n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/li>\n
Ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1<\/b>: \u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c \u0111\u1ec3 ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra bi\u1ec7n ph\u00e1p c\u1ea3i thi\u1ec7n.<\/span><\/li>\n
B\u00e1o c\u00e1o v\u00e0 \u0111i\u1ec1u ch\u1ec9nh<\/b>: B\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 v\u00e0 k\u1ebft qu\u1ea3 cho c\u00e1c b\u00ean li\u00ean quan, v\u00e0 \u0111i\u1ec1u ch\u1ec9nh k\u1ebf ho\u1ea1ch khi c\u1ea7n thi\u1ebft.<\/span><\/li>\n<\/ul>\n
3.4. Vai tr\u00f2 qu\u1ea3n l\u00fd r\u1ee7i ro<\/b><\/h3>\n
Nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n nh\u1eadn di\u1ec7n, \u0111\u00e1nh gi\u00e1 v\u00e0 qu\u1ea3n l\u00fd c\u00e1c r\u1ee7i ro c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u1ed5 ch\u1ee9c. Vi\u1ec7c qu\u1ea3n l\u00fd r\u1ee7i ro gi\u00fap \u0111\u1ea3m b\u1ea3o s\u1ef1 \u1ed5n \u0111\u1ecbnh v\u00e0 an to\u00e0n cho ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng cho t\u1ed5 ch\u1ee9c<\/span><\/p>\n
\n
Nh\u1eadn di\u1ec7n r\u1ee7i ro<\/b>: X\u00e1c \u0111\u1ecbnh c\u00e1c r\u1ee7i ro ti\u1ec1m \u1ea9n c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u1ed5 ch\u1ee9c, v\u00ed d\u1ee5 nh\u01b0 r\u1ee7i ro t\u00e0i ch\u00ednh, r\u1ee7i ro trong ho\u1ea1t \u0111\u1ed9ng, r\u1ee7i ro trong tu\u00e2n th\u1ee7…<\/span><\/li>\n
\u0110\u00e1nh gi\u00e1 r\u1ee7i ro<\/b>: Ph\u00e2n t\u00edch m\u1ee9c \u0111\u1ed9 t\u00e1c \u0111\u1ed9ng v\u00e0 x\u00e1c su\u1ea5t x\u1ea3y ra c\u1ee7a c\u00e1c r\u1ee7i ro \u0111\u00e3 nh\u1eadn di\u1ec7n.<\/span><\/li>\n
Ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch qu\u1ea3n l\u00fd r\u1ee7i ro<\/b>: X\u00e2y d\u1ef1ng c\u00e1c bi\u1ec7n ph\u00e1p ph\u00f2ng ng\u1eeba v\u00e0 \u1ee9ng ph\u00f3 \u0111\u1ec3 gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng c\u1ee7a r\u1ee7i ro.<\/span><\/li>\n<\/ul>\n
3.5. Vai tr\u00f2 x\u00e3 h\u1ed9i<\/b><\/h3>\n
Nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n th\u1ef1c hi\u1ec7n vai tr\u00f2 x\u00e3 h\u1ed9i g\u1ed3m vi\u1ec7c \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u00f3 tr\u00e1ch nhi\u1ec7m v\u1edbi c\u1ed9ng \u0111\u1ed3ng v\u00e0 m\u00f4i tr\u01b0\u1eddng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh v\u00e0 uy t\u00edn c\u1ee7a t\u1ed5 ch\u1ee9c m\u00e0 c\u00f2n \u0111\u00f3ng g\u00f3p v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a x\u00e3 h\u1ed9i.<\/span><\/p>\n
\n
Tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i doanh nghi\u1ec7p (CSR)<\/b>: Th\u1ef1c hi\u1ec7n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 c\u1ed9ng \u0111\u1ed3ng, b\u1ea3o v\u1ec7 m\u00f4i tr\u01b0\u1eddng, v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng cho x\u00e3 h\u1ed9i.<\/span><\/li>\n
Tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u00e0 ti\u00eau chu\u1ea9n<\/b>: \u0110\u1ea3m b\u1ea3o t\u1ed5 ch\u1ee9c tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0 ti\u00eau chu\u1ea9n v\u1ec1 m\u00f4i tr\u01b0\u1eddng, an to\u00e0n lao \u0111\u1ed9ng, v\u00e0 quy\u1ec1n l\u1ee3i c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/li>\n
G\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng<\/b>: Th\u00fac \u0111\u1ea9y c\u00e1c m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c v\u1edbi c\u1ed9ng \u0111\u1ed3ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1eeb thi\u1ec7n v\u00e0 h\u1ee3p t\u00e1c x\u00e3 h\u1ed9i.<\/span><\/li>\n<\/ul>\n
4. Ch\u1ee9c n\u0103ng c\u1ee7a qu\u1ea3n tr\u1ecb<\/b><\/h2>\n
Ch\u1ee9c n\u0103ng c\u1ee7a qu\u1ea3n tr\u1ecb l\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng qu\u00e1t gi\u00fap \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd t\u1ed5 ch\u1ee9c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. D\u1ef1a tr\u00ean khung l\u00fd thuy\u1ebft qu\u1ea3n tr\u1ecb c\u1ee7a Henri Fayol (1841 – 1925) v\u00e0 c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd hi\u1ec7n \u0111\u1ea1i, c\u00e1c ch\u1ee9c n\u0103ng n\u00e0y bao g\u1ed3m: kh\u1edfi x\u01b0\u1edbng, l\u1eadp k\u1ebf ho\u1ea1ch, th\u1ef1c thi, gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1, v\u00e0 ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3i thi\u1ec7n.<\/span><\/p>\n
$\"\"$ <\/p>\n
4.1. Ch\u1ee9c n\u0103ng kh\u1edfi x\u01b0\u1edbng<\/b><\/h3>\n
Ch\u1ee9c n\u0103ng kh\u1edfi x\u01b0\u1edbng li\u00ean quan \u0111\u1ebfn vi\u1ec7c nh\u1eadn di\u1ec7n v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 c\u01a1 h\u1ed9i m\u1edbi, t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho c\u00e1c d\u1ef1 \u00e1n v\u00e0 s\u00e1ng ki\u1ebfn chi\u1ebfn l\u01b0\u1ee3c. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong qu\u00e1 tr\u00ecnh qu\u1ea3n tr\u1ecb, th\u00fac \u0111\u1ea9y s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ed5i m\u1edbi, gi\u00fap t\u1ed5 ch\u1ee9c th\u00edch \u1ee9ng v\u00e0 ph\u00e1t tri\u1ec3n.<\/span><\/p>\n
V\u1edbi y\u00eau c\u1ea7u c\u1ee7a phong c\u00e1ch qu\u1ea3n tr\u1ecb hi\u1ec7n \u0111\u1ea1i, t\u1eadp trung v\u00e0o \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o v\u00e0 kh\u1ea3 n\u0103ng th\u00edch nghi, ch\u1ee9c n\u0103ng kh\u1edfi x\u01b0\u1edbng l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng v\u1edbi doanh nghi\u1ec7p hi\u1ec7n nay, nh\u1ea5n m\u1ea1nh s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a vi\u1ec7c nh\u1eadn di\u1ec7n c\u01a1 h\u1ed9i trong ho\u1ea1t \u0111\u1ed9ng kinh doanh, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n
Ho\u1ea1t \u0111\u1ed9ng ch\u00ednh c\u1ee7a ch\u1ee9c n\u0103ng kh\u1edfi x\u01b0\u1edbng:<\/span><\/p>\n
\n
\u0110\u1ec1 xu\u1ea5t \u00fd t\u01b0\u1edfng v\u00e0 d\u1ef1 \u00e1n m\u1edbi.<\/span><\/li>\n
Kh\u1edfi \u0111\u1ed9ng c\u00e1c nghi\u00ean c\u1ee9u kh\u1ea3 thi \u00fd t\u01b0\u1edfng m\u1edbi v\u00e0 \u0111\u00e1nh gi\u00e1 ti\u1ec1m n\u0103ng.<\/span><\/li>\n<\/ul>\n
4.2. Ch\u1ee9c n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch<\/b><\/h3>\n
L\u1eadp k\u1ebf ho\u1ea1ch l\u00e0 qu\u00e1 tr\u00ecnh x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u00f3. \u0110\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng cho m\u1ecdi ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb, \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ed5 ch\u1ee9c c\u00f3 h\u01b0\u1edbng \u0111i r\u00f5 r\u00e0ng v\u00e0 chu\u1ea9n b\u1ecb t\u1ed1t cho c\u00e1c th\u00e1ch th\u1ee9c.<\/span><\/p>\n
Ch\u1ee9c n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch c\u1ee7a theo khung l\u00fd thuy\u1ebft c\u1ee7a Fayol nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n. Nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng thi\u1ebft l\u1eadp k\u1ebf ho\u1ea1ch c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn v\u00e0 tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n
Ho\u1ea1t \u0111\u1ed9ng ch\u00ednh c\u1ee7a ch\u1ee9c n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch th\u01b0\u1eddng l\u00e0:\u00a0<\/span><\/p>\n
\n
\u0110\u1eb7t m\u1ee5c ti\u00eau SMART (Specific, Measurable, Achievable, Relevant, Time-bound)<\/span><\/li>\n
Ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c v\u00e0 k\u1ebf ho\u1ea1ch d\u00e0i h\u1ea1n<\/span><\/li>\n
X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng chi ti\u1ebft<\/span><\/li>\n<\/ul>\n
4.3. Ch\u1ee9c n\u0103ng th\u1ef1c thi<\/b><\/h3>\n
Ch\u1ee9c n\u0103ng th\u1ef1c thi bao g\u1ed3m vi\u1ec7c tri\u1ec3n khai k\u1ebf ho\u1ea1ch v\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y. \u0110\u00e2y l\u00e0 qu\u00e1 tr\u00ecnh bi\u1ebfn c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 k\u1ebf ho\u1ea1ch th\u00e0nh h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n
Ch\u1ee9c n\u0103ng th\u1ef1c thi t\u01b0\u01a1ng \u1ee9ng v\u1edbi ch\u1ee9c n\u0103ng ch\u1ec9 \u0111\u1ea1o trong khung l\u00fd thuy\u1ebft c\u1ee7a Fayol. Ch\u1ec9 \u0111\u1ea1o bao g\u1ed3m vi\u1ec7c tri\u1ec3n khai v\u00e0 gi\u00e1m s\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 v\u00e0 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau.<\/span><\/p>\n
C\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u00ednh c\u1ee7a ch\u1ee9c n\u0103ng th\u1ef1c thi<\/span><\/p>\n
\n
Tri\u1ec3n khai k\u1ebf ho\u1ea1ch \u0111\u00e3 x\u00e2y d\u1ef1ng<\/span><\/li>\n
Qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c v\u00e0 ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5<\/span><\/li>\n
\u0110i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh<\/span><\/li>\n<\/ul>\n
V\u00ed d\u1ee5<\/b>: M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n x\u00e2y d\u1ef1ng tri\u1ec3n khai k\u1ebf ho\u1ea1ch thi c\u00f4ng, ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c cho c\u00e1c \u0111\u1ed9i thi c\u00f4ng v\u00e0 \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ea1i c\u00f4ng tr\u01b0\u1eddng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9.<\/span><\/p>\n
4.4. Ch\u1ee9c n\u0103ng gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1<\/b><\/h3>\n
Ch\u1ee9c n\u0103ng gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 t\u1eadp trung v\u00e0o vi\u1ec7c theo d\u00f5i hi\u1ec7u qu\u1ea3 th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch, \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3, v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c \u0111i \u0111\u00fang h\u01b0\u1edbng. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng.<\/span><\/p>\n
M\u1ed9t s\u1ed1 ho\u1ea1t \u0111\u1ed9ng ch\u00ednh c\u1ee7a ch\u1ee9c n\u0103ng \u0111\u00e1nh gi\u00e1:<\/span><\/p>\n
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Theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, s\u1eed d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t.<\/span><\/li>\n
\u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c so v\u1edbi m\u1ee5c ti\u00eau \u0111\u1ec1 ra.<\/span><\/li>\n
X\u00e2y d\u1ef1ng b\u00e1o c\u00e1o v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/span><\/li>\n<\/ul>\n
$\"\"$ <\/a><\/p>\n
4.5. Ch\u1ee9c n\u0103ng ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3i thi\u1ec7n<\/b><\/h3>\n
Ch\u1ee9c n\u0103ng ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3i thi\u1ec7n bao g\u1ed3m vi\u1ec7c thu th\u1eadp th\u00f4ng tin ph\u1ea3n h\u1ed3i, ph\u00e2n t\u00edch c\u00e1c b\u00e0i h\u1ecdc kinh nghi\u1ec7m, v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh trong doanh nghi\u1ec7p<\/span><\/p>\n
C\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u00ednh:<\/span><\/p>\n
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Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan.<\/span><\/li>\n
Ph\u00e2n t\u00edch v\u00e0 r\u00fat ra c\u00e1c b\u00e0i h\u1ecdc t\u1eeb c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u00e3 th\u1ef1c hi\u1ec7n.<\/span><\/li>\n
Th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 hi\u1ec7u su\u1ea5t.<\/span><\/li>\n<\/ul>\n
5. Ph\u00e2n bi\u1ec7t qu\u1ea3n tr\u1ecb v\u00e0 qu\u1ea3n l\u00fd<\/b><\/h2>\n
Trong ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p, kh\u00e1i ni\u1ec7m “qu\u1ea3n tr\u1ecb” v\u00e0 “qu\u1ea3n l\u00fd” th\u01b0\u1eddng b\u1ecb nh\u1ea7m l\u1eabn v\u00e0 s\u1eed d\u1ee5ng l\u1eabn l\u1ed9n. M\u1eb7c d\u00f9 c\u00f3 li\u00ean quan \u0111\u1ebfn nhau, hai kh\u00e1i ni\u1ec7m n\u00e0y \u0111\u1ea1i di\u1ec7n cho c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau trong vi\u1ec7c \u0111i\u1ec1u h\u00e0nh m\u1ed9t t\u1ed5 ch\u1ee9c. Vi\u1ec7c ph\u00e2n bi\u1ec7t r\u00f5 r\u00e0ng gi\u1eefa<\/span> qu\u1ea3n tr\u1ecb v\u00e0 qu\u1ea3n l\u00fd<\/b> gi\u00fap c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n
5.1. Kh\u00e1i ni\u1ec7m qu\u1ea3n tr\u1ecb<\/b><\/h3>\n
Qu\u1ea3n tr\u1ecb (Governance) l\u00e0 qu\u00e1 tr\u00ecnh x\u00e1c \u0111\u1ecbnh c\u00e1c ch\u00ednh s\u00e1ch, thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c, v\u00e0 gi\u00e1m s\u00e1t vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c. Qu\u1ea3n tr\u1ecb th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn c\u00e1c quy\u1ebft \u0111\u1ecbnh \u1edf c\u1ea5p cao, t\u1ea1o ra khung ph\u00e1p l\u00fd v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n
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T\u1eadp trung v\u00e0o t\u1ea7m nh\u00ecn v\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n<\/b>: Qu\u1ea3n tr\u1ecb \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ed5 ch\u1ee9c c\u00f3 m\u1ed9t t\u1ea7m nh\u00ecn r\u00f5 r\u00e0ng v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.<\/span><\/li>\n
Thi\u1ebft l\u1eadp ch\u00ednh s\u00e1ch (policy) v\u00e0 khung h\u00e0nh \u0111\u1ed9ng (framework)<\/b>: X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u00ednh s\u00e1ch, nguy\u00ean t\u1eafc v\u00e0 quy \u0111\u1ecbnh \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
Gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n l\u00fd c\u00e1c b\u00ean li\u00ean quan (stakeholder)<\/b>: T\u01b0\u01a1ng t\u00e1c v\u1edbi v\u1edbi c\u1ed5 \u0111\u00f4ng, nh\u00e0 \u0111\u1ea7u t\u01b0, c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc\u2026<\/span><\/li>\n<\/ul>\n
5.2. Kh\u00e1i ni\u1ec7m qu\u1ea3n l\u00fd<\/b><\/h3>\n
Qu\u1ea3n l\u00fd (Management) l\u00e0 qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp b\u1edfi qu\u1ea3n tr\u1ecb. N\u00f3 bao g\u1ed3m vi\u1ec7c \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a t\u1ed5 ch\u1ee9c, qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c, v\u00e0 gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ea1t.<\/span><\/p>\n
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T\u1eadp trung v\u00e0o th\u1ef1c hi\u1ec7n v\u00e0 \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y<\/b>: Nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3.<\/span><\/li>\n
Qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c<\/b>: Ph\u00e2n b\u1ed5, s\u1eed d\u1ee5ng v\u00e0 gi\u00e1m s\u00e1t ngu\u1ed3n l\u1ef1c (nh\u00e2n l\u1ef1c, t\u00e0i ch\u00ednh, v\u00e0 c\u00f4ng ngh\u1ec7) m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3<\/span><\/li>\n
Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 ra quy\u1ebft \u0111\u1ecbnh h\u00e0ng ng\u00e0y<\/b>: Nh\u00e0 qu\u1ea3n l\u00fd ch\u1ecbu tr\u00e1ch nhi\u1ec7m x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y v\u00e0 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh x\u1eed l\u00fd.<\/span><\/li>\n<\/ul>\n
5.3. S\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh gi\u1eefa qu\u1ea3n tr\u1ecb v\u00e0 qu\u1ea3n l\u00fd<\/b><\/h3>\n\n\n\n\n\n\n\n\n\n
Kh\u00eda c\u1ea1nh<\/b><\/td>\n Qu\u1ea3n tr\u1ecb (Governance)<\/b><\/td>\n Qu\u1ea3n l\u00fd (Management)<\/b><\/td>\n<\/tr>\n
Ph\u1ea1m vi<\/b><\/td>\n T\u1eadp trung v\u00e0o t\u1ea7m nh\u00ecn, chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ch\u00ednh s\u00e1ch<\/span><\/td>\n T\u1eadp trung v\u00e0o tri\u1ec3n khai v\u00e0 \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y<\/span><\/td>\n<\/tr>\n
M\u1ee5c ti\u00eau<\/b><\/td>\n X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n v\u00e0 t\u1ea7m nh\u00ecn<\/span><\/td>\n \u0110\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, ng\u1eafn h\u1ea1n<\/span><\/td>\n<\/tr>\n
Quy\u1ebft \u0111\u1ecbnh<\/b><\/td>\n \u0110\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh c\u1ea5p cao, chi\u1ebfn l\u01b0\u1ee3c<\/span><\/td>\n \u0110\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh th\u1ef1c ti\u1ec5n h\u00e0ng ng\u00e0y<\/span><\/td>\n<\/tr>\n
Vai tr\u00f2<\/b><\/td>\n Gi\u00e1m s\u00e1t, \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 thi\u1ebft l\u1eadp ch\u00ednh s\u00e1ch<\/span><\/td>\n \u0110i\u1ec1u h\u00e0nh, tri\u1ec3n khai k\u1ebf ho\u1ea1ch v\u00e0 qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c<\/span><\/td>\n<\/tr>\n
T\u01b0\u01a1ng t\u00e1c<\/b><\/td>\n L\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u00ean li\u00ean quan \u1edf c\u1ea5p cao<\/span><\/td>\n L\u00e0m vi\u1ec7c v\u1edbi nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung<\/span><\/td>\n<\/tr>\n
Th\u1eddi gian<\/b><\/td>\n D\u00e0i h\u1ea1n<\/span><\/td>\n Ng\u1eafn h\u1ea1n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
5.4. M\u1ed1i quan h\u1ec7 gi\u1eefa qu\u1ea3n tr\u1ecb v\u00e0 qu\u1ea3n l\u00fd<\/b><\/h3>\n
Qu\u1ea3n tr\u1ecb v\u00e0 qu\u1ea3n l\u00fd c\u00f3 m\u1ed1i quan h\u1ec7 t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 l\u1eabn nhau. Qu\u1ea3n tr\u1ecb x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ch\u00ednh s\u00e1ch t\u1ed5ng th\u1ec3, trong khi qu\u1ea3n l\u00fd ch\u1ecbu tr\u00e1ch nhi\u1ec7m tri\u1ec3n khai v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c k\u1ebf ho\u1ea1ch n\u00e0y. C\u1ee5 th\u1ec3:<\/span><\/p>\n
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Qu\u1ea3n tr\u1ecb \u0111\u1ecbnh h\u01b0\u1edbng, qu\u1ea3n l\u00fd th\u1ef1c hi\u1ec7n<\/b>: Qu\u1ea3n tr\u1ecb cung c\u1ea5p khung chi\u1ebfn l\u01b0\u1ee3c. Qu\u1ea3n l\u00fd tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ecbnh.<\/span><\/li>\n
Qu\u1ea3n tr\u1ecb gi\u00e1m s\u00e1t, qu\u1ea3n l\u00fd b\u00e1o c\u00e1o<\/b>: Qu\u1ea3n tr\u1ecb gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 v\u00e0 hi\u1ec7u qu\u1ea3, trong khi qu\u1ea3n l\u00fd b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/span><\/li>\n
Qu\u1ea3n tr\u1ecb \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c, qu\u1ea3n l\u00fd \u0111i\u1ec1u ch\u1ec9nh ho\u1ea1t \u0111\u1ed9ng<\/b>: Qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c d\u1ef1a tr\u00ean c\u00e1c b\u00e1o c\u00e1o t\u1eeb qu\u1ea3n l\u00fd, v\u00e0 qu\u1ea3n l\u00fd \u0111i\u1ec1u ch\u1ec9nh ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c m\u1edbi.<\/span><\/li>\n<\/ul>\n
6. \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 trong qu\u1ea3n tr\u1ecb<\/b><\/h2>\n
Trong th\u1eddi \u0111\u1ea1i hi\u1ec7n nay, c\u00f4ng ngh\u1ec7 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb, gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c linh ho\u1ea1t th\u00edch nghi nhanh ch\u00f3ng v\u1edbi c\u00e1c thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng, t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng c\u1ea1nh tranh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00f4ng ngh\u1ec7 n\u1ed5i b\u1eadt \u1ee9ng d\u1ee5ng cho ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb c\u1ee7a doanh nghi\u1ec7p<\/span><\/p>\n
6.1. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c doanh nghi\u1ec7p (ERP)<\/b><\/h3>\n
ERP (vi\u1ebft t\u1eaft c\u1ee7a <\/span>Enterprise Resource Planning<\/span><\/a>) l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng gi\u00fap ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c hay qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. Trong \u0111\u00f3:<\/span><\/p>\n
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Enterprise (Doanh nghi\u1ec7p):<\/b> Doanh nghi\u1ec7p l\u00e0 \u0111\u01a1n v\u1ecb \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m \u0111\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n t\u00e0i nguy\u00ean v\u00e0 ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/span><\/li>\n
Resource (Ngu\u1ed3n l\u1ef1c): <\/b>L\u00e0 nh\u1eefng t\u00e0i nguy\u00ean c\u1ee7a doanh nghi\u1ec7p, bao g\u1ed3m nh\u00e2n l\u1ef1c, nh\u1eefng t\u00e0i s\u1ea3n c\u00f3 s\u1eb5n, li\u00ean quan \u0111\u1ebfn t\u1ed5 ch\u1ee9c ho\u1eb7c l\u00e0 nh\u1eefng gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c t\u1ea1o ra m\u1ed7i ng\u00e0y. \u1ee8ng d\u1ee5ng ERP v\u00e0o trong doanh nghi\u1ec7p l\u00e0 t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c t\u00e0i nguy\u00ean, nh\u1ea5t l\u00e0 nh\u00e2n l\u1ef1c.<\/span><\/li>\n
Planning (Ho\u1ea1ch \u0111\u1ecbnh):<\/b> ERP h\u1ed7 tr\u1ee3 l\u00ean k\u1ebf ho\u1ea1ch c\u00e1c n\u1ed9i dung c\u00f4ng vi\u1ec7c, t\u00e0i nguy\u00ean doanh nghi\u1ec7p c\u1ea7n trong s\u1ea3n xu\u1ea5t, kinh doanh. Ngo\u00e0i ra, ph\u1ea7n m\u1ec1m c\u00f2n t\u00ednh to\u00e1n v\u00e0 d\u1ef1 b\u00e1o c\u00e1c kh\u1ea3 n\u0103ng s\u1ebd ph\u00e1t sinh trong t\u01b0\u01a1ng lai.<\/span><\/li>\n<\/ul>\n
Nh\u01b0 v\u1eady, <\/span>ph\u1ea7n m\u1ec1m ERP<\/span><\/a> \u0111\u01b0\u1ee3c hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ed9t m\u00f4 h\u00ecnh c\u00f4ng ngh\u1ec7 all-in-one, t\u00edch h\u1ee3p g\u1ed3m nhi\u1ec1u c\u00f4ng c\u1ee5: qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, k\u1ebf ho\u1ea1ch s\u1ea3n ph\u1ea9m, chi ph\u00ed, giao v\u1eadn, b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd kho, k\u1ebf to\u00e1n,\u2026 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p qu\u1ea3n tr\u1ecb to\u00e0n di\u1ec7n m\u1ecdi ho\u1ea1t \u0111\u1ed9ng tr\u00ean 1 n\u1ec1n t\u1ea3ng duy nh\u1ea5t<\/span><\/p>\n
ERP \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng trong s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a doanh nghi\u1ec7p. M\u1ee5c \u0111\u00edch c\u1ee7a ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb ERP \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng l\u00ean l\u00e0 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u t\u1ef1 \u0111\u1ed9ng h\u1ee3p nh\u1ea5t v\u00e0 xuy\u00ean su\u1ed1t gi\u1eefa c\u00e1c ph\u00f2ng ban, gi\u1eefa c\u00e1c kh\u00e2u ho\u1ea1t \u0111\u1ed9ng nh\u01b0: qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh, qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng, qu\u1ea3n l\u00fd mua h\u00e0ng, qu\u1ea3n l\u00fd s\u1ea3n xu\u1ea5t, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1,\u2026<\/span><\/p>\n
Nh\u1edd c\u00f3 ERP, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng, ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c ph\u00f2ng ban \u0111\u1ec3 c\u00f9ng h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung v\u00e0 gia t\u0103ng n\u0103ng su\u1ea5t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n
MISA AMIS<\/a><\/span><\/strong> l\u00e0 n\u1ec1n t\u1ea3ng ERP h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p qu\u1ea3n l\u00fd t\u1ed5ng th\u1ec3 m\u1ecdi ho\u1ea1t \u0111\u1ed9ng t\u1eeb T\u00e0i ch\u00ednh – K\u1ebf to\u00e1n, Marketing – B\u00e1n h\u00e0ng, Qu\u1ea3n tr\u1ecb ngu\u1ed3n nh\u00e2n l\u1ef1c cho \u0111\u1ebfn V\u0103n ph\u00f2ng s\u1ed1 (qu\u1ea3n l\u00fd C\u00f4ng vi\u1ec7c, Quy tr\u00ecnh,…).<\/p>\n
V\u1edbi 30+ ph\u1ea7n m\u1ec1m chuy\u00ean bi\u1ec7t, c\u00e1c ph\u1ea7n m\u1ec1m k\u1ebft n\u1ed1i ch\u1eb7t ch\u1ebd v\u1edbi nhau, ch\u1ec9 v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3n duy nh\u1ea5t l\u00e0 MISA AMIS, doanh nghi\u1ec7p d\u1ec5 d\u00e0ng t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh, n\u00e2ng cao n\u0103ng su\u1ea5t, hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 kh\u1ea3 n\u0103ng c\u1ea1nh tranh trong m\u00f4i tr\u01b0\u1eddng thay \u0111\u1ed5i li\u00ean t\u1ee5c.<\/p>\n
H\u01a1n 250.000+ doanh nghi\u1ec7p \u0111\u00e3 tin ch\u1ecdn MISA AMIS, trong \u0111\u00f3 c\u00f3 C\u00f4ng ty C\u1ed5 ph\u1ea7n LANDCO, C\u00f4ng ty C\u1ed5 Ph\u1ea7n Viglacera H\u1ea1 Long, C\u00f4ng ty TNHH S\u1ea3n xu\u1ea5t X\u00e2y d\u1ef1ng Th\u01b0\u01a1ng m\u1ea1i \u0110\u1ea1i \u00c1 Ch\u00e2u, C\u00f4ng ty Austdoor,\u2026 v\u00e0 nhi\u1ec1u doanh nghi\u1ec7p kh\u00e1c.<\/p>\n
D\u00f9ng th\u1eed v\u00e0 kh\u00e1m ph\u00e1 s\u1ee9c m\u1ea1nh c\u1ee7a MISA AMIS t\u1ea1i \u0111\u00e2y:<\/p>\n
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Kh\u00eda c\u1ea1nh<\/b><\/td>\n	Qu\u1ea3n tr\u1ecb (Governance)<\/b><\/td>\n	Qu\u1ea3n l\u00fd (Management)<\/b><\/td>\n<\/tr>\n
Ph\u1ea1m vi<\/b><\/td>\n	T\u1eadp trung v\u00e0o t\u1ea7m nh\u00ecn, chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ch\u00ednh s\u00e1ch<\/span><\/td>\n	T\u1eadp trung v\u00e0o tri\u1ec3n khai v\u00e0 \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y<\/span><\/td>\n<\/tr>\n
M\u1ee5c ti\u00eau<\/b><\/td>\n	X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n v\u00e0 t\u1ea7m nh\u00ecn<\/span><\/td>\n	\u0110\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, ng\u1eafn h\u1ea1n<\/span><\/td>\n<\/tr>\n
Quy\u1ebft \u0111\u1ecbnh<\/b><\/td>\n	\u0110\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh c\u1ea5p cao, chi\u1ebfn l\u01b0\u1ee3c<\/span><\/td>\n	\u0110\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh th\u1ef1c ti\u1ec5n h\u00e0ng ng\u00e0y<\/span><\/td>\n<\/tr>\n
Vai tr\u00f2<\/b><\/td>\n	Gi\u00e1m s\u00e1t, \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 thi\u1ebft l\u1eadp ch\u00ednh s\u00e1ch<\/span><\/td>\n	\u0110i\u1ec1u h\u00e0nh, tri\u1ec3n khai k\u1ebf ho\u1ea1ch v\u00e0 qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c<\/span><\/td>\n<\/tr>\n
T\u01b0\u01a1ng t\u00e1c<\/b><\/td>\n	L\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u00ean li\u00ean quan \u1edf c\u1ea5p cao<\/span><\/td>\n	L\u00e0m vi\u1ec7c v\u1edbi nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung<\/span><\/td>\n<\/tr>\n
Th\u1eddi gian<\/b><\/td>\n	D\u00e0i h\u1ea1n<\/span><\/td>\n	Ng\u1eafn h\u1ea1n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n 5.4. M\u1ed1i quan h\u1ec7 gi\u1eefa qu\u1ea3n tr\u1ecb v\u00e0 qu\u1ea3n l\u00fd<\/b><\/h3>\n Qu\u1ea3n tr\u1ecb v\u00e0 qu\u1ea3n l\u00fd c\u00f3 m\u1ed1i quan h\u1ec7 t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 l\u1eabn nhau. Qu\u1ea3n tr\u1ecb x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau, chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ch\u00ednh s\u00e1ch t\u1ed5ng th\u1ec3, trong khi qu\u1ea3n l\u00fd ch\u1ecbu tr\u00e1ch nhi\u1ec7m tri\u1ec3n khai v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c k\u1ebf ho\u1ea1ch n\u00e0y. C\u1ee5 th\u1ec3:<\/span><\/p>\n \n Qu\u1ea3n tr\u1ecb \u0111\u1ecbnh h\u01b0\u1edbng, qu\u1ea3n l\u00fd th\u1ef1c hi\u1ec7n<\/b>: Qu\u1ea3n tr\u1ecb cung c\u1ea5p khung chi\u1ebfn l\u01b0\u1ee3c. Qu\u1ea3n l\u00fd tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ecbnh.<\/span><\/li>\n Qu\u1ea3n tr\u1ecb gi\u00e1m s\u00e1t, qu\u1ea3n l\u00fd b\u00e1o c\u00e1o<\/b>: Qu\u1ea3n tr\u1ecb gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 v\u00e0 hi\u1ec7u qu\u1ea3, trong khi qu\u1ea3n l\u00fd b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/span><\/li>\n Qu\u1ea3n tr\u1ecb \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c, qu\u1ea3n l\u00fd \u0111i\u1ec1u ch\u1ec9nh ho\u1ea1t \u0111\u1ed9ng<\/b>: Qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c d\u1ef1a tr\u00ean c\u00e1c b\u00e1o c\u00e1o t\u1eeb qu\u1ea3n l\u00fd, v\u00e0 qu\u1ea3n l\u00fd \u0111i\u1ec1u ch\u1ec9nh ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c m\u1edbi.<\/span><\/li>\n<\/ul>\n 6. \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 trong qu\u1ea3n tr\u1ecb<\/b><\/h2>\n Trong th\u1eddi \u0111\u1ea1i hi\u1ec7n nay, c\u00f4ng ngh\u1ec7 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb, gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c linh ho\u1ea1t th\u00edch nghi nhanh ch\u00f3ng v\u1edbi c\u00e1c thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng, t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng c\u1ea1nh tranh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00f4ng ngh\u1ec7 n\u1ed5i b\u1eadt \u1ee9ng d\u1ee5ng cho ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb c\u1ee7a doanh nghi\u1ec7p<\/span><\/p>\n 6.1. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c doanh nghi\u1ec7p (ERP)<\/b><\/h3>\n ERP (vi\u1ebft t\u1eaft c\u1ee7a <\/span>Enterprise Resource Planning<\/span><\/a>) l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng gi\u00fap ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c hay qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. Trong \u0111\u00f3:<\/span><\/p>\n \n Enterprise (Doanh nghi\u1ec7p):<\/b> Doanh nghi\u1ec7p l\u00e0 \u0111\u01a1n v\u1ecb \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m \u0111\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n t\u00e0i nguy\u00ean v\u00e0 ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/span><\/li>\n Resource (Ngu\u1ed3n l\u1ef1c): <\/b>L\u00e0 nh\u1eefng t\u00e0i nguy\u00ean c\u1ee7a doanh nghi\u1ec7p, bao g\u1ed3m nh\u00e2n l\u1ef1c, nh\u1eefng t\u00e0i s\u1ea3n c\u00f3 s\u1eb5n, li\u00ean quan \u0111\u1ebfn t\u1ed5 ch\u1ee9c ho\u1eb7c l\u00e0 nh\u1eefng gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c t\u1ea1o ra m\u1ed7i ng\u00e0y. \u1ee8ng d\u1ee5ng ERP v\u00e0o trong doanh nghi\u1ec7p l\u00e0 t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c t\u00e0i nguy\u00ean, nh\u1ea5t l\u00e0 nh\u00e2n l\u1ef1c.<\/span><\/li>\n Planning (Ho\u1ea1ch \u0111\u1ecbnh):<\/b> ERP h\u1ed7 tr\u1ee3 l\u00ean k\u1ebf ho\u1ea1ch c\u00e1c n\u1ed9i dung c\u00f4ng vi\u1ec7c, t\u00e0i nguy\u00ean doanh nghi\u1ec7p c\u1ea7n trong s\u1ea3n xu\u1ea5t, kinh doanh. Ngo\u00e0i ra, ph\u1ea7n m\u1ec1m c\u00f2n t\u00ednh to\u00e1n v\u00e0 d\u1ef1 b\u00e1o c\u00e1c kh\u1ea3 n\u0103ng s\u1ebd ph\u00e1t sinh trong t\u01b0\u01a1ng lai.<\/span><\/li>\n<\/ul>\n Nh\u01b0 v\u1eady, <\/span>ph\u1ea7n m\u1ec1m ERP<\/span><\/a> \u0111\u01b0\u1ee3c hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ed9t m\u00f4 h\u00ecnh c\u00f4ng ngh\u1ec7 all-in-one, t\u00edch h\u1ee3p g\u1ed3m nhi\u1ec1u c\u00f4ng c\u1ee5: qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, k\u1ebf ho\u1ea1ch s\u1ea3n ph\u1ea9m, chi ph\u00ed, giao v\u1eadn, b\u00e1n h\u00e0ng, qu\u1ea3n l\u00fd kho, k\u1ebf to\u00e1n,\u2026 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p qu\u1ea3n tr\u1ecb to\u00e0n di\u1ec7n m\u1ecdi ho\u1ea1t \u0111\u1ed9ng tr\u00ean 1 n\u1ec1n t\u1ea3ng duy nh\u1ea5t<\/span><\/p>\n ERP \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng trong s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a doanh nghi\u1ec7p. M\u1ee5c \u0111\u00edch c\u1ee7a ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb ERP \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng l\u00ean l\u00e0 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u t\u1ef1 \u0111\u1ed9ng h\u1ee3p nh\u1ea5t v\u00e0 xuy\u00ean su\u1ed1t gi\u1eefa c\u00e1c ph\u00f2ng ban, gi\u1eefa c\u00e1c kh\u00e2u ho\u1ea1t \u0111\u1ed9ng nh\u01b0: qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh, qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng, qu\u1ea3n l\u00fd mua h\u00e0ng, qu\u1ea3n l\u00fd s\u1ea3n xu\u1ea5t, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1,\u2026<\/span><\/p>\n Nh\u1edd c\u00f3 ERP, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng, ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c ph\u00f2ng ban \u0111\u1ec3 c\u00f9ng h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung v\u00e0 gia t\u0103ng n\u0103ng su\u1ea5t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n MISA AMIS<\/a><\/span><\/strong> l\u00e0 n\u1ec1n t\u1ea3ng ERP h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p qu\u1ea3n l\u00fd t\u1ed5ng th\u1ec3 m\u1ecdi ho\u1ea1t \u0111\u1ed9ng t\u1eeb T\u00e0i ch\u00ednh – K\u1ebf to\u00e1n, Marketing – B\u00e1n h\u00e0ng, Qu\u1ea3n tr\u1ecb ngu\u1ed3n nh\u00e2n l\u1ef1c cho \u0111\u1ebfn V\u0103n ph\u00f2ng s\u1ed1 (qu\u1ea3n l\u00fd C\u00f4ng vi\u1ec7c, Quy tr\u00ecnh,…).<\/p>\n V\u1edbi 30+ ph\u1ea7n m\u1ec1m chuy\u00ean bi\u1ec7t, c\u00e1c ph\u1ea7n m\u1ec1m k\u1ebft n\u1ed1i ch\u1eb7t ch\u1ebd v\u1edbi nhau, ch\u1ec9 v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3n duy nh\u1ea5t l\u00e0 MISA AMIS, doanh nghi\u1ec7p d\u1ec5 d\u00e0ng t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh, n\u00e2ng cao n\u0103ng su\u1ea5t, hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 kh\u1ea3 n\u0103ng c\u1ea1nh tranh trong m\u00f4i tr\u01b0\u1eddng thay \u0111\u1ed5i li\u00ean t\u1ee5c.<\/p>\n H\u01a1n 250.000+ doanh nghi\u1ec7p \u0111\u00e3 tin ch\u1ecdn MISA AMIS, trong \u0111\u00f3 c\u00f3 C\u00f4ng ty C\u1ed5 ph\u1ea7n LANDCO, C\u00f4ng ty C\u1ed5 Ph\u1ea7n Viglacera H\u1ea1 Long, C\u00f4ng ty TNHH S\u1ea3n xu\u1ea5t X\u00e2y d\u1ef1ng Th\u01b0\u01a1ng m\u1ea1i \u0110\u1ea1i \u00c1 Ch\u00e2u, C\u00f4ng ty Austdoor,\u2026 v\u00e0 nhi\u1ec1u doanh nghi\u1ec7p kh\u00e1c.<\/p>\n D\u00f9ng th\u1eed v\u00e0 kh\u00e1m ph\u00e1 s\u1ee9c m\u1ea1nh c\u1ee7a MISA AMIS t\u1ea1i \u0111\u00e2y:<\/p>\n <\/p>\n