{"id":123,"date":"2021-10-18T14:19:39","date_gmt":"2021-10-18T07:19:39","guid":{"rendered":"http:\/\/why-amis.misa.vn\/bao-chi-noi-gi-ve-chung-toi\/?p=123"},"modified":"2022-08-01T13:47:03","modified_gmt":"2022-08-01T06:47:03","slug":"quan-ly-quan-he-khach-hang-va-theo-doi-cong-viec-cua-nhan-vien-nhu-the-nao-de-khong-bi-rot-khach","status":"publish","type":"post","link":"http:\/\/amis.misa.vn\/bao-chi-noi-ve-amis\/quan-ly-quan-he-khach-hang-va-theo-doi-cong-viec-cua-nhan-vien-nhu-the-nao-de-khong-bi-rot-khach\/","title":{"rendered":"Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00f4ng b\u1ecb \u201cr\u1edbt\u201d kh\u00e1ch?"},"content":{"rendered":"

B\u00e0i to\u00e1n \u201ckh\u00f3 nh\u1eb1n\u201d \u0111\u1eb7t ra cho doanh nghi\u1ec7p c\u00f3 b\u1ed9 ph\u1eadn kinh doanh l\u1edbn ho\u1eb7c ph\u1ea3i ho\u1ea1t \u0111\u1ed9ng t\u1eeb xa do Covid l\u00e0 l\u00e0m sao \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u1ed1i kinh doanh v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c s\u1ef1 li\u00ean k\u1ebft ch\u1eb7t ch\u1ebd v\u1ec1 s\u1ed1 li\u1ec7u gi\u1eefa b\u00e1n h\u00e0ng, k\u1ebf to\u00e1n v\u00e0 kho?<\/span><\/strong><\/p>\n

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CRM v\u00e0 n\u1ed7i l\u00f2ng c\u1ee7a qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng kh\u00f4ng ch\u1ec9 ri\u00eang m\u00f9a d\u1ecbch Covid<\/strong><\/span><\/p>\n

MGLAND \u2013 m\u1ed9t doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c ph\u00e2n ph\u1ed1i b\u1ea5t \u0111\u1ed9ng s\u1ea3n cao c\u1ea5p \u0111\u00e3 t\u1eebng g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng khi kh\u00f3 th\u1ea5y \u0111\u01b0\u1ee3c chi ti\u1ebft kh\u00e1ch h\u00e0ng \u0111ang tri\u1ec3n khai \u0111\u1ebfn b\u01b0\u1edbc t\u01b0 v\u1ea5n n\u00e0o, g\u1eb7p v\u1ea5n \u0111\u1ec1 ra sao hay c\u00f3 kh\u00f3 kh\u0103n \u1edf \u0111\u00e2u \u0111\u1ec3 qu\u1ea3n l\u00fd h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi. \u0110i\u1ec1u n\u00e0y ch\u1ee7 y\u1ebfu xu\u1ea5t ph\u00e1t t\u1eeb vi\u1ec7c kho\u1ea3ng 300 nh\u00e2n vi\u00ean kinh doanh c\u1ee7a c\u00f4ng ty ph\u00e2n t\u00e1n t\u1ea1i 10 t\u1ec9nh, th\u00e0nh, l\u1ea1i ch\u01b0a c\u00f3 c\u00f4ng c\u1ee5 \u0111\u1ec3 qu\u1ea3n l\u00fd t\u1eadp trung n\u00ean th\u00f4ng tin kh\u00e1ch h\u00e0ng b\u1ecb r\u1eddi r\u1ea1c. Th\u00eam v\u00e0o \u0111\u00f3, d\u1eef li\u1ec7u gi\u1eefa k\u1ebf to\u00e1n v\u00e0 b\u00e1n h\u00e0ng c\u0169ng ch\u01b0a \u0111\u01b0\u1ee3c li\u00ean th\u00f4ng: nh\u00e2n vi\u00ean nh\u1eadp d\u1eef li\u1ec7u b\u00e1n h\u00e0ng v\u00e0o b\u1ea3ng excel, sau \u0111\u00f3, k\u1ebf to\u00e1n l\u1ea1i th\u00eam m\u1ed9t b\u01b0\u1edbc h\u1ea1ch to\u00e1n n\u1eefa, kh\u00e1 m\u1ea5t th\u1eddi gian v\u00e0 th\u1eadm ch\u00ed x\u1ea3y ra sai s\u00f3t. “M\u1ed7i khi nh\u00e2n vi\u00ean mu\u1ed1n ki\u1ec3m tra xem t\u00ecnh tr\u1ea1ng c\u0103n h\u1ed9 \u0111\u1ec3 t\u01b0 v\u1ea5n kh\u00e1ch s\u1ebd ph\u1ea3i \u0111\u1ee3i tra c\u1ee9u th\u00f4ng tin t\u1eeb ph\u00f2ng ban kh\u00e1c.” – ch\u1ecb Nguy\u1ec5n Th\u1ecb Nga, Gi\u00e1m \u0111\u1ed1c D\u1ef1 \u00e1n c\u1ee7a MGLAND chia s\u1ebb.<\/span><\/p>\n

Nhi\u1ec1u doanh nghi\u1ec7p c\u0169ng \u0111ang ph\u1ea3i g\u1eb7p v\u1ea5n \u0111\u1ec1 n\u00e0y, nh\u1ea5t l\u00e0 khi chuy\u1ec3n d\u1ea7n sang h\u00ecnh th\u1ee9c l\u00e0m vi\u1ec7c t\u1eeb xa ho\u1eb7c kinh doanh online. L\u00e0m sao \u0111\u1ec3 l\u00e3nh \u0111\u1ea1o n\u1eafm \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 th\u00f4ng tin v\u1ec1 h\u00e0nh tr\u00ecnh b\u00e1n h\u00e0ng c\u0169ng nh\u01b0 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean? L\u00e0m sao k\u1ebft n\u1ed1i c\u1ea3 ph\u1ea7n m\u1ec1m k\u1ebf to\u00e1n v\u00e0 b\u00e1n h\u00e0ng \u0111\u1ec3 gi\u1ea3m m\u1ed9t b\u01b0\u1edbc nh\u1eadp li\u1ec7u v\u00e0 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin t\u1ee9c th\u1eddi?<\/span><\/p>\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng b\u00e1n h\u00e0ng – k\u1ebf to\u00e1n b\u1eb1ng gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c 12.000 doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn<\/b><\/span><\/p>\n

\u0110\u1ea1i di\u1ec7n MGLAND cho bi\u1ebft, \u0111\u01a1n v\u1ecb n\u00e0y \u0111\u00e3 li\u00ean k\u1ebft ph\u1ea7n m\u1ec1m CRM v\u00e0 k\u1ebf to\u00e1n v\u1edbi nhau tr\u00ean c\u00f9ng m\u1ed9t n\u1ec1n t\u1ea3ng qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p MISA AMIS \u0111\u1ec3 c\u00f9ng l\u00fac gi\u1ea3i quy\u1ebft hai v\u1ea5n \u0111\u1ec1 tr\u00ean. Theo \u0111\u00f3, nh\u00e2n vi\u00ean kinh doanh s\u1ebd nh\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 li\u00ean t\u1ee5c c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f3 v\u00e0o ph\u1ea7n m\u1ec1m AMIS B\u00e1n h\u00e0ng, h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng ghi nh\u1eadn doanh thu tr\u00ean AMIS K\u1ebf to\u00e1n. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m thao t\u00e1c nh\u1eadp li\u1ec7u, t\u0103ng t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd th\u00f4ng tin v\u00e0 gi\u1ea3m nh\u1ea7m l\u1eabn \u0111\u00e1ng k\u1ec3 cho k\u1ebf to\u00e1n so v\u1edbi tr\u01b0\u1edbc \u0111\u00e2y.<\/span><\/p>\n

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\"Qu\u1ea3n<\/a>

MGLAND lu\u00f4n \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn l\u00e0m \u0111\u1ed1i t\u00e1c ph\u00e2n ph\u1ed1i cho nhi\u1ec1u d\u1ef1 \u00e1n b\u1ea5t \u0111\u1ed9ng cao c\u1ea5p tr\u00ean to\u00e0n qu\u1ed1c, k\u00e9o theo quy m\u00f4 kh\u1ed1i kinh doanh l\u1edbn c\u00f9ng b\u00e0i to\u00e1n qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u t\u1ea1i \u0111\u00e2y<\/p><\/div>\n<\/div>\n<\/div>\n

Kh\u00f4ng ch\u1ec9 v\u1eady, ph\u1ea7n m\u1ec1m CRM n\u00e0y c\u00f2n gi\u00fap cho ng\u01b0\u1eddi l\u00e0m qu\u1ea3n l\u00fd nh\u01b0 ch\u1ecb Nga c\u00f3 th\u1ec3 ki\u1ec3m tra \u0111\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean kinh doanh v\u00e0 doanh s\u1ed1 c\u1ee7a d\u1ef1 \u00e1n, t\u1eeb \u0111\u00f3, c\u00f3 nh\u1eefng quy\u1ebft \u0111\u1ecbnh \u0111i\u1ec1u h\u00e0nh, h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi, \u0111\u1ea3m b\u1ea3o KPI c\u1ee7a ph\u00f2ng. D\u00f9 \u0111ang \u0111i c\u00f4ng t\u00e1c, l\u00e0m t\u1ea1i c\u00f4ng ty hay \u1edf nh\u00e0, \u0111\u1ec1u kh\u00f4ng kh\u00e1c nhau v\u00ec m\u1ecdi c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c x\u1eed l\u00fd online qua \u1ee9ng d\u1ee5ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c laptop.<\/span><\/p>\n

\"M\u00f4

M\u00f4 h\u00ecnh qu\u1ea3n l\u00fd to\u00e0n di\u1ec7n c\u1ee7a AMIS B\u00e1n h\u00e0ng<\/p><\/div>\n

Theo nh\u00e0 cung c\u1ea5p MISA, l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 Cloud \u0111\u1ec3 l\u01b0u tr\u1eef t\u1eadp trung th\u00f4ng tin m\u1ecdi b\u1ed9 ph\u1eadn c\u1ee7a doanh nghi\u1ec7p tr\u00ean m\u00f4i tr\u01b0\u1eddng online, MISA AMIS \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c t\u00ednh li\u00ean k\u1ebft ch\u1eb7t ch\u1ebd v\u1ec1 m\u1eb7t giao ti\u1ebfp d\u1eef li\u1ec7u gi\u1eefa c\u00e1c ph\u00f2ng ban. N\u1ec1n t\u1ea3ng n\u00e0y gi\u00fap qu\u1ea3n l\u00fd tr\u1ef1c ti\u1ebfp c\u1ee7a b\u1ed9 ph\u1eadn kinh doanh c\u00f3 th\u1ec3 gi\u00e1m s\u00e1t v\u00e0 \u0111\u1ea3m b\u1ea3o hi\u1ec7u n\u0103ng theo \u0111\u00fang ch\u1ec9 ti\u00eau doanh s\u1ed1. \u0110\u1ed3ng th\u1eddi, th\u00f4ng qua MISA AMIS, ch\u1ee7 doanh nghi\u1ec7p, qu\u1ea3n l\u00fd c\u1ea5p cao c\u0169ng c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y b\u1ee9c tranh to\u00e0n c\u1ea3nh c\u00f4ng ty t\u1eeb t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh, kinh doanh \u0111\u1ebfn marketing, nh\u00e2n s\u1ef1 tr\u00ean c\u00f9ng m\u1ed9t \u1ee9ng d\u1ee5ng. Nh\u1edd c\u00e1c b\u00e1o c\u00e1o \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p t\u1ef1 \u0111\u1ed9ng t\u1eeb n\u1ec1n t\u1ea3ng, qu\u1ea3n l\u00fd s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n khi \u0111\u01b0a c\u00e1c quy\u1ebft \u0111\u1ecbnh k\u1ecbp th\u1eddi m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

Theo Gartner v\u00e0 CRM Magazine, khi \u1ee9ng d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m CRM (Customer relationship management) \u0111\u1ec3 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u0103ng 300% t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i \u0111\u01a1n h\u00e0ng t\u1eeb ho\u1ea1t \u0111\u1ed9ng marketing, t\u0103ng doanh s\u1ed1 t\u1edbi 29% v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ebfn 47%.<\/span><\/p>\n

T\u00ecm hi\u1ec3u th\u00eam MISA AMIS v\u00e0 s\u1ef1 k\u1ebft n\u1ed1i ch\u1eb7t ch\u1ebd CRM v\u1edbi k\u1ebf to\u00e1n tr\u00ean n\u1ec1n t\u1ea3ng n\u00e0y\u00a0t\u1ea1i \u0111\u00e2y<\/a><\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

B\u00e0i to\u00e1n \u201ckh\u00f3 nh\u1eb1n\u201d \u0111\u1eb7t ra cho doanh nghi\u1ec7p c\u00f3 b\u1ed9 ph\u1eadn kinh doanh l\u1edbn ho\u1eb7c ph\u1ea3i ho\u1ea1t \u0111\u1ed9ng t\u1eeb xa do Covid l\u00e0 l\u00e0m sao …<\/span><\/p>\n","protected":false},"author":2,"featured_media":124,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bao-chi"],"yoast_head":"\nQu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00f4ng b\u1ecb \u201cr\u1edbt\u201d kh\u00e1ch? - MISA AMIS - B\u00e1o ch\u00ed n\u00f3i g\u00ec v\u1ec1 ch\u00fang t\u00f4i<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00f4ng b\u1ecb \u201cr\u1edbt\u201d kh\u00e1ch? 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